Verizon

Most Recent Comments

• October 2024 by skylar youngblood
  Extremely unprofessional. My visit was 10/14 at approx. 5pm. I came in to pickup a phone that was ordered and transfer my phone number and the guy basically said he couldn't help. He said I could wait for someone else on a different day or take the phone and try to figure it out... What kind of Verizon store is this? That's ridiculous.
• October 2024 by Heath Landberg
  I just left this store with the intent to have my phone looked at because it’s not charging properly. The representative said “they don’t do that here”. The rep didn’t offer a solution or even help clean the charging port. I use this phone for business throughout the day and desperately needed help as it is at 1% battery charged at the time of this visit.
  We’ve been customers for over a decade and are extremely disappointed at the level of laziness and poor customer service!
• October 2024 by Jason Humphrey
  Tried returning WIFI Home and the gentlemen working 9/28 told me I had to return to a Corp store when infact it's that store I have to return it too. Went to a Corp store and this was explained to me. This specific store is managed by Victra.com.
• October 2024 by Ryan Chen
  Extremely Unprofessional Service at Verizon Highland Ranch
  
  I had an incredibly frustrating experience at this Verizon location.on Sep 25 , I went to add my friend to my family plan, and an employee named Calvin helped us. He gave my friend a temporary number and said the transfer would happen later. However, by the end of the day, my friend’s number replaced mine, and he was still using the temporary number.Calvin is cool, but mess up with the transfer.
  
  The next day, I went back to the store to resolve the issue and spoke to an employee named Hury (around 175 cm, with short hair). He showed no interest in my problem, didn’t even listen to what I was saying, and simply told me that he couldn’t help. He suggested I wait for Calvin, who wouldn’t be available until the next day, I told him 3 times that I really need my number back asap, or call customer service. His attitude was rude, dismissive, and unprofessional.
  
  I then went to the Parker Verizon store, where the staff was incredibly apologetic and resolved the issue in about an hour. They were shocked by the poor service I received at the Highland Ranch location and told me that the staff there hadn’t even apologized for the mistake.
  
  This experience was extremely disappointing. The service at Highland Ranch was not only unprofessional, but it also made me feel like I was treated unfairly, possibly due to racial bias. I would advise others to be cautious when dealing with this location.
• September 2024 by Jordan Stanberg
  Diego was excellent, he explained everything I needed to know in depth and had great customer service!
• July 2024 by Julia Karnes
  Was very frustrated going to two different stores to change plan, each had difficulty. Called customer service, Calvin was super and stayed with it till all was resolved. Five stars to him, he got me taken care of ?
• July 2024 by R D
  I was having trouble with my iPhone 14 and battery and Diego was really helpful technically and with great customer service. In the end I upgraded to an iPhone 15 and am very happy with the new phone.
• July 2024 by Amber Gocio
  came in for a new phone and to conjoin my husbands and my accounts. antonio did a wonderful job making sure all of our needs were met. he also was great with our kids! and i love my new phone!
• February 2024 by K8
  Absolute waste of time! Avoid this location at all cost. There was no other customers in the store and they just opened, so it wasn’t like they were super busy and didn’t have time to help me. There were 2 guys were working and they couldn’t help with anything account related. Every question I had their response is “I don’t know, you should go to another store”. What’s the point of having this store if they can’t answer a single question?!?! At the end, one of them said they could call corporate for me, but it would be at least 20 mins. Goodness. Don’t waste your time going here. They will just tell you to go somewhere else. Unreal!!
• February 2024 by S Huber
  Isaac was fantastic!I made an appointment to purchase a new SIM card at the direction Verizon support.I was greeted by my name as I opened the door "Welcome to Verizon"-- and purchased the new SIM card.I got the feeling installation was not a part of the deal but I asked for help and Isaac said sure, and he installed it for me.Turned out to be quite the process involving him having to call support. It took about 1/2 hour but Isaac was very patient and kind, he went above and beyond for me.(Victra Highlands Ranch)
• February 2024 by Becky Goolsbay
  The salesman that I dealt with in October is a nightmare, he sold me a phone and 2 watches, promised tons of discounts that never happened., family plan, multi line, blah blah . Never explained the increased monthly cost. Sold me accessories that were supposed to be 55 bucks but seems it was not. I had to transfer money 3 times that day and paid over 1200 that day. Only to find out he screwed up setting up one watch and it was not useable for a month. I tried going in to have him fix but he was unable. It took 1 hour 20 minutes on the phone to get it working. I was told on day 30 I was not allowed to return any items. Then I started getting charged 500 or more a month, after having service shut off and still looming I find out he NEVER credited my account correctly and I'm being charged for things I paid for. He is too busy at the store to help and doesn't care if it doesn't involve a commission. I am looking into pressing charges. This type of fraudulent behavior is absolutely unacceptable.
• December 2023 by pro america
  I called Verizon and learned that the salesperson at this store moved me to a more expensive plan without my permission. They also couldn’t explain the value of a trade in without trying to make me feel like a child. Had a horrible experience with a passive aggressive salesperson who couldn’t explain to me the basic cost of things. On the way out they made a snarky comment, which I clearly heard. I will be filing a report against that employee and the store in general. Verizon corporate should know about this.
  
  Ps. I switched to a different provider that same day. I got the phone I wanted cheaper and pay less for a better connection monthly.
• December 2023 by Carrie Chi
  Very friendly staff and they helped me with what I went for. 10/10 service
• December 2023 by joshua burgos
  STAY AWAY FROM THESE SCAMMERS. This is not a corporate location. They will scam you.I ordered a phone for pickup through Verizon, thinking this was a regular store and instead I got an open dirty box, and a phone. Second, the manager will constantly get on the phone and berate you for any deals. And then after all that, they’ll still berate you with more “deals” at the end of it when you’re tired.Stay away. Tell your grandparents to stay away. Tell your friends to stay away.Just stay away.
• December 2023 by Hi There
  I called Verizon and learned that the salesperson at this store moved me to a more expensive plan without my permission. They also couldn’t explain the value of a trade in without trying to make me feel like a child. Had a horrible experience with a passive aggressive salesperson who couldn’t explain to me the basic cost of things. On the way out they made a snarky comment, which I clearly heard. I will be filing a report against that employee and the store in general. Verizon corporate should know about this.Ps. I switched to a different provider that same day. I got the phone I wanted cheaper and pay less for a better connection monthly.