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March 2024 by Lexi H.
......... They will just randomly take money from you a few days after renting with them. ..........
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February 2024 by Chryssy G.
Not one thing. My car and my belongings were broken and damaged. Communication was abysmal and the wiring was sloppy.
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February 2024 by Jack Mandeville
I got a truck and Brody helped so much.
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December 2023 by Mason Klein
great service and timely. explained the situation to me.
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November 2023 by Jerry Pastore
Made arrangements to have a trailer hitch installed in the morning. Showed up on time. They told me the installer would not be in for another hour AND that I would have to leave the car all day. They refused to honor the commitment they made on the phone.
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August 2023 by Matisa F.
Took over a week just to get my car in, then was told getting the hitch would take 4-5 hours. Not 10. Not till after the store was closed. Not till after I called and was told it would be ready in a hour, when in reality it took 2 1/2 more. Please conduct your business better. Tell people the truth when asked when service will be done. And with customer service, don't be condescending and ask customers if this is their first wiring job or if it's their first car. I'm a 46 year old grown ass woman. Rap music blaring in the background, other customers complaining about missing parts...this place is shady and not staffed properly. Be warned.
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July 2023 by Kirie K.
I had a hitch put on my vehicle. When I went to pick up the vehicle it was a massive thunderstorm so I didn't have anywhere to check the quality of work due to weather. I got home almost an hour later to see that the back trunk area was all pulled up, weather tech cargo liner just bent out of the way for them to do the install. Don't understand why they couldn't just remove and put back when finished. Nothing was put back how it was found. Then a few days later when I went to file the paperwork I noticed they charged me for a 2 1/2" ball, pin/clip accessories, ball mount and rv wiring (6/7way) almost $50 worth of accessories I never received. I called them and explained what was going on and a manager was supposed to get back to me. NEVER heard back from a manager. Realizing a few weeks later when we had to buy the accessories to use the hitch I called them back when I got back in town, just to get a RUDE employee telling me I have to drive back down there show them my receipt (which they claim they couldn't find in their system) to prove I didn't get the accessories then show them the receipt showing I had to buy them else where. I did have all the receipts but didn't feel the need to drive back almost an hour to prove their mistake. Very disappointed with the lack of customer service. Currently finally working with main U-Haul which it's working directly with the GM at that location to hopefully get refunded for what I didn't receive.
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July 2023 by T S.
20 people in line yet they have 1 person scheduled at the desk. ALWAYS under staffed and clearly they could have looked at the bookings this morning. Where is the regional manager and extra staff??? DO NOT COME HERE
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July 2023 by Wesley B.
If you're going to rent any vehicle from this location make sure you take pictures of the odometer before and after you drop it off , especially if it's after hours drop off cause they overcharged me over 200$ , for something I didn't go more than 50 miles in . Charged for me nearly 200 miles instead . Tried calling them and manager Jake said he'd resolve the issue and issue a refund to the card used . No refund was issued and every time we call "he's never in" "but we can take down your information and he will call you back!" , yeah we had 3 different people tell us that too . I just took the loss on the money and I'll make sure i go somewhere differently for vehicle rental services like uhaul. And don't forget to take picture of the odometer cause you'll regret if you don't .
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June 2023 by Wayne S.
Seriously. At the 11th hour they changed my pickup location for a truck an hour away and at a different time and the drop off 5 hours away. Imagine getting a plane reservation and they change the departure and arrival city the day before? What a bunch of hacks.
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June 2023 by Mon Rai
I am happy with my hitch thanks u so much
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June 2023 by Joe J.
Very poor customer service from the lot attendants to the front desk to the manager. I have been there multiple times over the past week as we are preparing to move. Every visit has been unpleasant, employees are very rude. I will not be going back there for packing supplies any more.
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May 2023 by Charles W.
Extremely unprofessional experience with a hitch install. Booked my appointment two weeks ago and everything seemed fine when I dropped my car off in the morning. Said it was take 5 hrs which wasn't a problem since I was planning to just come back at the EOD. Got a call from the "hitch pro" slightly after noon saying that he wasn't going to be able to do it and to reschedule. Went back to collect my car at EOD and my car is in the exact same position that I dropped off in the morning so obviously they didn't even try to do any install. They just straight up didn't want to do it. The GM didn't even apologize to me when I was picking it up. Just straight up didn't acknowledge me. Spent money to Uber back and forth for no reason. I would have been fine if I was told earlier that they might not be able to do it but I was sent reminder texts repeatedly earlier in the week. I would advice to take your business somewhere else. If not, be prepared to not have your hitch installed even if you have an appointment and are told it would be done when you drop your car off.
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April 2023 by Coe H.
I was using their services to get a hitch installed. They said the guy working today doesn't feel like doing it so it may not be done. I scheduled the appointment through the local office, but they transferred me to a call center who then scheduled this job at the same local office. They did complete the job but I didn't feel confident about it. I was waiting in line and the customer in front of me said that she left her ID in the car. The woman behind the counter said, "Why don't you have it on you? You're driving a car, right?" And said this with a condescending tone. The workers are rude. They're incompetent. This place is a sh** show.
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April 2023 by Anonymous P.
I made an appointment with their home office for a 7-pin wiring attachment install. Went in the day and time of the appointment and was told there was no appointment in their system and that home office is in Arizona. What does that have to do with this? That's who I was sent to to make the appointment after explaining what I needed done when calling into one of the locations. Then I was told there was only one tech there for the day and "he's not going to want to do it if he is the only one." Very unprofessional customer service. They still took my car anyway. After getting equipment installed, I plugged in my trailer to test it out for peace of mind before needing to do a tow and nothing works. Took it back to this location and they confirmed it doesn't work and scheduled me an appointment 2 weeks later under their warranty to fix it. Went in to drop my car off again for this appointment and they told me there is nothing in their system, even though I made it with the clerk in person. They still took my car anyway. I am waiting for its return as I write this, but I'm not hopeful. I'm moving myself and more especially my horse to another state in 2 months so hopefully there is time to get my light connections working before then. One bigger lady with a cane there is very rude. She is always cussing up a storm to customers and snippy with them. Watched her tell the guy in front of me that even though he reserved a pickup and trailer that he couldn't tow the trailer with the truck and it's a new rule from a few months ago and would have to figure something else out. Just save your time and spend your money elsewhere. After reading other reviews, it seems that other people have had the same experience with this location. They have 0 customer service skills and will leave you flustered and without answers every time.