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December 2023 by Jonathan
Typical Banana Republic Factory Outlet store offering a large selection of clothing. Store was clean and well maintained.
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October 2023 by Neil Sundar
Great customer service, everyone was so friendly and helpful. Will definitely be going back to this location
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April 2023 by Susannah Ziegler
Veronica was AMAZING! Super cheerful and happy vibe. She helped me place an order online for the size they didn't have at the store as well as get what I needed IN the store. She also took on her role as a stylist very serious and gave fantastic recommendations. I love my outfit. Attached is the outfit I bought. The clothes are high quality. Highly recommend you make a stop here.
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November 2022 by Haley B
Absolutely terrible customer service. Manager on duty (Chris) was probably the worst retail employee I’ve met. I have never left a review for a store but I feel compelled to based on my terrible experience. I drove 45 minutes and was met with a store manager (Chris) who was rude and passive aggressive regarding a return that was not out of the 30 day window. Go head and save yourself some time (and a snarky manager) and skip this store and just call the HQ customer service line because that is the only chance you have for good customer service.
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October 2022 by miguel grados
I find some good deal!
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October 2022 by Real Talk
Not a friendly store, selection is just OK. 2 out of 10 ?
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September 2022 by Phat Matt (PhatMatt1297)
They came through for me. I needed a suit and low and behold, the last size they had was mine. I picked up a few more things too. Storewide sales help
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September 2022 by Gina Aiello
The manager at this store (working 9.14.22) is a huge j**** He could not have been more rude to customers and to his staff that he was snapping at unnecessarily. He told me that he had two hours to process my online order when I went to pick it up even though it was hanging with my name on it at the front desk. He then walked away (seemingly on purpose) and made me wait while he continued to be rude to everyone around him. Did everyone in customer service lose their ability to act like kind humans post-covid? what ever happened to putting the customer first?
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August 2022 by Paul Torres
Although I enjoyed their Polo style shirts available , I've already got that same likable style also colored shirts at home. They however did have a beautiful , trendy Olive Green collared thin fabric trench style jacket that I almost bought but yet again I've got a closet full of jackets already .
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August 2022 by Cynthia Cook
Terrible selection and advertising a 50% off everything in store that is only about a tenth of the store isn't cool. Things are ridiculously overpriced even on clearance.
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July 2022 by Joshua Nunziato
Julia was a rockstar: went way above and beyond to help me out with a bunch of questions when I was in store today. Friendly, competent, and professional. ????
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June 2022 by Phat Matt
They came through for me. I needed a suit and low and behold, the last size they had was mine. I picked up a few more things too. Storewide sales help
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March 2022 by mark keefover
The last time I was in there I was looking for specific items and I tried to get someone to help me and they were not very friendly or helpful
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December 2021 by Jamie Craig
This is honestly not a good BR Factory location. I've never had a good experience here. This store feels dumpy and has a very limited selection compared to others.The staff was also unknowledgeable and rude. They did not even attempt to help me with a damaged, defective item I received and were incompetent on the corporate policies. I chatted with online customer service after and they handled my issue right away and let me know the store did not follow the proper procedures.Stick with online or other locations, I'd be surprised if this one stays in business.
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December 2021 by Carlos Diaz
Some staff members don’t speak English, nor do they have labels indicating they are handicap mute. How are you supposed to ask for help or assistance?They also don’t have much medium sized inventory, you might want to try their online store instead.
