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January 2024 by Danny Ramirez
great customer service
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December 2023 by Levi Brown
Great at alignments and putting new tires on rims but as soon as my truck left the alignment bay driver started hot roding my truck red lining my diesel while it was under operating temps the truck isn’t supposed to be a race car and not yours to redline while cold
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November 2023 by Katherine Perez
Cicero and his team are amazing! I am so grateful to have found them. I was having so many car issues and they have been able to address all of my concerns. They are attentive, experienced and time efficient in what they do. My mind is at ease knowing I can always count on them. I highly recommend this shop!
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October 2023 by Katelynn B.
I would not recommend this shop to anyone. They charged $69 dollars to say my truck needed brakes when it did not need brakes. I took it to another shop that checked my pad condition and they don't need to be replaced any time soon. The second time I took my truck there for a tire swap they told me it would be $100 dollars. When we went to check out they charged me $150. When going outside to get into my truck someone in the shop had broken my door handle. We went and got Cicero to point out the damages and he said we were the last ones to touch it. My boyfriend told Cicero we were not going to play that game. Cicero immediately became very disrespectful and aggressive about it. I started recording this interaction because of how aggressive Cicero was being especially right in front of our child. Also I wanted written or video proof he would pay for the damages done while under his care. Cicero told me I could not record this. My bf informed him it was my first amendment right to be able to do. Cicero said to my US Marine combat military veteran that he was what is wrong with this country after Cicero told me I could not record this confrontation. When we got the handle fixed we brought Cicero the receipt like he asked. He was rude saying we just wanted the money to go buy pot, he cussed at my partner, an employee in the shop cussed at my bf. Cicero kept flicking off my bf, calling him a piece of shit, his truck was a piece of shit. The whole time my bf remained calm and told Cicero he was entitled to feel that way. This was all done in front of other people in the waiting room. Cicero did reimburse us for the handle to get replaced, but was rude about it. Even yelling at one of his employee's who was writing the check for it. Save yourself the headache and drive a bit further down the road
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October 2023 by Breanne Lindsay
So grateful for Down Valley Tire! We had a tire get ruined by a bolt on I-70. They got us a new tire and back on the road ridiculously quick. I half-jokingly told my husband we should drive all the way to Gypsum when we need tired work so we can use them again. Thank you so much!
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September 2023 by Linda Newman
Cicero was incredible! He came out to the highway and put on the temporary tire. His team at the shop fixed us up with a new tire and had us on our way fast. Great waiting area, too. We were so pleased with their service and efficiency.
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September 2023 by Scree Skier
Can't really say too many good things about Down Valley Tire Pros. They have managed to lose my keys for a good 15 minutes before they just popped up magically in the office. And they have managed to cross-thread one of my lug nuts so badly that the stud broke off when removing wheel after repair. However, I will say that they are pretty quick, as long as you get there early in the day.
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September 2023 by Pam Partain
We cannot say enough good things about Down Valley Tire Pros! Our RV (Winnebago Travato; Ram Promaster chassis) broke down in Avon, CO on Friday afternoon. We called numerous garages, most of which said they couldn’t even look at our vehicle til Monday. DVTP said they could look at it Saturday — hot dog! Bottom line: they took it first thing Saturday morning and were done by 11. The garage, a family-run business, is super clean and the waiting area is super comfortable with free WiFi, coffee and snacks, and plenty of seating. The price was very fair, and the people could not have been nicer! We were travelers completely at their mercy, and they could not have treated us better. Doubt that we’ll be on a position to give them repeat business (we’re from Georgia), but man, I wish we could! They are the best! So grateful to Cicero (owner), son Josh (first one who told us they could take us), and mechanic Oscar/Duran.
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August 2023 by Heather Rasmussen
A massive shout out to Josh who saved our bacon today! Family of 7 from San Antonio Texas blows a tire right outside Gypsum. Tow truck to the store, helpful contingency assistance and help, and back on the road! He went over and beyond in helping this family - thank you Josh!
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August 2023 by Kay Neal
Incredible service! Thank you so much! We had a blowout on our RV and they fixed it in no time and we were back on the road for the weekend!!!
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July 2023 by Thomas Landi
This place is incredible! I was in a really tight situation with a punctured fuel tank and this shop saved me. All other shops I could get ahold of were quoting 1-2 months out and they did it in less than a week!! Between ordering the new parts, the car being towed, and helping me work with my insurance, this place is the local shop we need! Thank you!!
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July 2023 by Jeremiah Kested
This is the place you want to go for any tire needs. The owner I met for the 1st time and he has 39 years in the tire business and in his 60s he still goes into the shop to help people. All of the staff are friendly and workers seemed happy. They took care of my tire problem that I needed fixed in order to head out on a trip the next day. I was in and out within 40 minutes. I wish this place was closer to where I live in Texas.
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June 2023 by Zara ..
These guys are the best! I cannot praise them enough for not just their wonderful business but their kindness and generosity. My car broke down in the middle of no where with my little kids in the backseat on a really hot day this past week. We waited hours and hours for another company's tow truck to come tow us to the closest mechanics- which happened to be Down Valley- but we started to lose hope that they were coming since we still couldn't get ahold of the driver. I was starting to worry we might not be able to get our car to the mechanics in time to be evaluated and for us to get out of the heat. That's when I decided to reach out to Down Valley for help and they saved the day! After speaking to the owner, he had a tow truck sent to get us within 15 minutes. His entire staff was welcoming, understanding, helpful, efficient, informative, professional, and timely. This place went above and beyond to help me and my family get back on the road so we could go home. Thank you! To the owner, his son, the ladies in the front, the mechanics, and even the kind man named Sean (who was waiting for his own car repair) that offered his home to us to cool off and get out of the heat- thank you for being so kind and wonderful to me and my family. This business has wonderful customer service and excellent car repair.
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March 2023 by Mania Cruz
WORST EXPERIENCE awful customer service plus alejandra the front desk girl was supposed to order my tires for the appointment next day but she completely forgot so i drove from vail to avon for absolutely no reason , after the fact they refused to give a discount for that being there fault not only but everyone there was completely rude and unprofessional do not recommend coming here . to end it all it’s extremely overpriced they were already doing service but wanted to charge 100 extra to install a battery a completely rip off ! do better get better employees if as a new business you want to build clients
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March 2023 by Anthony Martinez
The team helped me out first thing in the morning after we ran over a hook on a road-trip. Extremely honest, didn’t t try to overcharge for anything we didn’t need, and got us on our way. Thank you!
