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February 2025 by Sally Brown
Doesn’t even deserve the one star. I have been told so many things by the employees that I qualify for deals that are going or I have coupons for things and when I go in to claim them they tell me I don’t when I gave information before hand. The people here are so rude and won’t even work with you. I am so tired of this phone company and the lies they tell.
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February 2025 by Joshua Alan Orwig (Joshua)
it is no longer existing at this location.😒☹️
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January 2025 by Cameron Jackson
Horrible Customer service. Employees are highly uneducated. I've been a customer for over five years and this was the worst experience. Some cultures should not work in customer service. Makes it extremely hard to communicate when you have mariachi music blasting in your store.
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December 2024 by Cela Owen
Good service especially by a gentleman named Allexandro very helpful and kind even charged my fone for me a couple times customer service beyond.
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July 2024 by Kimberly Martinez
Sachin is a very rude person. Can’t even help someone pay there bill how sad
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April 2024 by Christel Kiley
Very nice and helpful people!!
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November 2023 by Bhuvan Shrestha
We went to this store to get new phones and join metro… we wanted the free iPhone 11… which the sign named was free and was also free online. When I went to buy it, they said it was going to cost $50 and said they promotion wasn’t happening anymore. It totally felt like a scam. I showed them the sign and the website and they still said it was $50.
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June 2023 by Harshank Nagar
Staffdoesn'tunderstandEnglish
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June 2023 by Aaron Schamel
store is closed.
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June 2023 by Jon Amore
never been there
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June 2023 by Fran Hidalgo
I appreciate Jocy working in the Lafayette Metro PCS. Shes very kind and helpful, very good customer service due to her being bilingual. I hope she stays in the Lafayette store. Thank you.
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March 2023 by Worldmoney Music
My name is angel- This place gets on my nerves how is it going to say open but yet there close I came by to pay my phone bill or buy a new phone because the phone I just got is not working as good I just hope my phone dont get disconnected because this place is closed but now I'm thinking about not going to though this place anymore and it's sad because I been with this company for some years now
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December 2022 by erin stewart
This is the second time since this place changed ownership that I've had problems I was told I was getting a new phone because my other phone started glitching and giving me problems and shutting down the new phone was not a new phone it's a refurbished one and it started doing the same thing the day I got it not to mention our phones are our lifelines and I had to wait 5 days without a phone that's crazy for paying customers who were in good standing who just paid their bills to go 5 days without a phone I'm on probation I have zoom calls I need my phone I couldn't even make an emergency call it's dangerous and irresponsible for this company to let people leave without a phone when it's the company's responsibility not mine I've gotten two phones there and I don't even think they were new because I didn't leave with a box or a charger so I don't know what's going on at that store but it's messed up I still don't have a phone
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November 2022 by Isaac Yunger
Closed during open hours I have a phone bill I have to pay to work it's 1:45 pm and nobody's here for me to pay it while the next metro is a half hour drive away
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October 2022 by D E
Your stores need more than 1 employee, 1 to sell phones, and 1 just to take payments, I came in to pay my bill, ended up standing there for 25 minutes while clerk finished selling phone to another customer. Very annoying!!! Waited another 5 minutes and walked out, never got my bill paid, now ill probably be shut off......thanks metro, maybe I will just go back to verizon!
