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March 2024 by Jackson Wikstrom
Easiest drop off ever. Kind gentleman working the front desk made sure I was comfortable and warm while I waited for my ride. Top drawer experience!
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August 2023 by Hueneme R.
Terrible customer service and very shady to say the least. I reserved a truck and a furniture hand truck several weeks in advance. I arrived 10 minutes before they opened and was first in line to pick up my items. I learned they only had one truck available and they didn't have any hand trucks to rent. They blamed others and knew they didn't have any trucks or hand trucks for 3 days. I told them they could have called me in advance so I could make other arrangements but they said they don't do those types of things. As I was getting the truck, two more customers arrived waiting to get trucks, which they didn't have anything to check out. As I went through the truck before leaving, I learned the truck only had 3/4 of a tank of fuel and was told to bring it back this way. I left and scrambled to find another location to rent a furniture hand truck which added additional miles and costs and time from what I needed to do with the truck. I brought the truck back 4 hours later and was told I didn't need to do anything as they would send me the final bill via email. Three days later, I received the final bill and noticed I was charged for not bringing the truck back with a full tank. They charged me an additional $66 ($8 per gallon). Keep in mind, I received the truck with 3/4 of a tank and brought it back with a little more than 3/4 of a tank of fuel. I tried to call these people directly, but was unable to and ended up talking to someone at Penske in Aurora. They did refund my money and had seen all the original notes stating I received the truck with only 3/4 full and said they should have never overcharged me and should have compensated me for not having a hand truck available. Not sure what these folks are trying to pull, but they didn't care I wasn't happy and tried to rip me off as a result of their failure to properly hold those who returned the truck before me accountable. Recommend you not rent from this location.
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April 2019 by Nathanial Harris
I wish I could give negative stars these people reported the truck stolen when it was 1 day late and said it was 48 dollars a day but in fact it was 125 hidden charges they are liars
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March 2019 by NATE DIZZLE
I wish I could give negative stars these people reported the truck stolen when it was 1 day late and said it was 48 dollars a day but in fact it was 125 hidden charges they are liars
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October 2017 by Josh H
Best moving truck rental experience I've ever had. Super easy, staff was awesome, and it was all very affordable. Solid quality vehicles, too. Highly recommended.