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March 2024 by Raymond Surface
Careless, soulless profiteers who will lie, and lie, and lie.
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January 2024 by Vasana de Mel
Somewhat limited selection (though with customization options), and comparatively shallow drawers in comparison with deeper ones from yesteryears.
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September 2023 by Molly Hinds
I’ve never written a bad review before. And I wish this was about customer service because something could be done about that. But instead it’s because I called to see if they had a waterbed mattress for our soft side waterbed we purchased from them and they had no idea what I was talking about and told me they wouldn’t stay open an extra 5mins so we could make it there and either purchase a new mattress or a repair kit as it supposedly gets flagged by corporate that they stayed open later.
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July 2023 by Dazz S.
I recently ordered a few desks for the company that I work for from the Furniture Row located in Colorado Springs. Initially there was a delay in the delivery however we were okay with waiting for a few weeks. On delivery day, one of two desks were assembled and delivered. The second desk had been damaged so they told us it would take a week or two to have it re-delivered. That wasn't a problem. Two weeks later I called to get a date for the delivery and was told that it wouldn't be delivered for two more weeks as there was only one delivery crew and they were stretched thin. I was livid as we had executives scheduled to visit the next week...AND our office is less than 2 miles from the store! I called the store and spoke with Jesus. He was courteous, empathetic, professional, and was able to get the desk assembled and delivered the very next day. We purchase ALL of our office furniture from this store and will continue to do so thanks to Jesus.
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July 2023 by Lori Welch
I am giving two stars for the actual quality of the furniture. My experience with Furniture Row has been nothing short of ridiculous. I purchased made to order Amish furniture in July of 2022. I am still waiting on 1 piece, to be delivered in August of 2023. They originally quoted me 3 months to get my furniture. It came in in pieces (over the course of Dec 2022 and August 2023). They said they would call me and deliver things as they came in - they never called, I had to call them every single month to check on status and they'd be like, oh yeah, your table is here, we can deliver that. My nightstands showed up and they were two different stain colors, with two different sets of hardware - neither of which were what I selected, so another 4 months for them to start over, no rush order. They delivered some of my dining chairs and one showed up broken in Feb, so now I'm still waiting on that chair... If you're really not in a hurry and can put up with this type of service, the furniture is pretty nice.
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July 2023 by High Altitude Grooves
They purposely don't inform you of their foolish "cash" policy. If you pay cash, you have to wait 7 to 10 days for them to refund it. And then you have to drive back to the store to get it. Travis the store manager wasn't pleasant or professional when questioned about the policy, and tried to make me feel stupid for not knowing...and then gave a nasty attitude when asked why he was acting this way. He was also the one who originally rang us up, yet didn't say a word. Pathetic example of good management.
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July 2023 by Google user
They purposely don't inform you of their foolish \\\"cash\\\" policy. If you pay cash, you have to wait 7 to 10 days for them to refund it. And then you have to drive back to the store to get it. Travis the store manager wasn't pleasant or professional when questioned about the policy, and tried to make me feel stupid for not knowing...and then gave a nasty attitude when asked why he was acting this way. He was also the one who originally rang us up, yet didn't say a word. Pathetic example of good management.
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June 2023 by Liz L.
We went into Furniture Row Saturday, 6/17, to purchase furniture for a rental. We walked around for over 30 minutes and not one single sales rep asked us if we needed any help. There was a sales woman walking around speaking to other customers, a sales guy riding around on a scooter asking people, a woman at the register just standing there...nothing. It actually became a mission between my husband and I. We went in the vicinity of the sales woman and were talking about sofas in front of her to see if she would ask us if she could help...she did not. So, we left and went to Cherry Creek and were able to find a salesperson who helped us layout and order everything. I would also like to point out, the quality of the furniture is not great and we were not impressed with pricing at all. We did not spend much more by going to the store in Cherry Creek, had a much more helpful, pleasant experience and we were even offered coffee lol. So, save your time, patience and quality by just skip the stop at Furniture Row.
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June 2023 by Kim B.
Furniture delivered damaged 6 weeks ago and still waiting for it to be repaired. Another piece in the delivery was not adjusted properly and has since sustained damage.No follow up by salesman or management with updates. Was told the damaged piece would be repaired and delivered two weeks ago. Called for update and told it will now be several more weeks. $37,000 worth of furniture purchased and not $1's worth of customer service.
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May 2023 by Steve V.
I have purchased several items here in the past... maybe one a year. Last time i went and was intererested in couch but wanted to compare one other place.. Manager said to but and they could refund if i changed my mind. I changed my mind and went in and told them to cancel.. They said no problem but it was never cancelled and i started getting bills. Went back and they tried to hard sell on something else. then the manager could not be found. He was hiding. On top of that the price is over twice as much as American. Maybe a little better but not that much. Anyway i wont go back.
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April 2023 by Tammy Kennedy Graham
Andrew was great and very helpful!!
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April 2023 by Maureen Garretson
We purchased a water bed mattress after ours started leaking. David was our sales person and went above and beyond to provide excellent customer service. He was a consummate professional and it was wonderful to work with him. I would absolutely go back and make future purchases.
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April 2023 by Trevor
I was working with a lady named Cici, that was really nice and told me I could get a refund if I wasn’t happy with my dresser with in 3 days of getting the dresser. When I went over to the Lakewood location and told them this, all they told me is that I could do a re-selection. I told them multiple of times that my family and I had to remove the drawers from a 200 lbs. dresser, in order to get it up two flights of stairs. I had explained that when we tried to put the drawers back in and they wouldn’t go in all the way and a couple of the ball bearings popped out. They then put the blame on me and said I broke the drawer and it could not be refunded. I agree with the multiple comments that this location has fine furniture, however don’t trusted their management. If one person tells you something and you ask to speak to the manager or general manager their never on the same page. These people are deceiving and liars and I will never shop at this location again.
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March 2023 by Jeffry Enderle
The sales consultant was very helpful in helping me select the right pieces for my needs. The furniture selection and the quality are very good. I am a return customer.
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January 2023 by Sue Turachak-Bengaluvrs
Pleasure to shop there! Sales people were very, very helpful
