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March 2024 by Lily Sin
This Massage Envy location has the best massage therapists and customer service!!! I can always book a massage and if it's full, I can call them or get on their cancellation list. The staff is super accommodating and nice. Thank you for making the experience the best!!!
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March 2024 by JTR Karsten
We finally broke the code on getting appointments and now we stop in on the 1st of the month to make appointments for the next month (within hours of the schedule opening) with Kelli and Chandra for massage and Reese for facials. We are still working through our COVID backlog of member credits. Reese has some great facials that use 2 credits. Too soon to tell if I see any actual difference, but they feel and smell wonderful!
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December 2023 by Mike Joslin
KC was awesome ??
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September 2023 by Patricia martire
The whole team at ME Highlands Ranch are so good at serving their clients. From the front desk to the therapists and especially the manager. Great follow up and attitude.I’ve been to many ME locations and this one is far superior than all the rest.
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August 2023 by Lou Martire
Front desk service and management is exceptional! This business is run like businesses of the past. The customer is FIRST! I urge you to use this ME location. You won’t be disappointed.
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July 2023 by John Williams
Customer service is very poor. No one ever answers the phone. Very hard to get in to make an appointment. Finally had to call corporate. To get my home store to call me back.
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May 2023 by D Colorado
Don't waste your time and money. Yon can't make an appointment.
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April 2023 by Maria Mullane
Been a member for a very long time but this place has gone nowhere but downhill. People at the desk are clueless - can’t even make an appointment correctly. Managers don’t return calls.
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March 2023 by Michael McConnell
Nice staff. Called and they had an opening. Masseuse Blaze was nice.Anyone complaining on here that has a membership, that's your own fault...
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March 2023 by Amy Johnson
I've been a member for a very long time. I have a lot of massages "saved" because I couldn't use them during a medical period of time. I'm trying to use them now, booking twice a month but.... if I don't call on the 1st of every month, I don't get an appointment all month! They are short staffed by at least 10 therapists. Members suffer. We have to pay for our monthly even if we can not use it. This is really not fair. I want to use all of the massages I've paid for and then find a different solution.
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February 2023 by Tadd Woods
It is near impossible to get an appointment. They say the best way to get one is to get on the cancelation list and they call if one opens up. That usually gives very short notice. If you call at the beginning of a month it will be 2.5 months out for an open appointment. If you wait to later in the month you will likely not get one at all. I have finally canceled my subscription due to the complete frustration with the scheduling. They are happy to keep my money even though they are not able to provide services. It is not just this location, I am open to going to any of the 3 closest to me and I still can't get in within a couple of months.
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September 2022 by Jen C.
DO NOT BOTHER! As a member of ME since 2014 I used to regularly take advantage of the reasonably priced massages and facials. The therapists at each location across multiple states were amazing and it was great to have such wide availability. However, like many businesses, I believe COVID took a toll on this company and since 2021 I have only been able to get an appointment if I happen upon a cancellation. Otherwise, no luck across the entire metro area! This is a company wide problem not limited to one or two locations. The cancellation policy is ridiculous - if I choose to cancel, I'm forced to do so in person and will likely lose whatever bank of services have accumulated because I cannot find an appointment anywhere. I'm extremely dissatisfied with this company's business practices as a whole and will never recommend to anyone.
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July 2022 by Lauren Humphreys
The technicians are awesome! I’ve nothing to complain about the actual services received. The people who answer the phones and tell lies is what this locations problem has. I’m billed $200 a month for my minor daughter’s membership and I apparently canceled mine, which never happened, yet I’m told a specific date that I did! I’m told a manager will call me back since I don’t have a membership to book an appointment on. I haven’t received ANY services in months, and don’t have a membership when I call to make an appointment. This location is fraudulent. The owners and management DON’T care about the lack in customer service provided. DO NOT SIGN A MEMBERSHIP AT THIS LOCATION unless you don’t want a service you pay for!Update**. I did leave a message when I called so please don’t insult me or other consumers with the response you left. YOU DON’T CALL BACK!!!!!!!
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July 2022 by Michael Reigies
Purchased monthly prior to covid and accumulated a large number of massages which you lose when you cancel. So with a 2 month wait between I can never catch up...Just a scam
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July 2022 by Kayla Cooper
I was visiting from out of state and had made an appointment but when I arrived they said my appointment was at 7pm not 1pm when I scheduled it. I know for a fact it was scheduled for 1pm. I didn't end up getting the service I was scheduled for so that was a bummer. I like the massage envy I use in FL much more. I called several massage envys in the area to see if they had available appointments and they either didn't answer or they were super unhelpful and short with me. I would've made an appointment for anything! I have hours to use because I'm a member..
