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September 2024 by Heidi Tickle
Had an idea of what I wanted. Talked it through with a sales associate. Walked out with a nice pair of jeans. Love Lucky. Feels good to have them on again.
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April 2024 by Gabe Costillo
The most amazing customer experience I’ve ever had before! Two employees named Anthony and Alyssa let me return an item before closing. They were great to tell me the promotions right away which helped a lot. I will be coming back to make more purchases! ??
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March 2024 by Miles Mitchell
Arbitrary rules create poor customer service - easy as that. Had a shirt with tags, unworn but I lost the gift receipt. I read their online gift return policy and it states:“For requests for gift returns without a valid gift receipt, we offer store merchandise credit reflective of the current selling price at our discretion.”I probably wouldn’t have got as much for the shirt when it was bought, that’s fine, my fault for losing receipt. But I just wanted to make an exchange for different color.I probably would have bought a few things while I was there too! But I was turned away because they wouldn’t exchange my shirt. Oh well, they lose my business and I’ll give the shirt to goodwill.
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February 2024 by Jonathan
Nice store with friendly and helpful staff.
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October 2023 by Lovey Miller
Way over priced.
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June 2023 by Maria Moya
Nice clothes
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June 2023 by Ward Maddux
Beware of this store! After one wearing, my jeans developed a pulled thread in the middle of the thigh. Not a huge deal except this store would not exchange without the paper receipt. I, of course, did not keep the receipt on a pair of jeans. I would not buy anything from this store that I would expect to last.
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October 2022 by Anj Rodriguez
Vanessa is a great rep. She helped me with all my needs thank you
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July 2022 by Angelo Pasillas
Vanessa is a great rep. She helped me with all my needs thank you
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June 2022 by Alex Burger
Not sure why returns have to be such a hassle. Drove 15 mins to return stuff to not be able to even when it's in the window
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April 2022 by Paul Torres
Nice selection on the classic faded Jean's and t-shirts however their competitors are Much Cheaper w/same quality.
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January 2022 by Kristen Raposa
Refused to do my return and blamed it on a computer issue. Nothing but incompetence at this store. Makes me not want to shop at Lucky anymore.
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December 2021 by Andreas Hochegger
They didn't open on time, because the staff didn't show up. One lady at the store was great and helpful, but the male cashier was rude and not interested at all, even after we spent almost $500... No thank you, see you, happy new year, ... he just turned around and ignored us. If I would be the manager, he would be fired! Not acceptable!
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December 2021 by David Brossmer
Service is great, selection is limited. Though know this is probably CV19 related as previously it too has been good.
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November 2021 by Darah Galvin
Very rude, very dismissive staff that couldn’t care less if you shopped or not. Made it abundantly clear that we were just interrupting their day.
