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January 2024 by Eddie Theran
Great service!!! Dale and James killed it as always
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January 2024 by Matthew Transue
As always with Firestone, you can expect impeccable service here. Honest technicians, high quality work, and no unexpected work or pushes for unnecessary service. I'll always recommend this company.
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December 2023 by Tonya M.
DON'T go here! Took my van in for an oil change on Dec. 3. They did not replace the cap and now there's oil all over my engine. They also left oily footprints on the floor. Total incompetence.
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December 2023 by PJ Evans
Dale, Jon and the team are the best! They get our vehicles serviced and back to us within a reasonable time, and are always friendly and professional
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November 2023 by Riley Hamel
Terrible terrible customer service. I’ve been to many shops in the area and never have I received such rude and unprofessional customer service as here. I made an appointment 2 days in advance for a car inspection. I go in for the appointment and i’m told quite rudely that they have called me 4 times and I haven’t responded and that they are not inspecting my car. I said I didn’t receive any calls besides spam calls, the guy at the counter who I assume was the manger claimed he left me multiple messages saying he can’t get me in, after digging through my voicemails the only voice message that was left was a 30 second long message with silence and then a brief hello and then a beep sound. How am I supposed to know who’s calling me without properly addressing anything? I thought it’s common knowledge to include more information in a voice message, I guess not. Then they claimed they will only let their master technician inspect my car and that would take another week. Didn’t even bother to reschedule. Not worth your business. I recommend elsewhere.
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November 2023 by Horban Alex
Avoid this place.Totally unprofessional stuff work here. When I came there and said that I have a nail in my tire they said that I can continue driving my car I just need to continue adding air into it. And the funny part is that they even did not look at the car.
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November 2023 by B Alleman
Horrible service. Vehicle in for a snow tire swap and alignment, now over 24 hours overdue. No good reasoning for the delay.Tried to reason with desk attendant for compensantion but he was completely useless.
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September 2023 by David E.
I recently scheduled an alignment with Firestone through their online scheduling feature, I would be heading over there after having a new set of tires installed. I received a "Confirmation" that the request went through and they would see me at the appointed time. I wanted to get this done before embarking on a 5-6 hour drive on my new tires. I received a call from the store in the morning, the gentleman said they could only perform the alignment if I left the vehicle with them for the day. I Scheduled an appointment so I wouldn't have to leave my vehicle. Now I need to find someone else at the last minute. 6 weeks ago I went in to have a tire plugged, had a nail, there was one car in a bay, two hours before close, guy at the counter said they couldn't do it, but would schedule me for an appointment in two days. It use to take 15 minutes to plug a tire, I guess things are different now. I won't even try go go back here again! Customer service is not a priority.
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September 2023 by Kevin Schmersal
These guys are great. I called for a wheel alignment, and they were slammed busy, but made time to get me in same day. Manager John is a great guy, used to work at tires plus and was great there too. Friendly, professional, quality work. Highly recommend.
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August 2023 by Joe Hildebrand
Quality service you can count on! I've been a customer of this Firestone for years now. They do great work, are straight and honest with you, and communicate. The service manager, Dale, and co-manager Jon are excellent. It is with the highest regard that I recommend this location for tires or service.
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May 2023 by Cory Norris
I had just purchased a used vehicle and I wanted a vehicle inspection. I went online to schedule an appointment, thinking that it would be easier. I had an appointment for the next day scheduled, and when I went in they said I was here for an oil change. I corrected the guy, telling him I made an appointment online. He then goes off on how never to use the website and always call, then tells me he doesn't have time for an inspection, so I offer to come back another day. We reschedule for Sunday. When I come in a new guy who was at the desk couldn't care less about being there, let alone doing his job right. He tells me I'm there for an oil change and inspection, I tell him just the inspection again, and no oil change. He asks me if theres anything wrong he should know about. I tell him it has a high idle in park, but I could be imagining things. He says that he's not trained in that area and he's the only tech there today, so that won't be looked at. I say okay I guess I need to start somewhere. I wait several hours for them to complete a basic inspection. When it's done they just hand me the diagnostic sheet and tell me nothing about my car. The tech didn't even say hello or anything, just the girl at the counter, who also couldn't care less about her job. Needless to say I will never be coming back here or to any other firestone, and I will recommend to everyone I know to go somewhere else.
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May 2023 by James Smith
Do not use this Firestone location. They don't stand behind their work and since COVID has been down hill. New manager doesn't care what his team tells people and won't even try and work with you when legit issues arise. Again stay away from the shotty work of this location. We are also filing a BBB complaint against them.Service: Tires
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April 2023 by Marianne Robinson
I made an appointment for an oil change and tire rotation. After waiting an hour, my car still hadn’t moved from the parking lot. I asked for my keys back and left and will not come back. The person running the front counter is incredibly rude.
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April 2023 by Deena Lopez
Dale & team are always helpful ! Dale continues put out extra effort , no matter how busy they are!
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January 2023 by Tara F.
Literally the worst customer service we've ever experienced! We will 100% be taking business to discount tire. Way to go above and beyond for a customer who's already paid for 4 new tires. Looks like the reviews are exactly in line for this location. If something doesn't change good luck to the owner! Absolutely pathetic
