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December 2023 by Danielle Faus
When I had called and scheduled my eye appointment with this location I had let them know that I had Medicaid as insurance and they said that it was fine. I went in and checked in. They did not ask for my insurance information during the check in process. I did my exam and then started to look for glasses as I waited to have my name to be called. Once I was called and sat down, they asked for my insurance information. I stated I had Medicaid and the person let me know they do not accept Medicaid. He called over the manager and she basically said that until my eye exam is paid for I was not allowed to leave the store. I then had to call family and friends to try to come up with the money before I was able to leave the store. I understand that I was obligated to pay for the services that I was rendered but I think it is highly unprofessional to wait until someone has services to say they don't accept their insurance and then hold them basically hostage when they are put into a predicament that they should have never been in in the first place. 10/10 would never recommend America's Best to anyone!
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December 2023 by Lorenzo R
I absolutely love coming to this location when Grace (Graciela) takes care of me. Her top priority is customer service and she will absolutely take a bad situation and turn it on its head. I am so grateful for her dedication to her work, and the customers they serve. I would absolutely visit this location again if everyone else could get on her level :)
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November 2023 by Shay Cook
Julissa an eye glass salesperson helped me get started on getting my new glasses and she was friendly, professional and helpful.And Grace the manager is so very excellent at her job! She was very attentive and knew exactly what she was doing in helping me look for a new pair of glasses!She chose different paid of glasses for me to choose from and git my order for new glasses to be done in a timely manner!
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November 2023 by Monte Thorin
Terrible!Most frames were cheap in price and had the quality to match. Not to judge but you get what you pay for. The worst part was the sales person. I asked 3 times if she would explain the 3 numbers that detail the size of the frames so I could have an easier time finding frames in my size. After leading me down the wrong path with extremely vague information I eventually did a Google search and learned what the three numbers represented. I then had to teach her what they meant. She then treated me like I was wrong until I got her to look carefully at the diagram I dialed up on my phone.Before my eye test I found a set of frames that were the style I wanted and fit perfectly. After my test I led her over to the frames I wanted and she seemed very embarrassed for me and said "those are women's frames". She then led me to the "men's" section. Have these people heard of "uni-sex" frames? After browsing all the frames before the test there were several in the women's section that would look great on the right guy. I thought society was over this but I guess I broke "the rule". Are these glasses frames or are we in women's lingerie???
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November 2023 by Rosa bazan
Very disorganized and staff could not be any less interested in helping, very un-accommodating to say the least. I regret spending over $100 to join the eye care club. I demand a refund and strongly suggest for staff working the front desk to be retrained, THOROUGHLY.
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September 2023 by Nicolas Barreto
The Doctor was great! Very thorough, very knowledgeable and got me in a pair of trials immediately! I can’t tell you how good it is to see again and have my face back! 100% would recommend!
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September 2023 by Karony Soeun
Aide was very helpful and attentive! My glasses came in the next week and she helped make sure the adjustments were just right before leaving the store!
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September 2023 by Kruse
Staff at 98 Wadsworth Blvd suite 118 Lakewood Co...optician Dr. Kern very patient took his time and thorough. All the staff from Receptionist, Optometric Technician and Sales Associate ??????. Also thank you Aide prompt and made sure that my glasses were a good fit. I definitely will be returning.
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September 2023 by Harry&Anna Kruse
Staff at 98 Wadsworth Blvd suite 118 Lakewood Co...optician Dr. Kern very patient took his time and thorough. All the staff from Receptionist, Optometric Technician and Sales Associate ??????. Also thank you Aide prompt and made sure that my glasses were a good fit. I definitely will be returning.
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September 2023 by Sandra Kennedy
Dr Brian Kern and his crew were all great. My husband and I went in with a pair of glasses not purchased from them, but yet got the help we needed. Basically we needed a second opinion for my husband's prescription and the Dr's knowledge of why the glasses made the ground look like it was right under his nose. Dr Kern was most helpful with our problem. I would definitely refer anyone to this America's Best, because they were.
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August 2023 by noel Celis
I’ve been coming here for quiet a while all I can say is Excellent service! All the staff were very professional, prompt, and super courteous. A special highlight to Julissa; she was lovely. Wonderful attitude, great sense of humor and was helpful and made it super easy in finding some frames that were of my liking. Very happy I came in!
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August 2023 by Susanna Bennett
Everyone is so friendly , helpful and professional. I was able to get my appointment the same day I called. Fast forward two weeks and my glasses have arrived.Thanks America's BestYou are Awesome ?
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August 2023 by Isaac Castaneda
Absolute best customer service Ms. Melanie helped me so much and is the sweetest and most helpful person. Helped me pick out glasses that I absolutely love. Very beautiful as well. Store is very organized and inviting!
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August 2023 by Jenny Jackson
Mariah was amazing. She was so helpful and patient. She even took the time to call around to help me find a pair of discontinued frames that I had my heart set on. So helpful! Thank you so much Mariah and the rest of the staff at the 98 Wadsworth location - consistently providing a great experience, from beginning to end!
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July 2023 by Karlye Martinez
I went in for a regular check up on my eyes, I also needed my refill for my contacts and I decided to grab two pairs of glasses as well. Everyone was wonderful, prompt and helped get me exactly what I need. Amy helped check me out and got me the biggest bang for my buck! I greatly appreciate her help and everyone at the America's best Lakewood.
