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January 2024 by Tanjiro G
This bank is the worst, they always take so long for a simple transaction.
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January 2024 by Baylee Huspeni
The worst since they moved from Bank of the west to BMO. Terrible don’t go to this bank
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October 2023 by A Brunk
Bank of the West to BMO went from bad to worse.
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September 2023 by Bay
Art the branch manager is rude. Had this bank for 15 years+ he could care less about customers and customer service .
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March 2023 by Dina Bunny
Never get help from Jasmine she’s the worst. Ask to be helped by anyone else but her. She’s absolutely horrible over the phone and in person she’s been the one “ helping “ for the past three weeks and still no results not surprising especially coming from her.
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September 2022 by Rossi Robles
Won't accommodate my amount I needed to purchase vehicle lost rental car now no money no car banks love keep your money will be changing banks asap
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August 2022 by Chris McFarland
I hate this bank. We mobile deposited a pretty large check, the funds were made available to us the following day, two days after that the bank removed the funds from the account due to a signature "issue". Once we had the funds in our account we assumed check cleared and shredded check. We offered to come into the branch with id's to verify signatures but Bank of the West, being the lazy folks they are just said sorry, try and get another check. We have to wait for check issuer to send us a form to fill out, pay a fee to void the destroyed check and wait 10 business days to make sure Bank of the West doesn't clear the check still. At that point the check will be reissued within 30-60 days. Lesson learned on our end is to not bank with Bank of the West anymore and also wait a few weeks before shredding a mobile deposit even if funds are available and cleared.
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June 2022 by Joseph Martinez
Jennifer wants you to use online mobile banking, don't bother calling.
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February 2022 by Dave anders
Wow! I love everybody here. They are all always helpful and super knowledgeable. Especially Jorge V. He always always makes time for us and answers an unending slew of questions sometimes. We will never leave this Bank and we go out of our way to make it to this branch!!! You guys rock!!!
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January 2022 by Brittany Christine
This location is great! Super professional and care about the health and safety of their customers. I will definitely be coming to this location from now on.
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December 2021 by John Guerra
Been banking here for years, they have always taken good care of me, especially Amy and Wendy, they know what they are doing.
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June 2021 by Saul Sandoval
Very upset at this branch even though I have banked at bank of the west for a long time. Long story short is that i had a chexk bounce on me because my name was spelled wrong, and after depositing the funds they pulled them back out a few days later and i didnt get a single clue of why until i called them. They say they would send the check back and after a couple times of me calling back and waiting in hold for hours they said that one of the staff members forgot to send it in the mail TWICE.. so a month and a half later i had to come in person to the branch to pick up the check .
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April 2021 by Jacob Fox
friendly staff for a busy afternoon went above and beyond to help me out.
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March 2021 by Bobbi Stark
Ive been with bank of the west since they were commercial federal and recently had to get a PPP loan through them. Not only have they been 100% unavailable to help me with applying for loan forgiveness, they also won't email me back or direct me to anyone who COULD be helpful. I've showed up to three different branches, waited on absolutely ridiculously long hold times averaging over an hour each time - and sent emails - all of which get me nowhere. I'm so disappointed I've trusted them for this long only to be let down by them so harshly during such a hard time. I'm waiting for this forgiveness to come through (if it ever does) and will be closing my accounts with them permanently.
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January 2021 by airborne0x0
After being a long time customer I had my first unpleasant experience with them, and I felt I was treated very poorly. Shopping for a better experience and someone hungrier for my business who knows how to treat me better.