-
January 2024 by Bethany Christensen
I love this Ace Hardware.I give them 5 stars for their Wall of Shame!They post photos of shoplifters on a display area outside the front of their store!This is so old school - but I LOVE it.Back in the day - this is how our society dealt with bad check writers, etc.It is about time these criminals experience some kind of negative social consequence for their antisocial behavior.We as consumers are paying higher prices for our consumer goods - because businesses increase their retail prices to cover their losses due to theft.
-
January 2024 by Melissa M
Horrible customer service by the owner Dan and his manager Vanessa. This store sold me a snow blower that had been used one time and one year later doesn’t work at all. They do not stand by their products and wouldn’t do anything at all to help, in fact treated us quite rudely! Vanessa even lied and told the owner I was causing a scene and she told me to calm down which is completely not true. What really happened is she told me to research my product next time I buy and I told her I should research Ace Hardware next time I buy.If you insist at buying at Ace Hardware, take your business to the one in highlands ranch. They seem to be willing to help and were willing to exchange the inoperable snow blower for another before finding out it was bought at the store at Jewell and Wadsworth. Now I’m stuck w a $600 paperweight. Thank you Dan!
-
January 2024 by sherk KDC
I was there on 1-16-24 and this guy I call him the wizard (don't recall his name) helped me so much. He answered all my questions and really listened to myconcerns. He gave me some good advice and was attentive to my needs. He's a great guy that wizard of yours. Hang on to him!!
-
January 2024 by bruce gallegos
Rude staff. They act like they don't need any customers at times
-
December 2023 by Alicia Walia
Great customer service. They have literally everything here. I love it. The staff is so helpful and nice. Thanks!
-
November 2023 by owen pacheco
The lady that helped me on my way in was very helpful and knew exactly where what I was looking for was. That is a nice change of pace from most ace harwares.My only critique is that they don't have bags, especially when I bought a ton of little items a bag would have been nice. And if they do offer bags it would've been nice to be offered one by the cashier as I was struggling to carry everything on my way out
-
November 2023 by JC Rodriguez
Both of the people i asked for help were knowledgeable. The second associate named the exact aisle and placement in the aisle of the exact product. I was very impressed. I love the variety of stock and the helpfulness. This is a great store.
-
November 2023 by Tia G.
Did you know that John does Lamp Repairs! I have been looking all over this area and was going to have to drive 30 minutes to a place. I called Ace Hardware - Jewell Square and asked about Lamp Repair. Yes, John does it and he's back at the Service Counter. I took 2 lamps in; he fixed them both with very fair pricing. One was a Tin lamp from Mexico with cutouts and marbles in some of the holes, so very different, very special. He fixed it and did an excellent job. He is friendly & did the best work. Take your lamp in but be sure to call first to make sure John is there!
-
October 2023 by thekreal
Quite unfortunate that %85 of the merchandise has a store lock on it so you need assistance to get it off the shelf and then ushered to the front. There has to be a better way. Makes for a terrible experience.
-
September 2023 by Ken Nicholaisen
Ace is the place! I love this store!Very well laid out, very helpful/friendly staff, lots of cool stuff in the checkout line (if you're an impulse shopper - BEWARE - you're going to buy something that you didn't come in for).Overall...They have nearly everything you need (hardware and garden wise - including a great selection of wild bird food - if you're into that sort of thing).
-
September 2023 by a c
I had a key made here. Guy, Vanessa, and Izzy were each very helpful. Guy cut a perfect key, Vanessa was knowledgeable of prices and very friendly, and Izzy provided great customer service upon checkout. All were very kind. Thank you.
-
September 2023 by Loren Harms
They warranted my craftsman hand tool other ace hardware would not Lowe’s same story if you sell craftsman tool people expect lifetime warranty thanks for great customer service I will shop this ace location from now on thank you making my life easier.
-
September 2023 by Ashley Wehmeyer
Biff the employee was very helpful and kind. He's super funny too and we talked about cats since we both love them. ?
-
September 2023 by aaron scott
Will not be shopping here again. Went in to purchase a socket adapter. Asked individual working there if they could unlock the device on the shelf so I could get it. Then proceeded to tell me they have to walk it up to the counter. Takes it to cashier and lets her know it's for me with customers standing there checking out looking at me like I'm a thief. I purchased a $10 part and your employee decided I didn't look respectable enough to walk it up to and pay for it myself. You have lost my business. I should have spoke to manager at the time, but I was in the middle of something I needed to get back to. I wish I could give this review negative stars, but google wont let me. If I treated my customer like that I would be out of a job.
-
September 2023 by Mary Tibbs
Friendly always helpful. A little bit of everything for yard and house. More convenient than big stores.
