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January 2024 by Evelyn Masin
Absolutely horrible service here at this branch, avoid at all costs!
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October 2023 by Racheal Ferguson
For nearly a year, I have been trying to facilitate one transaction with Wells Fargo and have had several road blocks in the way with only piecemeal information given at each encounter that has led to more and more disappointing visits at this location. It is incredibly frustrating, disheartening, and ineffective. The staff try to be nice - but honestly, the ineffectiveness of the whole 9+ month process outweighs any of that. I don’t bank at WF personally - this is a separate transaction related to a deceased family member - but from my experience, I would never consider opening up a personal account here. Would never recommend.
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May 2023 by Kelly Kogel-Roe
The person who helped me was very nice. I was trying to get automatic payments removed from my mortgage. However, they couldn't help me. I asked for the direct number for the mortgage department which I had at home so I could call right away, and was given the general customer service number. Didn't really get much help. But usually I would 5star. My branch in Highlands Ranch always goes above and beyond!
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January 2023 by Anand Kumar
Bad customer service at this specific branch. Needed to meet with a banker. Telller was nice and told us we could meet a banker and thst we were next in line. Another customer walks up afterwards to the teller is told something similarly and tbey are also asked to wait. Then we are skipped and they are attended to.This branch staff lacks the service mindset I have seen in other branches and need multiple levels of basic customers service training.
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January 2023 by Debbie Selbst
We had a wonderful experience at Wells Fargo bank with our personal banker James Goudy.He was patient and kind, and very perseverant. He did not stop till he solved all our issues.We would definitely recommend James and this Wells Fargo branch to anyone.
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January 2022 by Colin
Best customer service EVER! No other branch picked up the phone and we’re willing to accommodate our needs for banking services. Chris was the guy who helped us. Overall, amazing service! Which is very hard to find in today’s day and age. Great job!
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October 2021 by Amanda Deutsch
If you are visiting to do something simple, such as withdraws and deposits or currency conversion, this branch is great. Friendly service for sure. They do try to "find out" the harder stuff by asking each other if they do not know, but you honestly will find better assistance for the more difficult things elsewhere. Anything besides the very basic "by the book" things, you will be redirected elsewhere (including a post office for notary work when they are a notary here).
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September 2021 by NILINDA PRAUSA
Extremely avoid this location. Banker Extremely rude and mean. Didn't helpfull at all
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August 2021 by Azer Ademovic
I’ve banked here since 2006. Never had any issues and everyone has gone above and beyond every single time I needed anything for my business or personal. That last review with the thumbs down is childish and fake! Highly recommend this branch.
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July 2021 by Craig Marshall
Joenet was extremely helpful!!
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June 2021 by Robert W
This institution needs to be permanently closed and have criminal charges filed against it for fraud and theftStill financially screwed by Wells Fargo - they are of the poorest character of people
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January 2021 by Marquist Spencer (M)
Great branch with very friendly staff. Cashing a payroll check was easy and quickly done. Kudos to the staff for actually being attentive and doing their job correctly and swiftly!
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November 2020 by Tamara Wilkinson
Dylan Fiore was amazing today! We had new wills to notarize, authorize our son to our safe deposit box and teach my son how to use/get into it. He was so patient and help organize all the papers of our will and walked our son through the entire safe deposit box experience. Thank you Dylan!
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November 2020 by Krissie Neil
This is by far one of the quickest and most friendly Wells Fargo locations. Each teller is always pleasant and helpful. Especially Savannah! And everyone form tellers and above are attentive and quick to get people helped when they’re busier.
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November 2020 by Andrew Zuppa
The manager at this branch (Tracey) is truly outstanding. With all the customer service problems WF has had the past few years it's amazing what one person can do to maintain loyalty.