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March 2024 by Emily Neumaier
There is a reason you see so many negative reviews - Greystar.The reason for my positive review is because the staff really makes up for it with their prompt responses (Brayan from Green River), kindness and professionalism (Portia from Green River), expertise (maintainence - they are superb in both green river and blue ridge), and awesomeness (staff at the front gate and gym). I think Jeff is his name who welcomes residents home at the gate and it brings a smile to my face. They go above and beyond and work with you, literally bringing a contractor in so I can get a second opinion on something I had doubts on. I hope Greystar treats them well.
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March 2024 by Raje Palani
Worst Management Ever: Here in Blue Ridge Community, I call home. requested a move from the original apartment to the newly remodeled one. It's no transfer fee to move from the old one to the renovated one, they stated. Thus, we paid the deposit to reserve the apartment. They requested a 30-day notice period from us before switching to a new one. We agreed. They called us the following day to let us know that we couldn't keep the apartment for a month. Therefore, you can lock it if you so choose by paying the rent for both apartments. We inquired as to whether another apartment would be available on the day of our move-in. They offered us no assistance in locating another one. The individuals seated at the leasing office are ignorant of their policies. The fact that they are making different decisions all the time is concerning. They are now requesting that we cancel the apartment transfer. When we inquired about the deposit, they said they were unsure of when we would receive our money back. When reserving the unit here, please be mindful of this.By 2020, I had moved into Red Canyon, and the Pinnacle Management there had done an excellent job. They act with such professionalism. Grey Star has the worst management I have ever seen. Christine was really impolite at the Blue Ridge office. The occupants of this place are not being treated well by the management.
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March 2024 by Daniel Bertram
This place has really gone downhill ever since it became a greystar owned property. I’ve lived in green river over 4 years now and previously lived in red canyon for a bit as well and have been able to see the continuous decline which became more apparent after the greystar acquisition.Since I moved into green river, the pool has not been open once. Initially for COVID reasons, okay cool understand that, now it’s just been under construction with seemingly no progress. The main community pool finally opened the past 2 summers but is overcrowded because green, red and blue pools are all closed still so everyone can only use the main pool.Also the dumpster areas have raccoon infestations and god forbid you have to take something to the trash at night or simply walking past the area, you may have a standoff with one so keep your guard up. Their solution? Use an animal cage that they bike-locked to a light pole hoping they catch something. The animal cage is now gone from our dumpster so I guess they gave up. Now the raccoons just rummage through the trash every night so there’s old food and misc trash cluttering the dumpster area, I feel bad for the trash guys…And for some reason, they can’t seem to keep the back resident gate operational. Idk how it’s always broken but when it is, it takes them days to fix it. Which causes every resident to have to use the main front gate and can cause quite the traffic jam.Also the cafe/bar in the main community clubhouse has been closed for years now. One of their main “luxury” amenities isn’t even available. The bar used to be awesome to patron but oh well.Once greystar took over, our next lease renewal came at a 15% increase with no new amenities or any justification behind such a steep increase for an apartment. But don’t worry, they’ll send you plenty of promotional emails for their credit and deep web monitoring services, their cleaning services, and tons of other stupid crap that just clutters my email. Also W/D isn’t included in units but they’ll rent you one for a monthly fee!That being said, you have to temper your expectations when apartment living and this place isn’t entirely awful, just not worth the price they charge here nowadays. The community is nice for the most part and the location and being close to friends is one of the main reasons why we justified staying here one more lease.The staff in green river is actually friendly and helpful and most have stuck around through multiple properties management company changes so there’s that. I cannot speak for the rest of the palomino communities though.We’re done with palomino once our current lease expires and this is solely because greystar. I will never live in a greystar owned property again. There’s a reason they’re the common denominator in a lot of the negative reviews here and their other properties have similar reputations… $5 says they reply to this with a generic customer service response that doesn’t even address the points in my review because they probably won’t even actually read this.Bottom line, if you’re looking for an affordable apartment in highlands ranch area there are better options than here, especially if you’re just needing a place to lay your head at night and don’t care much about “luxury” living.BUT IF YOU’RE EVEN CONSIDERING A 2 BEDROOM OR BIGGER IN HERE, JUST GO RENT A HOUSE, YOU’LL BE HAPPIER AND SPENDING CLOSE TO THE SAME AMOUNT.I’m sure I’m forgetting some stuff but yeah… location good, greystar badEdit: also some people don’t know how to pick up after their dogs either, dog feces galore in the neighborhood grassy areas
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March 2024 by Kylie Muse
My partner and I moved into Green River in 2021, we always admired Palomino and felt so lucky to be able to finally live here! After 2 years we moved into a newly renovated apartment (Still in Green River) and it made us both love living here more than we already did. We love the hardwood floors upstairs and downstairs, washer and dryer in unit, the giant shower/bath! during the transition to another unit everyone in the leasing office was amazing and made things really easy for us! also didn’t charge us a lot of major fees even though we moved out of our old unit a few days early. i also want to mention how much we love maintenance! every time we put a order in they show up almost an hour later, they are always really nice, quick and fix the issue we are having. we love living here and we love management and don’t plan on leaving anytime soon! Thank you for making us so happy!
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February 2024 by Chanel Eddy
I hate seeing so many bad reviews on here... I’ve lived here for about 8 months now and I love it. I live in blue ridge and the office staff is always so friendly and quick to fix any issue that has come up. Maintenance guys are always so nice. The grounds are always well kept, the only bad thing I can say is they take a while to shovel after snow but it’s never that bad because Colorado heats up so fast. I always feel safe walking my pups, the gate guards really ensure that safety. Shoutout to Jeff for being the best one at the gate. He’s always so personable and nice and he really deserves that recognition, give that man a raise! Overall I think it’s a wonderful community and I’ve had zero issues living here.
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February 2024 by Jordan Stanberg
The community is always very clean and all of the staff I have been in contact with have been very friendly. If you are looking for a new place to call home, this is a great place.
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February 2024 by Paige Parr
Not only is this place beautiful, but no place has ever felt like home the way Palomino Park does. Samantha in the front office was so amazing through our moving process and we are so lucky to be residents to Palomino Park!
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February 2024 by Ann Sako
Blue Ridge pool has been torn up for 2 years. If leasing agent tells you Blue Ridge has a pool and it will be fixed soon, it's a lie. Office has been saying same thing for 2 years. New owners completely gutted clubhouse and made it glamorous & different & supposed to be more useful for residents. Leasing agent will show you the free coffee machine & conference room. Won't tell you how many hundreds of dollars it now costs to rent clubhouse for a party. And that is for the RESIDENTS. Leasing agent will drive you to the place you're looking at, when your friends come to visit you later they'll get lost because the signs for directions are all faded. Leasing agent will make sure you stay on sidewalk so you don't step in the dog poop all over. Leasing agent will walk you fast by the garbage cans next to the apt doors for the valet pickup--piled up plastic bags and you'll be lucky if you don't see a rat. Oh, and you pay $25/month for that service and $8/mo for parking. Better check where leasing agent parks the little EV, it probably won't be in a parking space because you can't see the parking lines they're so faded.
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February 2024 by Jaxon Bower
I’ve lived here for over two years, I pay so many HOA fees but they can never seem to fix the resident gate. It breaks down at least once a week with the same issues
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February 2024 by Angel K.
Pretentious. I wish staff acted more happy.
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January 2024 by Melanie Lane
Went and toured here a year ago 12/2/23, didn’t get approved for it and that’s ok. But why is a 30 dollar Credit collection hitting my credit!!! For something i didn’t get approved for or even pay for!! Don’t apply or even tour here they will take your money and ruin your credit without even having a lease!!!
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January 2024 by Carol Foster
I live in a Greystar community in Denver. Was thinking about moving to Palomino Park. Soon as I learned it is now a Greystsr property, it sent shivers down my spine. Greystar is the WORST management company ever and I'd never live in one of their properties again. NEVER.
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January 2024 by Jeffery Lindenmier
The title speaks for it self. It's a resort next to a busy interstate, in south metro Denver! But what really though! It's an bunch of Apartments and town homes! That's it, nothing special at all. Except if you rent! Then you get the special gift of no maintenance!Jan 16 24 update:To palomino park that replied! I'm a heckler! No need to pay any attention to me!
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December 2023 by Alan Normac
Still no showers available in the Gyms after 3 years!! Just needs to be tiled but some people can't figure that out. Such a simple thing that Katina Croghan can't get done.
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December 2023 by Kiersten Gazzaway
I’m happy to say that I’ve never had such a great experience living in an apartment and I’ve lived in many. The community here is credible. I love my neighbors. The maintenance team is absolutely phenomenal and extremely personable, and specifically my Blue Ridge maintenance team shout out to them they go above and and beyond, Everyone I have spoken with in the main leasing office is extremely friendly, the Main Gate does a great job monitoring who comes in and out specifically Jeff he is super friendly. I’m just Extremely grateful to be living in such a great community and a great complex! I would absolutely recommend anyone who is renting to come check out Palomino Park resort!
