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March 2024 by Deanna DeHaven
Excellent customer service! Will definitely go back next year for an eye exam and frames!
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January 2024 by Elizabeth Flaharty
Everyone was very helpful and nice. I'd highly recommend them.
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January 2024 by Brittney Ortega
I had a new patient appointment at this office today and I was shocked by the unprofessional and rude behavior of the receptionist Ashley and the office manager Amanda. I had some questions about my insurance coverage and when I asked Amanda, she started raising her voice and getting upset. I wanted to proceed with my appointment and discuss with the doctor if I needed to have my eyes dilated, but both Amanda and Ashley argued with me and insisted that I had no choice in the matter.To make matters worse, while I was filling out my paperwork, I could hear Amanda and Ashley talking about me and laughing. Ashley even mentioned that she wanted to quit, and they both found it amusing. When I confronted Ashley about it, Amanda, the office manager, got upset and started yelling, claiming it was an inside joke and that she always says she is going to quit. I found their behavior extremely unprofessional and disrespectful.Feeling uncomfortable and disrespected, I made the decision to leave my scheduled appointment. It is incredibly disappointing that the receptionists, who are supposed to be friendly and helpful, were anything but. I hope management takes this feedback seriously and addresses the unprofessional behavior of their staff.I would strongly advise anyone considering this office to think twice before scheduling an appointment. The receptionists' behavior left a lasting negative impression on me, and I would not want anyone else to go through the same experience.
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January 2024 by karen garrett
Very friendly. Helpful ?
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January 2024 by David Castaneda
I want to express my upmost appreciation to Norma and the staff at the Belmar, Lakewood location! Norma is so kind, patient, helpfull and very thorough! She knows her job very well! Thanks for everything and I look forward to doing business with you and your team in the future! Keep up the good work!!!
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November 2023 by Elizabeth Russell
Everything was explained very clearly and professional. Very friendly atmosphere. Made me feel special.
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November 2023 by Jake Wren
Ian was quick and knowledgeable. Got me in and out with the perfect sunglasses ordered.
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November 2023 by Joe Espinoza
I have been going to this location for several years and they have always provided me with a good experience!!
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October 2023 by Jessica Asam
I had a great experience here. The location has a lot of parking and is super easy to access. There was a whole section of very affordable frames. I received help from the employees right away, and Larissa was absolutely wonderful every step of the way!! Great Lens Crafters!!
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August 2023 by Shantel S.
The optometrist office at this location will not offer You services covered by your insurance if you aren't careful. They will instead act as if your only option is imaging not covered by insurance that you have to pay extra for. If you choose to decline imaging and get ready to leave only then will they offer dilation which is 100% covered. If you decline dilation they will not see you as a patient. Dilation was not an option as I had to drive. This office is interested in cash and not helping people.
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August 2023 by Robert Nation
Went in to get new lenses for my Clubmaster RayBans that had developed cracks. Lens Crafters sold me these glasses a couple of years ago. They told me I would have to get a new prescription before I could replace my cracked lenses. Both lenses are Plano Spheres with +2.5 bifocals. No correction on the lenses at all. The whole experience was a waste of time and I'll never go back to Lens Crafters again. They're a ripoff and a huge pile of Ponyloaf.
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August 2023 by Sarah
The sales associate I encountered not only fixed my old sunglasses where the nose piece had fallen off, but he also helped me quickly order a new pair of cycling sunglasses. Super easy and fast. I think I was in and out in less than 10 minutes.
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July 2023 by Bella A.
Went in for my eye exam for glasses and contacts and that went well however they gave me examples of expired daily disposable contacts. When I questioned this I was told the manufacturer expiration date is just for the manufacturer not the consumer. I didn't care for that response as a paying coustmer.
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July 2023 by Blake Taylor
Great place to get your next pair of frames and lenses. Had a wonderful experience. Recently, I got a new pair of glasses that unfortunately got ruined in an accident. Luckily, I had gotten the 1 Year Coverage, and they made the whole process of replacement very easy and quick for me to get through. Would highly recommend them for an eye exam and shop to get a high-end quality pair of glasses.
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July 2023 by J R
Anita was fantastic. She helped me through all of the steps to get two pair of glasses. She is very informed in all types of lenses, frames and and the fitting process. Absolutely a very pleasant experience at Lenscrafters.Thank you for all your help over the years.
