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October 2023 by No Ad
This place has a new owner and they are really into ripping you off. I do not recommend this place. I’m trying to be fair and professional about everything, but they will charge you additional fees like fuel so that they can take a little more money off of you. I filled up the gas tank from a gas station within 2 miles of their place, but they charged me additional fees for the gas anyway. This is a known practice to rip you off at some bad rental places. Unfortunately, this is one of those places. Do not rent here. If you did, check your CC bill to see if they added additional charges.
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June 2023 by Audra Garcia
Customer service was quick and friendly. However, the suburban I rented was a disaster! The front on the vehicle was covered in dead bugs. I was willing to overlook that as it is dead bug season. The windshield was so bad, I needed to turn around and bring it back to have them clean it. The interior of the windshield was just as terrible. There were crumbs everywhere, candy wrappers under the seats, an umbrella in the center console, something red dripped around the cup holders in the front (hoping that wasn’t blood?— a nurse I was transporting cleaned that up).What I agreed to rent was a clean vehicle. This was not it. I would’ve brought it back again however the “eye roll attitude” I received when I came back over the windshield was too much. Also I think it is safe to guess that the “pre/post Covid” cleaning of vehicles was not met here.
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June 2023 by Adam King
I think this was the best car rental experience I have ever had. This location provided remarkable service. The staff was incredibly friendly and helpful. The gentleman who helped me, Boots, was especially kind and professional. The car I received was exceptionally clean on the inside. Most rental cars are not clean on the inside. It was honestly as clean as a brand new car - impressive. This location certainly stands out as a shining exception to most car rental facilities. Highly recommend.
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June 2023 by Rachel McKeag
I rented a car here last week and before I did, I checked all the surrounding rental car companies and their reviews. I have to say I was highly impressed with this location--the people were amazing. Boots, Lisa and others were kind, professional and helpful. The car was brand new, many safety features I loved and clean with the exception on the rear window on the interior, but that was no big deal. I would recommend this location to others and would come back again anytime I need a rental. Thank you!!
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October 2022 by Veronica Garcia
The staff is very kind and accommodating! I had a great experience overall. I had tried another car rental agency before this one and it was a nightmare so I decided on budget again and I’m glad I did!
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July 2021 by Jordan Knowles
Nice Bronco... especially with short notice and rental car shortage. Reasonable price.
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June 2021 by Shimon Logachoff
Always a pleasure to deal with! Amazing customer service!
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May 2021 by Matthew Norman
Very friendly and was a smooth process gave me a very clean sanitary Corolla still had X M radio made me want to upgrade my car and glad to see how cars are advancing. Also was hard to leave a great conversations and caring people are hard to come by. Last payment was easy and even though I paid for the gas option Carol let me go fill it to save money.
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May 2021 by Diana Bidzhieva
The customer service at both this and the W Dartmouth locations is incredible! Every staff member we got a chance to work with is attentive, quick and professional! Also make sure you sign up for Budget FastTrack to save yourself a ton of time!
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March 2021 by Peg Walsh Fitzgerald
Budget rented my family a brand new car that had a dead battery
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October 2020 by Cathy Johnson
Always friendly and helpful.
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July 2020 by Rich
This is my sixth trip to Denver in last two years and we have always used other rental companies but budget offered a better deal so we thought we would try them. . We had to make a change to our reservation last minute and at first I was a little upset I was not able to get hold of someone at the site directly. Your calls get routed to a corporate answering service. They made the change quickly and accurately without hassle. It was very easy to pick up my car and I wasn’t pressured to add features and the staff at the counter Boots was friendly and efficient. Looking back it was definitely better to have the calls routed so the counter staff didn’t have to answer calls while dealing with a customer as with other rental companies.
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June 2020 by Tae Jackson
Good service and quick. Budget is inside the Avis (I got confused)
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March 2020 by Chris Shanks
The Highland Ranch Colorado location is amazing with great customer service!
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September 2019 by Sue Pultorak
I reserved a car 3 days in advance and went to pick it up and they had given the car to someone else. Meanwhile I waited in line for an hour to find this out. Because it was Sunday, all other locations were closed and our trip was ruined
