American Auto Shield
Auto Repair,
Auto InsuranceHours:
14033 Denver W Pkwy Suite 200, Lakewood CO 80401 Hours
About American Auto Shield
American Auto Shield (AAS), founded in 2002 and headquartered in Colorado, is a third-party administrator that specializes in providing nationwide coverage and claims services for vehicle and home service contracts. Through strategic partnerships, AAS develops and delivers products that offer superior coverage and service. Customers have had mixed experiences with AAS. While some have praised the company for honoring claims and saving them thousands of dollars on major repairs, others have faced challenges such as delays in the claims process, disputes over parts sourcing, and limited rental car coverage. Customers have reported that the approval process can be time-consuming, often taking several weeks, and that AAS may try to find less expensive repair options, which can lead to additional out-of-pocket expenses for the customer. Despite these issues, many customers have still found the coverage provided by AAS to be worthwhile, especially for older or high-mileage vehicles that are more prone to mechanical failures. The company's willingness to work with customers to document maintenance history and address concerns has also been noted as a positive aspect of their service. Overall, American Auto Shield offers a valuable service, but customers should be prepared for potential delays and negotiations during the claims process. The company's ability to provide significant cost savings on major repairs makes it a viable option for many vehicle owners, but the experience may vary depending on the specific circumstances of the claim.
Most Recent Reviews
February 2026
I want to thank David Orellana at American Auto Shield. He made approving a mutual customer’s claim, one of the most seamless processes we’ve had here at the dealer. 10/10
December 2025
I purchased the powertrain warranty for my 2001 Chevy Corvette. I ended up having to make a claim for major engine repairs. I had nothing but excellent customer service along the way. They responded quickly and got my repairs approved. I will definitely recommend this company to anyone that needs a warranty.
December 2025
As an Automotive Industry Professional, it was great dealing with Michelle! She was pleasant, helpful and knowledgeable. She went out of her way to provide resolution to all of the issues I was having. If I had the option, I would ask for her every time. Highly recommend.
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