-
November 2023 by Perry J.
It is rare that I would write to commend an employee, but our service yesterday from Katlyn was exceptional! We have never purchased or looked at tile before and were lost within the store. Katlyn took us and explained the different tiles to us, showed us around the store, and then helped us pick out what we needed. She went the extra mile and helped us figure out how much we needed and the color grout to match. Got a cart and loaded up what we needed. Then Cooper assisted us with our checkout and was also a very high-quality employee who also deserves praise. The Floor & Decor is a must if you need tile!!
-
November 2023 by Rossana Gil
We love Floor & Decor. We needed to purchase tile for a bathroom project. We had already made multiple trips to the store to get familiar with their entire stock and finally made the decision to meet with a designer... best decision ever!!! We worked with Macy Smart and we cannot recommend her enough. She was so personable, patient, and listened to all our crazy ideas. But more importantly, she helped us design our bathroom and we are so in love with it! Tiles chosen: Bathroom floor: Cavalier Ivory Porcelain by Montalcino. Shower wall: Astrid Grigio Ceramic Wall Tile by Adessi, and Concrete Gray Ceramic Tile. Shower floor & niche: Mod White 2in Unglazed Porcelain Penny Mosaic.
-
November 2023 by Amber Wermerskirchen
I can't rave enough about my experience working with Catalina on our recent bathroom project. She brought an incredible touch to the design aspect, elevating our tile choices and transforming our space into exactly what we wanted.Beyond her design prowess, Catalina played a crucial role in coordinating all the supplies. Whether it was selecting the right grout colors to complement the tiles or the right schluter, she was on point. Ben was a great help in hefting everything onto the cart and into the truck.I would highly recommend Catalina to help with your next project. Don't try to do it on your own when she can make your life so much easier! The whole experience was great!
-
October 2023 by Randy Sloman
This is my favorite store in the Denver area. Mostly because of the lack of Hardcore traffic compared to be Arvada store. They both seem to maintain the same inventory levels which makes me happy
-
August 2023 by janet o.
Wow, I get it. Most places are short staffed but I saw more red vest employees walk right past me as I tried to move all of their crap off of the boxes I was trying to get to. It was a disaster, impossible to shop, and customer service was at an all time ZERO with a plethora of employees. They had what I needed but I left empty handed.
-
August 2023 by Ayse Gurpinar
Floor & Decor became my go to store during the last several years. In the past, when i did renos, if i needed upscale products, I used to go individual tile stores & design center, if i needed budget friendly goods then Home Depot or Lowe's. But F & D improved so much & started to carry so many different products w/a range of reasonable prices that i feel no need to run around the city as i used to do. Nowadays, I just go to F & D & 90% chance, i ll find what i need. In general, staff are also very helpful, unlike Home Depot, Lowe's or those upscale tile shops where u can not find a person to ask a question or if u do they don't know the answer, F& D has many employees who are helpful, knowledable & have great customer service skills. I go to 2 locations, the big store on i70 or the one at South towards Highlands Ranch. Both stores are run well & have great employees. Good job Floor & Decor.
-
August 2023 by Kristi B.
Buyer Beware: we went to floor and decor and purchase flooring and what the design center Anna recommended. We were there again to purchase additional flooring and we were advised we were upsold the wrong underlayment. The correct underlayment cost $60-each and they upsold us to $300each roll. Turns out the wrong underlayment can cause buckling. The highlands ranch store agreed to provide correct underlayment and impacted floor. They didn't want to cover installation so they asked us to go through their escalation team. This is a scam. The escalation team sends out inspector and looks for reasons like baseboards too tight, tight vents, and heat in one room as the reason of causing the issue in all the rooms. The issue is that we were sold the wrong underlayment. Our floor would be fine if it has the correct underlayment. The prior floor was fine. This is just an excuse for the store to use corporate and point fingers and no one takes responsibility. Do not trust any advice received from Anna at the design center as it may end up costing you thousands in replacement floor and cause you to have to uninstall and reinstall floors. Do not trust anyone at this store as they assure you they will Take care of it, and then leave you high and dry!
-
August 2023 by Jelena L.
Worst store ever. This place sold us an used/or incomplete box of tile cutter. The tile cutter was missing parts!! I brought it back couple hours later and they refused to refund me. They said I can go buy the missing parts. Excuse me? Parts would take 2 week to arrive. I don't have 2 weeks. After I had to throw a fit and arguing they finally decided to do the return. Everyone here is extremely rude and unfriendly, so is the manager. Go to any of the other Floor & Decor locations, you'll be better off. These people don't know what they are doing.
-
July 2023 by Nathan Knarreborg
We've purchased and installed tile from here for multiple kitchens and bathrooms and most recently finished our 11 foot long kitchen island using their maple butcher block (stained darker). The next project is the kichen backsplash, which we'll be going to Floor and Decor. The staff has always been helpful in picking the right materials and tools for the job.
-
July 2023 by Cody Holbrook
First, props to Ben for being such a patient and friendly help as we went through many heavy tiles to find the "right" ones, per my wife.Then he reminded me to check how much load my van can handle. Two gents helped us get loaded and it was an excellent experience!
-
July 2023 by Lisa Zamora
Cooper was amazing. We were loading up over 900 lb of tile at closing and he came out and offered to help us load it even though he could have went home.... However, they do need to fix their phone system. We called all day long to simply check stock before we drove all the way. Over seven times they did not pick up. It just rang and rang and rang and the three times that they did pick up. It sounded like voices working but no one said hello.... That was very frustrating. I am giving a five-star review simply based on Cooper
-
June 2023 by Kyle Fritz
Great experience at this location. Tony saw me walking around looking lost and offered help I so desperately needed. Not only did he help me find what I was looking for, he also helped me by suggesting the right mortar, grout, and tools for the job. Loved the customer service I received here!
-
June 2023 by Josh L.
The bamboo floor I was looking into was unable to be traced to where it was made and is suspected to release harmful VOC's when installed. They have cheep products but that comes a cost to your health and the environment. Look into what you're about to cover the floor of your home with, many of the products cause cancer and breathing problems.
-
May 2023 by Jay A.
Rob was a big help to me in coordinating the return of 40 bags of mortar following a crisis that struck my family, leaving us unable to complete the project. His compassion and expediency are appreciated as are his demeanor and kind words toward his staff.
-
May 2023 by Carlyn Jackson
Lots of options. Fair prices. Helpful staff. One of the only places in town we found green tiles that weren’t an odd tropical color meant for a bathroom! Grout was easy to pick up here as well and they have SO many colors!
