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August 2024 by Matthew Howell
Used them for probably 5 years now for random reasons and always super nice and helpful folks. Never an issue.
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August 2024 by Brian Greenhouse
Lalitha has been very helpful She went above and beyond of her duty to help me box and ship several boxes.
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June 2024 by shradha basnet
Good customer Service!
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May 2024 by Natalie Hill
INCREDIBLE customer service by the two women working the morning of April 25. I had a difficult Amazon return and they went out of their way to ensure I didn’t incur any additional costs.
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April 2024 by Mama Dukes
Great customer service! Everyone working very hard to take care of customers needs and accommodate in every way. Fantastic example of a family own business.
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April 2024 by Kasey Rhodes
Tried to make an Amazon return. The lady behind the counter refused to take my return because there wasn't a box. The email from Amazon clearly states that I do not need a box to ship the item back. After repeatedly telling me to purchase a box and not listening to what I had to say, I went to a different store and they took my return no problem. Management really needs to properly train their employees in procedure and manners as I see this is not the first time this has happened based on previous reviews.
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April 2024 by Daniel Masnada
I don’t know if these people are not following ups procedures or what, but they seem to be doing some shady stuff.
-Experience 1. They charged me $20 for “holding” a package that I had delivered to the store. I picked it up the same day that it was delivered to the store.
-Experience 2. The lady in front of me in line was told she needed to buy a box for her Amazon return even though her Amazon instructions clearly stated she didn’t need a box. Then on my turn in line, they quoted me at $77 for a delivery that both FedEx and USPS quoted at $22.
This store should change ownership and I will be contacting UPS directly about the store’s shady management.
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April 2024 by Nimisha Tambi
It is very convenient to scan and ship any returns from any UPS store. This time I learnt about their other services that they offer like Notary & print out, copy and scan services etc. it’s a one stop shop for multiple services. Staff is excellent too
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March 2024 by Denise Cooper
This particular store has the best team which provides unbelievable customer service. Lalitha, along with other staff members go out of their way to be professional, and to help.
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February 2024 by Todd H
Customer service is outstanding and efficient.
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February 2024 by L P
The worst customer experience I've ever experienced - lies, hostility, incompetence, etc. all from the young woman at the counter.To be fair, every UPS store I've dealt with has been bad but this experience takes it to another level. After dropping off a package and it being supposedly damaged in transit, I never received a text/call/email about it. It wasn't until weeks later that I find out it had been returned to the store.I call during the week, talk to a guy who tells me it was damaged, apologized for no communication, and to pick it up and they will show me how to file a claim for reimbursement. I show up the next day and deal with the young woman and instantly I get bad vibes.She tells me the package isn't there. I respond that I spoke with someone yesterday who took all information and verified the package was at this location. She again says it isn't there and starts saying it's at a different location. While she's doing this, the other lady at the counter ACTUALLY GOES AND LOOKS and finds the package.They give me paperwork with the tracking number, I ask if that's all I need and they say yes. I get home, call the claims number, go to the website and surprise, I need more info (transaction ID). I call back and get the young woman who keeps saying all I need is the tracking number even though I'm on the website seeing transaction ID as a required field (and tracking number isn't it).She then tries to blame the guy I spoke with first, saying I shouldn't be trying to make the claim myself despite her being the one telling me to do it and giving me the information. She keeps insisting I come in on Monday and I keep telling her I can't because I work.So I come back to their office after the call, avoid her and deal with the other woman. Despite the young woman's constant insistence that nothing will work, the other person is able to get the transaction ID, and I'm able to submit the claim online.While I'm doing it, I'm the only customer in the office and I hear her call someone else and rant about how she's going to kick me about at 5PM. I remind her that I can hear her and that she needs to close the office door lol. I also witness her chase another customer away with her rudeness while trying to charge someone $3 for printing a label.I get done, thank the other woman for her help, and leave prior to closing.Holy smokes what a disaster of an experience. I've never had someone in customer service demand the paying customer do something or straight up lie multiple times to their face. I don't use UPS often but I'll never use this location again.
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December 2023 by Dan
Warning! When you take an Amazon return to this location the Indian woman behind the desk with try and trick you into buying a box for your return. With Amazon returns you do not need to provide a box or label. Stand your ground and they will just process the return like they should. I tried calling a supervisor of that location but no telephone number is available.It’s sad to think how many people she’s already tricked into buying an unneeded box.
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December 2023 by Nick Franklin
I've had a mailbox with this store for three years. As I moved to another state, or I will keep using their excellent service. The whole team is very awesome. Each time I went to the store, the staff greeted me and my family members. They are super nice, friendly, and always ready to help. After I left Colorado, I had several delayed packages delivered to my old address. They spent extra time taking care of the forwarding packages. Here I just want to say thank you to the whole team there. I also realized the owner of the store changed this year while their service is as great as previous. If they could read this, I also want to thank the previous staff - Adam and his team. The whole team makes me miss Colorado so much... So I would love to recommend this store to other customers who need UPS services.
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December 2023 by Finley Grace
holy smokes! charged 87 dollars to have a notary sign a 10 page (one) document. got charged 15 dollars per stamp for the one doc. 45 dollars for notary on one doc. and many misc charges to print, pdf file. attaching so so you can see if this fits within your budget to have them sign one doc. i felt very overcharged by Lalitha. i will not go back to the ups store for notary. i usually pay no more than 30 at mailboxes. made a mistake going here.
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September 2023 by Patrick Barrett-St Petersberg
The friendliest UPS I have been to. I needed some documents notarized and everyone was so helpful. I went to another UPS and they were not at all interested in helping me get my documents notarized.
