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April 2024 by Mary Kirchheim
Great experience on 2 occasions.The staff could not have been more helpful. We ran into a time crunch on our last return because I 70 was closed due to bad weather. We called to let them know and Omar told us not to worry and drive safely. He was very professional, polite and helpful. Will rent from here again
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April 2024 by Jessica Johnson
Everyone was super helpful and kind!Very convenient location.
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April 2024 by Jerome Williams
Great experience. Met owner. Has great personality.
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April 2024 by Byron Dobbs
Do not, I repeat do not rent a car from this location. We had a car reserved and to our amazement, this Colfax location rented the vehicle prior to our arrival (that morning). The manager/owner then doubled down and lied and said our reservation was for an hour earlier. Since we “didn’t show up,” he rented the car. I retrieved the reservation and he did not acquiesce, but continued with his blatant disregard and clearly didn’t care. It was disgusting.
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April 2024 by Cinnamon OConnor
I highly recommend this location, fast easy service, vehicles always clean, very fast friendly easy process for all my traveling needs, haven't been disappointed yet! Omar and MO accommodate me to make sure my travels are in a safe vehicle everytime!
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April 2024 by Crystal McNeely
I would give this location 10 stars if I could. Omer and Mo are absolutely wonderful! They took such great care of us. They are men with integrity and honesty. We will recommend this Budget to anyone who needs to rent a car. Highly recommend!
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April 2024 by Sara Purves
Such friendly staff. Quick and easy pick up and drop off. I'll always come here!
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March 2024 by Brandon Nally
Phenomenal customer service, went above and beyond to get me a vehicle on a walk in just an hour before they closed when Hertz dropped the ball with my reservation. Would recommend this location!
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March 2024 by Matt Morgan
Was a regular customer here for years until new management took over now they don't even have the vehicles that you asked for. Made a reservation for a large SUV and was offered a explorer. This has happened multiple times now. Go elsewhere! All you get is "sorry".
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November 2023 by Andrew Brinkman
One of the worst rental car experiences I’ve ever had. Took 3 people to not fix an issue, called the company itself and was no help either. Stay away from this location specifically but in general really disappointed with Budget.
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November 2023 by Jennifer M. Brauns
We had an amazing rental experience with this Budget location. The staff went above and beyond and we will definitely use them again and recommend them to anyone in need of a car rental. Keep up the great work!!
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November 2023 by moises muñoz
My friend and I attempted to rent a car for a week from this location and the customer service representative was untrained and seemingly very new at his job and untrained asHe had to ask his supervisor every step of the way. We arrived 1hr before they closed and they ran out of the EV car their system said was available. Initially i was offered a luxury EV but even they balked at the over $300 per day Budget insurance I'd need to purchase but we're also judgemental about Friend not having and using his own insurance. After refusing to accept his credit card per a little handwritten post-it taped to the desk, it looked very official, we were told to return tomorrow because they were closing promptly at 6: 00p.When we arrived the following day the customer service representative was completely rude, noted He did not want to help us and that they reset the system last night so there was no ability to continue the rental agreement. Turn out to be a waste of our time and energy, so we'll definitely be looking for a different company and location to rent a vehicle.
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November 2023 by Jason Samuelite
Rented a Jeep From Omar. Offered Great Customer Service Fast and Friendly will be back !
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October 2023 by Gail Wood
The Budget car rental at 10705 W. Colfax in Lakewood, CO is a very good business. The customer service there is great and they were very helpful to me. We rent cars from them quite a bit and will continue to do so!
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September 2023 by Barbara Lamoureux
The customer service provided by Omar Ali from pick up to drop off was A-plus. It’s a busy location and he worked thru the line of customers with great efficiency and professionalism.Update:This is a new review for a different rental car experience. Long story short, I decided to extend my stay after returning my car and reserved a car online for pick up the next morning.Again, the service provided by Omar and Mo was top notch. This is an extremely busy location and the customers are rude and impatient yet both Omar and Mo maintain their composure. I was truly impressed by their attitude/ ability to remain calm and multi-task to get people on their way.Two suggestions -1. Budget online reservations: please check location inventory before accepting new reservations.2. Customers: please treat people the way you want to be treated. Take a moment and listen to the interaction between Omar/ Mo with customers ahead of you and you will see that Omar and Mo do everything in their power to accommodate everyone’s reservation.