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February 2024 by J. Russell
Great service. Auto body work takes time, so plan accordingly.
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December 2023 by Paige H
My Experience… I Dropped off my vehicle in mid-July for hail repair, immediately got a text stating they got it and an estimate of cost was attached. Got a call the next week, clarifying the necessary work. Feeling good about things. About 5 weeks into the process, I called to get a status and was told they were waiting for parts. Called 2 weeks later, no answer and no returned voicemail. Called a few days later, no answer, no returned voicemail. Called again a few days later. Nothing. Called the next day and actually got a hold of a live human being and was told they would call back within the hour with a status update. I got no call back. I called back the following Monday and was told, “Oh, it’s ready.” Like it had been sitting there…because it had been. I live near this shop and pass it daily. My vehicle was sitting in their parking lot, in approximately the same spot for approximately 2 weeks, which makes me wonder just how long the work was completed and how long it would sit there if I didn’t call to check because the text link stopped updating and only updated after I finally got my vehicle back. Meanwhile, I had to pay nearly $2,000 out of my own pocket for a rental car because I exceeded the maximum my insurance covered (which equaled 4 weeks).To top it off, after I picked up my vehicle, the next morning the cross-traffic and blind spot detection sensors began shorting out and got a malfunction alarm. Figuring it was a fuse, I checked the fuse box. No luck, but I did notice the fasteners for the grill were missing. Not good. Upon closing the hood, I noticed the antenna was missing. Rubber bumpers on the doors and hood were not replaced either. Wait, it gets better. Turns out I couldn’t open the tailgate at all, the brake lights were stuck on, and there was no power to the power supply in the trunk. Thinking to myself, “How funny would it be if the gas filler line wasn’t attached?” Sure enough, when I opened the gas cap, there was nothing, just a hole! I couldn’t even put gas in! Then I found two gouges in the paint, where they refinished! I think they were hoping I wouldn’t notice. Wrong!I stopped by the shop and spent over 3 hours sitting in their lobby while they addressed my findings. Things I would expect to be completed since they had my vehicle for 10 WEEKS! I still have the gouges in the paint as I don’t dare leave my vehicle with them again because I can only imagine how long they would take to correct that.If you would have told me I would be dropping off my vehicle at the middle of July and not get it back until the end of September, I would have made a different decision. That’s 10 weeks for hail damage. Oddly enough, Gerber only billed my insurance company for roughly a weeks’ worth of work. I would say a little communication from the staff would have gone a long way in preventing this, because there was none and the communication that did occur was initiated by me. With that, I would not recommend this shop because all I got was, “Sorry.” I hate leaving a bad review, but others should beware.UPDATE - I did speak with Gerber about my experience, they did try to offer to rectify the dissatisfactory workmanship, but I declined because I didn't want to leave my vehicle with them again for an undetermined amount of time, risk more communication issues and frustrations, nor did I trust the quality of work that would be done. I'm leaving it as an expensive and disappointing experience.
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December 2023 by CC Hiroko
Jeff Richards & his A-Team completed repairs to the front end of an '02 Toyota w/ such caring, finesse & a high level of skill. Hopefully, the new "visuals" will catch the attention of drivers so I won't get hit, again. A special "mahalo nui loa" to all at Gerber Collision & Glass!
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October 2023 by loovinite
Wants to charge 6k for a single door replacement or there gonna total the car. Cannot fathom where they got the ideas that the UNDAMAGED doors need to be replaced instead of a wheel that's starting to crack. Also said there was internal damage without stating what kind and just kept insisting that the car needs to be totaled.
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October 2023 by Courtland Mooney
We took our Mazda in for some hail damage, and were a little worried when we found out our hood had to be replaced. We shouldn’t have worried at all! Jeff, the body shop manager, was amazing! Not only did he work with our tight schedule, But he made sure our car was 100% perfect when we picked it up. Everything from the dent repairs, to the replaced hood, looked brand new, and we are 100% satisfied with how it turned out. Not only will we be taking our other vehicle in for Jeff to fix, but we have also referred our family and friends, and will continue to do so!
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June 2023 by Dudley Callison
Had an appointment at 1pm today for a repair estimate. Front desk worker didn’t seem to know about my appointment. Had to give her a lot of information just to find it. Seems like the daily appointments would be cued up and expected? Still waiting 15 minutes after the appointment time. I still plan to get the repairs done here and I’ll increase the star rating (or decrease it) based on how this goes!UPDATE: I increased this rating based on a call from the GM. He did a good job of listening to my concerns. I'll see how the actual car repair goes, and offer a final update to this review when it's completed!
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December 2022 by Stephen S.
After cancellations due to employee surgeries, and availability of parts, my truck was finally completed.They did a really good job, and I am very happy.
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December 2022 by Pablo Burgos
Overall experience was good. My car looks great after the work was completed, but unfortunately I am still waiting for their calibration vendor to reach out to me finish calibrating my left turn signal almost four months after picking up my vehicle. They promised the vendor would reach out on multiple occasions and I still have not heard from the vendor.
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December 2022 by Sean Berg
Was able to get an appointment sooner than any other auto body in the area, but still waiting for my estimate...
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November 2022 by Kelsey Kilgore
Front desk woman and the woman who was responsible for estimates today 10/28 @2pm were both EXTREMELY RUDE. Estimate woman raised her voice at me and was very condescending. I explained that I was going to be self pay and she said I wouldn’t be able to afford the repair cost being self pay and I was going to have so many more issues once she did an estimate. Keep in mind I already had an estimate done through USAA (who I trust way more than this woman who was making claims without even looking at my car. All I needed was a side mirror replaced. So I said “you can’t help me then?” And they again reiterated that I can’t be a self pay and won’t accept USAA and USAA probably scammed me and gave me a wrong estimate to begin with. Offered no help or solution, only degrading comments. Unfortunate because this place was recommended to me which is the only reason I scheduled an appointment here and now will never use Gerber again and will also convey my experience to USAA as well.
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September 2022 by A B
I could see someone stopping by here because it may be close to home, but that's it, convenience over quality service. Zero sense of accountability when I called and spoke with the manager regarding the rude, dismissive behavior of the tech that looked at my car, totally cold attitude along with the front desk person who, along with the tech when I first arrived in the lobby, both had to let me know how creepy and gross I looked, while I was trying to laugh it off since it was soo unexpected.Absurd trying to go through the motions with this place, only to leave there and then speak with a manager that would never reprimand friends that work for them. Typical behavior here though, the whole alienating, dismissive, off-putting poor 'customer service'. The tech told me they had an abundance of work, so, like most places today, it's obvious they have job security, they do not need to work.Service: Body & Trim
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September 2022 by j hedman (Jhedman)
Very helpful and substantially more responsive than the more common glass company around here. I get the "staffing" issues but this group has earned my future business.
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May 2022 by Miranda Reich
This shop exceeded my expectations! High quality work and took sooner than I expected. The shop kept great communication the whole time and was updated constantly. Very upfront and honest people and my wrx has never looked better. This is a shop you can definitely trust and will be recommending to friends and family!Services: Painting
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February 2022 by Michele
John and Riley were super helpful this morning and were able to get me in and out for my estimate appointment. They're booked up so I cannot get into the shop for repairs until March, but I have confidence that everything will go smoothly at that time too. Extremely friendly and excellent customer service. They made a stressful situation a lot more easy to deal with. :)
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November 2021 by Charles Shutt
The first impression for this business, or at least the one I received on my first visit, was a barely professional person at the front desk with poor communication skills. I have a tiny paint job for a hobby car that I’m not in a hurry for. The front desk person made assumptions and didn’t take the time to understand my needs. My favorite part (facetious!) was when she pointed to her scheduling calendar as a way to illustrate something that I didn’t understand (because it was her scheduling calendar). So bad communication. I confirmed with her that I was more than happy to wait for another professional at the business so waited on the couch for another person to help me. He held promise and understood my needs by asking questions. I thought “Oh good, maybe there is hope for this business” but that was short lived because he never called me back or text messaged me (like he said he would). So I’m going to Maaco and I am using this as a lesson to always look at reviews and ratings before walking in off the street.Services: Painting
