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January 2024 by Mike Mullins
Excellent service and price. Customer for over 10 yrs
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November 2023 by Amy Peck
I am very disappointed with Ferrellgas. I asked in mid August about moving our propane tank. They told us what we needed to do as far as trenching. My son worked until early October getting the trenching done to the point of hurting himself. On about October 3rd we called to let them know our trench was ready and was told that it would be between October 11th and October 31st before they could move the tank and took a payment of $135. It is now November 18th and NO ONE !!!!! has showed up. We have called several times inquiring about when they were going to show and was told several times that they were contacting a manager and would call back, and as of this date they have not called back. I am disabled and my wheelchair ramp had to be moved to do the trench so as of this writing I am pretty much home bound until either the tank gets moved or we fill in the trench, waisting all the work my son did.
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November 2023 by Bill Stanley
I called to get a generator hooked up to my propane tank. It took 2 1/2 months to get the work done. Several calls and threats to switch companies and finally the installer came out. He was awesome and did a great job. It seems like the local office folks are being replaced by people in Texas. The company isn’t what it used to be.
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January 2023 by N B
I wish it was a better propane delivery company in the area. All calls are re-routed to San Diego, CA to the service call center. They don't know anything there. We ordered propane 1 week ago. We haven't gotten a refill. It is February and we may have frozen water pipes as a result of no timely propane delivery. We were just informed that deliver time in the winter is 14 days!!! Nice. I guess we need to install solar panels not to be dependent on the gas at $700 per 500 gal tank every month!
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July 2022 by Dan Sluder
The service technician who arrived to fix a leaking seal on our gas tank was super great. He explained everything and was done in a matter of minutes.
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March 2022 by Julia
I wish it was a better propane delivery company in the area. All calls are re-routed to San Diego, CA to the service call center. They don't know anything there. We ordered propane 1 week ago. We haven't gotten a refill. It is February and we may have frozen water pipes as a result of no timely propane delivery. We were just informed that deliver time in the winter is 14 days!!! Nice. I guess we need to install solar panels not to be dependent on the gas at $700 per 500 gal tank every month!
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March 2022 by Stephanie
Not the best at figuring out what they are doing. Ran out of propane on the 6th and told them that we just had it filled a month ago. The woman stated that we definitely have a leak. Someone came 10 days later to fill our tank and stated that our tank was perfectly fine. After 2 days, we have "used" 20% of our propane. I keep getting told that no one is in our area to fix the problem and when I ask to speak with a manager, no one wants to call me back, since waiting on hold is not an option. The people I speak with are amazingly pleasant but trying to get someone to service the tank or to even speak with a manager about it is next to impossible. I am running out a firewood and, sadly, my patience with this company.
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May 2021 by MaryPat Blum Dwyer
Would not make an appointment, tore up our newly flattened build area causing over $700.00 damages. Driver was rude to us because he got stuck. left gate open where we have our dogs. Won't return phone calls.
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January 2020 by Alberta H.
Been a customer of ferrellgas for over 20 years but that's about to come to an end ran out of gas 20 years ago they said it would never happen again and it hasn't till now, they waited until the middle of January temperature is 11 and we're all freezing to death, poor little dogs has to get in bed and cover up with blankets my granddaughter has a little fish the poor thing don't know what to do, what's this stuff on his back oh that's ice. I pay the bill on time every month they. never have to wait on me. My granddaughter told me she thought we were out of propane I told her she must be mistaken because they told me they would make sure we never ran out again well we are out of propane and if they were to come up with the tank being emptied they would have to check for leaks and charge me $50 to check for leaks. On their tank I rent the tank, they should check their own damn tank. Also wanted to charge me $250 to bring gas up plus pay for the gas I can't do this so I'm going to get someone else
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August 2019 by Larry Dowden
Very pleasant to work with. On time and do what they say, not many out there like that anymore.
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August 2019 by Rebecca Shreve
Craig was very polite, knowledgeable and helpful. I am glad we are switching propane providers.
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July 2019 by Lance McMahon
We have a difficult driveway. Ferrellgas never complains about it and the driver is always very friendly.
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April 2019 by David Spannaus
Very helpful, friendly and reasonable! I like their service and employees. I recommend Ferrellgas to anybody!
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October 2018 by Tony Usery
Excellent service and prices.
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July 2018 by Homes Heim
They have been filling our tanks for some time. Best customer service by far, as compared to my experience with other local services. Great billing system and service
