October 2018 by North P.
I hired this company in late August 2018 for a ONE-bedroom apartment move. The move took 10 hours to move only a few rooms of stuff, and they tried to charge me $800. Brandon, the owner, has refused to return my calls requesting a partial refund. I have moved about every two years for the last 20 years, often across the country, and have used a number of different types of movers. A 1 bedroom apartment has never taken more than four or five hours despite the moving company I used....until now. I don't even have a lot of furniture. Despite the fact that the former apartment was on the first floor, it took them FOUR hours to load. The owner Brandon on the phone prior to the move had quoted me four hours total for this move. He also made a number of other promises (such as shrink wrapping all furniture and bringing five complimentary wardrobe boxes) that were never followed through on. The new apartment was on the fifth floor, so the move on the newer end included an elevator and long hallway, which of course is going to slow things down, but a one-BR apartment should never have taken 10 hours. The movers (two guys, one of whom was Josh, a part-owner of the company) showed up late to the move, even though I had already agreed to start later b/c they didn't want to start early. They only brought one of the wardrobe boxes promised, which meant I spent ALL day wrapping up my clothes in the upside down garbage bags with twist-ties that I had the foresight to buy just in case they didn't follow through on bringing the wardrobe boxes, which they didn't. If I had known they weren't going to bring wardrobe boxes (which make it a cinch to move clothes), I could have spent my time helping them load the truck, which would have saved money on my bill, which NEVER should have been $800 for this small of a move. Josh and the other guy who moved me weren't going to shrink wrap ANY of my furniture until I asked about it. Brandon had told me, however, (when he was trying to make the sale by phone before I hired them) that shrink wrapping (and blanketing) all furniture was company policy. Having moved so many times over the years, I know that blanketing and shrink wrapping furniture is the KEY to not getting your furniture broken up and scratched. I know the crummy movers don't do it, and the decent ones do. Josh, however -who is again a part-owner- told me that their policy is not NOT shrink wrap unless the customer specifically asks for it. Needless to say, some of my furniture went into the truck before I realized they weren't shrink wrapping considering I was stuck in the bedroom handling all my millions of clothes they didn't bring promised wardrobe boxes for. My mattresses were never wrapped up even though I asked for it. Despite my new apartment being only a few miles away from my old apartment and the fact that they said they didn't plan to stop for lunch (even thought I told them maybe we should ALL break for lunch), they still took an entire HOUR to get to my new place. One of the two movers was slacking throughout the day on/off texting on his cell phone in the elevator. My stuff was left unattended on a busy downtown city street for six hours on and off as they strung out my stuff all over between the street, the front door of the tower I moved into; in the elevator; outside the elevator; outside in the hallway and outside my front door of my new unit. I was having a lot of anxiety worrying about all of my stuff being in so many different places unattended. I asked them to alternate their trips whenever it didn't take two of them to carry an item as to make sure someone was with the truck as much as possible, but they ignored my request. They also broke a mirror in the move. They blocked the door with my metal lock box and left it there instead of finding another way to prop the door open even though I told them that I prefer not to use it to block the door since the box contained important private papers with my personal info on th
