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March 2024 by D Colorado
Very friendly staff. Every visit has been great and professional.Update this post Make that a 1 it'd be 0 if I could. Im over 1000$ dollars in the whole can't get a massage and they refuse to cancel my account go there at your own risk but prepare to lose money. It's a scam.
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March 2024 by Lily Sin
DO NOT GO HERE!!! This location is TERRIBLE! I booked a massage in the morning and they placed me in a room closest to the construction next door...even though all the other rooms further away were available. I asked them to move me, but they said they already prepared the room - but why would you prepare a room next to the loud construction noises?! This happened to me twice and also to my husband!!! There's no concept of understanding a client's intention to get a massage is to be relaxed and not frightened by loud construction noises. To make it worse, they said they knew the construction noises were happening!!!When I first made my Massage Envy membership with them, the front desk staff entered my credit card information 4 times and then proceeded to call me after I went home for my credit card information AGAIN because they failed to input into their system. I've updated my credit card at other Massage Envy locations without any hassle!!I wanted to cancel and/or freeze my account because scheduling massages at this location is impossible!! The membership rules about using massage credits make absolutely no sense!! Make sure you check before cancelling/freezing the subscription because it might not let you use the credits. I go to other Massage Envy locations now because the customer service here is the absolute worst!!!
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January 2024 by Jenna Rae Clickner
I had low expectations from previous experiencing and reading other reviews. I was pleasantly surprised. If you go to this location ask for Emily. She did a deep tissue and was amazing.
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January 2024 by Amy Murphy
Customer service was pleasant as I walked in, but was immediately followed by selling their membership plan. The technician was nice, but the massage was terrible.. Will search for a spa for future massage needs. It was a struggle to even get this appointment at the Jon Stiles office. disappointing experience because I was looking forward to the appointment and I invested $100 on nothing.
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May 2023 by Mel Fisher
Made an appointment for Sunday at 11 a week prior. Less than 24 hours to the appointment got a text, not a call, that it was canceled because Samantha couldn't do it. I called and rescheduled for Sunday at 5pm instead. Showed up at 445 and the doors were locked and no answer on the phone. Very unacceptable.
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April 2023 by Bridget Kenny
A zero would better explain the customer service here. If you like having 90 minute massage appts you have had for a month cancelled 10 minutes before your appt, this is your spot! Bonus when they forget to reschedule you.
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April 2023 by Lauren Saenz
Don't sign up for a membership here! It's borderline impossible to get massages scheduled, you end up accumulating a ton of them and then if you don't call immediately on the 1st of the month you will not even get an appt for several months out. The front desk staff seems like they're doing the best they can, as well as every therapist I have had a chance to see. Can't blame them for bad business practice, they're directed to sell as many memberships as possible when there isn't a possibility of all members even getting a monthly massage. Today is April 1st and they are booked through June. Go somewhere else if you want to get consistent massages from a membership. This is not it.
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December 2022 by Morgan Owens
DO NOT GET A MEMBERSHIP HERE! I have been a member of Massage Envy for the last 4 years and I am extremely disappointed in the direction it has gone. If you want to get in for a massage you have to book out over a month. In my experience, they cancel my appointment almost every time. Therefore, it is extremely difficult to use the massage credits. I would highly suggest to NOT get a membership with this company you will lose so much money.
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October 2022 by Ande Sieker
Update: I received an INCREDIBLY aggressive call from the clinic manager Lee-Lee (guessing on name spelling) that didn’t resolve the issue in the slightest, very accusatory, unfriendly, and not at all focused on trying to find a resolution. She was only just trying to convince me that she was in the right about something that was never effectively communicated when I set this appointment up in person. I hung up on her after a few minutes because there was no point and she wasn’t listening to anything I had to say, and I’m not keen on spending my Saturday being yelled on the phone by someone who didn’t do their job effectively and is blaming a now former customer for it.Original post below:Massage therapists are absolutely wonderful, front desk is not helpful, and the manager they called to support them wasn’t helpful to their own team. I was told that they transferred one of my credits so someone could take my appointment, when they went to check out, front desk told them my credit had been deducted from my account and never applied to theirs.Then, they had the audacity to tell me to call other locations to solve the problem they created? After they removed the credit from my account, didn’t apply it, and still made the person who I gave my appointment slot to pay for the massage that I already paid for by deducting my credit.TERRIBLE customer service and will be filing customer review and report with BBB today
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July 2022 by Charla Dee
It's not a super personalized massage experience, but it gets the job done efficiently and effectively.
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April 2022 by U679VLpaulr
STAY CLEAR!! NEFARIOUS BILLING PRACTICES!! Similar to other reviews, this location practices Nefarious Billing and y ou can hardly get an appointment. I have 12 massages banked because I missed a "text" they sent me during the start of COVID asking if I wanted to Opt out of monthly billing. Sadly, I missed it and would have appreciated if they didn't move forward with billing unless they received a response from me, or, even another attempt to reach out. That location is so booked up, I have extreme trouble getting an appointment. 2 weeks ago, I went in to cancel. I was given the option to pay $20 for 3 months which was supposed to allow me to use up most if not all of the 12 banked massages I had "banked" without accruing any new ones. I mentioned that it was extremely hard to get an appointment. The attendant stated that she would put me on the cancellation list and would call me when one was cancelled. To date, I have not received a call about a cancellation. I called today to officially cancel. I spoke with a woman who said that in order to do that, she would have to charge my visa $75 to "unlock" the service. This is insane! No one ever said anything about a $75 "unlock" fee. This is one of the scammiest locations. I told her I'm going to cancel my card so you cannot charge me. She said that if I did that, I would lose all of my "banked" credits.
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January 2022 by Chris Coutant
Great massage - really good staff members
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April 2021 by KJ Freeman
One of the best massages I've ever had, thank you Jocelyn!
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February 2021 by Robert Pace
Exceptional therapists and great online booking
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January 2021 by sarah soptic
Bought a gift card. 70 for one one hour massage kinda high price if you ask me. Will go to an individual next time. Girl at front desk was ok.
