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April 2024 by Shaun
I’ve spent ALOT of money at this location but lately I’ve been having issues with pricing mainly on hobby brass every single time for the last two months, it would be marked at one price and it would ring up a separate price and they won’t fix it. They have not done anything to change it and just now some younger kid in there tried putting the blame on me like it was my fault that the prices were different, I live right next-door to this location, but I’m gonna start driving to a different one because this is absolutely ridiculous. I understand prices are going up because of inflation, but that should be changed. I’m very disappointed in this location.
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March 2024 by Erin L
My favorite Ace! Always has good deals and an awesome staff who is eager to help. Thank you to Kenny for going the extra mile today by helping me hunt down a specific tool i needed at an unbeatable markdown price. You made my day!!!
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March 2024 by Michael G
This location has a great selection and a friendly, helpful staff. The store was well lit and clean, I found that they do not open late nor close early.
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February 2024 by aaron thieme
You need to watch your receipt with these guys that are purchasing an item that was marked at $31 but ended up paying 59 for it and the manager was zero help The employees were great and super egregious to the situation, but as stated before the manager is garbage and watch your receipts
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February 2024 by Jason Miller
They have a good selection and the staff is friendly enough when you first come in and when they ask if you need help, but every experience I’ve had after that has been awful. I always get some sarcastic/ non-helpful remark. They either don’t know where I can find what I’m looking for, or they seem to judge me for needing it.When I asked if they had heat guns, I was asked why I don’t just use a hair dryer. Another time I asked where I can find a grease gun coupler, and the rep. didn’t know what I was talking about. And still another time, I tried to just get some washers and I didn’t see a price anywhere so I just brought them in the provided bag to the cashier. They were annoyed that I hadn’t written the price on the bag. They didn’t even know what the price was. How can you not have a list of prices at the register?? They also made me feel dumb like it was my fault for not knowing the price. Maybe if you had a better system there wouldn’t be this problem. How hard is it to show a price next to your products??I won’t be going back.
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December 2023 by Erin Grant
Every employee in this store is dumber than a box of rocks. I asked two different employees for help with finding something that showed in stock at that location and was basically told to kick rocks by both. Tried to show my phone to one employee and they wouldn’t look at what I was trying to find and sheewed me away to the display they had just seen me look through. I know if I was a man in this same situation I would not have been treated this way. Home Depot wins this sale.
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December 2023 by Matthew Hvizda
Luke has been incredibly helpful remade a window for me four times and it was just impeccable service. I highly recommend this location. The employees are amazing and always helpful.
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October 2023 by Zachary Dieman
Helpful staff but online inventory is not updated. Do not trust if something shows in stock that it is.
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October 2023 by R Smith
Cashier was rude during checkout, then realized we were not even buying the thing he was being so intense about...
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October 2023 by Thomas Jennings
They had everything we needed and were very friendly and helpful!! Helped us complete our lighting project.
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September 2023 by Dennis Kurtz
My wife's niece recommended that we get our window screen repaired from a hail storm at this Ace Hardware. And let me tell you this is the best Ace Hardware I have ever been too. They repaired my screen in ten minutes and all of the staff at this facility are the nicest people you will ever meet. Lake Ridge Ace Hardware reminds me of how hardware stores used to be in the sixties, helpful, very friendly, and very knowledgeable. I have an Ace Hardware two miles from my house and I will go 10 miles out of my way to have my screen repaired or any other service they offer done at this facility.
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September 2023 by Richard Davis
Just spent 10 minutes, on 2 different attempts to get customer service on the phone at this location today09-22-2023, no one.. NOT ONE employee can get to a phone to assist a person?I should have know better to think I could get qualified assistance from ACE, I couldn't driver to Lowe's or Home Depot faster and received QUALITY customer service... SHAME ON YOU ACE HARDWARE, over priced inventory and ZERO to NONE customer service skills
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September 2023 by Allison Kenney
We have shopped at this ACE for years. The service is great and super friendly staff. We never have to wait long to someone to help us and the selection is really great!
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August 2023 by Deci Bee
I went in twice today, admittedly with no idea what I was doing, or exactly what I needed. All 5 employees who helped me were absolutely fantastic. I wish I had taken note of their names.They recommended alternatives for me, saving me some money, and even gave me advice on my project. I never write reviews but I was blown away by the customer service I received and I’m extremely grateful.
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July 2023 by Michael Richard
Pretty much anything you might need for diy projects. There are absolutely some exceptions to that, but on the whole, I find what I need or a reasonable option. The staff are helpful and friendly,
