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May 2023 by Nicki Burke
Robert was great & helped me file my tax extension. I had an appointment with someone else scheduled tonight..Apparently she took another client but Robert stayed late to take me
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May 2023 by Will Beilke
They will not amend/ file schedule c. Seems like these guys get a commission from butchering your taxes and refusing to take any deductions. I’m pretty sure this not so nice old lady lied to me face and I do not appreciate it.
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April 2023 by Patricia Moore
The online software had a missing document that I needed. I downloaded a version, which was better, but I still didn't feel comfortable with my very complicated return. I finally went into a nearby office on a Sunday and an analyst saw me right away. He ended up starting from scratch because none of the software versions can transfer data from one to the other. This was my third time trying to get my taxes done with HRB, so you can imagine my frustration level at this point.That said, the third time was the charm, as my return was finished and filed in a timely manner. I was able to relax because I felt that all my questions were adequately answered and that the final return was done correctly. He was honest about situations that merited his asking questions of his mentor to be sure our approach was the correct one. I appreciated this thoroughness. Gurney Thompson was a lifesaver for me!I normally do my own taxes and am pretty knowledgeable but I had sold two rental properties and bought replacement ones. The tax consequences could be significant if this is not handled correctly and I was getting conflicting answers from others before going to HRB. I was always treated with respect and courtesy by everyone there. I'm happy that in my year of need, the people of HRB came through for me relatively late in the game.
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March 2023 by Dustin Lechuga
Always ends up way smother less stressful than expected
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October 2022 by Perry O.
In a July I visited this office to ask a question and was told it would need to be researched. I checked in several times and was told they would get back to me. I have used the tax program since it was Tax Cut in the early 90's. The lack of consern by H&R Block now that it is past my due date and NEVER contacted me means I will NEVER recommend them again as anyone to do your taxes. Guess Turbo Tax should get my business. They just want your money and forget about customers service.
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October 2022 by Kelly O'Flaherty
Kelsey was amazingly helpful with getting my taxes done correctly and on time. I can’t thank her enough! I was kind of dreading going in to get my taxes done and Kelsey made the experience so excellent. Thank you so much!!
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July 2022 by Kris L.
Was excited when we met Lisa K at HR Block because she seemed to have been helpful. She provided the estimated return we should expect back, but when we received our check from the IRS it was less than half of what she claimed we should expect. We tried calling this location three times to schedule an appointment with her and every time were sent to voicemail or another branch who said they wouldn't be able to schedule with her. We sent a follow up email to her and one month later, still have not received a response. I understand tax season is crazy, but the lack of responsiveness from this location and specifically Lisa makes us feel like they charged us hundreds of dollars to do a poor job of filing our taxes. Luckily, another location of H&R Block is working with us to fix her mistakes and have already identified two areas where they were reported incorrectly.
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April 2022 by Joelle Dinero
This place will not answer the phone at all!!!! Terrible customer service.
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April 2022 by Gerald Smith
Too busy to discuss a 3 min situation
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April 2022 by Loretta Smith
LING, our tax consultant, is very knowledgeable and is helpful in giving sound advice.
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April 2022 by Whitman Levy
We had a wonderful experience this year with Ling Yang as our tax pro. She was so helpful and efficient with her timely communications. I was so happy with her efforts this year to not only get this submitted but further maximize those refunds. Thank you so much, Ling! You deserve a huge shout-out for the job well done!We have had our taxes done here for the third year in a row, and this time was night and day in terms of experience in the best way possible. I attribute this changed to Ling's wonderful efforts. When I did come into the office last year, the gentleman who I unfortunately forget his name was super awesome also. He took over my 2020 taxes that were having massive delays for no apparent reason and got them submitted. I am sure his name is on my file for internal purposes. He saved me from going elsewhere when choosing where to go, and Ling this year, ensured I won't be going to anyone but her from now on. Thank you Ling and H&R block for such an easy tax year.Also wanted to add after seeing another negative review on this tipic, I thought the pricing was fair and transparent. Family of 3, not complicated taxes, but also enough to have them professionally done and it was about $300.My point of posting that is it looks like they even take feedback and implement changes/training to get better. Who wouldn't want to do business with an organization running like that?Thanks again Ling!
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April 2022 by Jeneice La Torre
Do not recommend if you have to bring your kids with you. My friend got scolded by the front desk because her 9 month old made a happy baby squeal. Not everyone has a support system to watch their kids at any given time. This baby is younger than 1 year old and the front told them to be quiet or they would have to leave. Very ugly attitude
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March 2022 by Steve Loose
We have dealt with our consultant in the past and she was always very knowledgeable and good, we are very pleased with her and will return next year and hopefully get her next year. Thank you, Steve loose
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March 2022 by Gloria Martindale
Huongling is wonderful, cares, and makes the process easy.
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October 2021 by Dolores Leyva
It was done quickly and professionally.