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July 2023 by Alison Carlino
Very friendly and knowledgeable
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April 2023 by Bill Adams
A Tale of Two Shuttles….It was the best of times, it was the worst of times. Our pickup at GUC was flawless and we enjoyed a professional and courteous driver. However, on our return trip to GUC, our driver was over an hour late picking us up. The driver said, “Font worry, I’ve seen people make it in plenty of time.” We checked our bags with the airline with just two minutes to spare before the bag cutoff. Incredibly stressful experience!
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March 2023 by Glenn R.
Alpine Express was a great experience, very welcoming to Colorado. my driver Lonny was the most genuine, kind and caring person. his driving was excellent!! I felt extremely safe despite super gusty winds and icy spots on the road to Crested Butte. We just came off the most turbulent flight you can imagine so myself and all of the other passengers appreciated this more than Lonny can ever know :) He was a true pro!
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February 2023 by Jennifer Haug
Easy and Joe the driver was so friendly!!!
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February 2023 by Mays Dickey
Easy, convenient, and our driver was super friendly and helpful. Great way to get to the slopes!
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January 2023 by Tyler P.
We booked this service 2 weeks before our trip and my wife had given them all of our flight info so they knew when to pick us up and when to drop us off back at the airport. We flew into town on a Friday and we're suppose to be leaving on a Monday The pick up from the airport was just fine and the ride there no problem. The problem was that on Saturday they sent a confirmation text stating they will be picking us up on Sunday to take us to airport, expect we sent them information that our flight was on Monday!!! We have spent hours of the rest of our vacation trying to contact them to make sure they get a ride for us Monday and here we are on Monday, hours before we have to leave to catch our flight. Did i mention we have a 1yr old with us!?!? We are literally gonna be forced to check out in 2 hours with no ride and then we're gonna miss our flight!! We have proof of the correction confirmation with the ride home for monday. If you read other bad reviews you can clearly see this company is impossible to get ahold of once they collect your money. I would stay away!!! We really loved crested butte but this company is making this trip a trip from hell in a hurry!!
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January 2023 by Laura S.
Amazing service from Gunnison airport up to Mt Crested Butte! Our driver, Benjamin, was friendly, safe and shared so much knowledge along the way. Highly recommend this service!!
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January 2023 by Lindsey Meilyn
ZERO ⭐️: We were not picked up from our hotel in Crested Butte on 12/19/2022 despite having pre-paid and confirming our reservation back to Gunnison airport. Left with no other choice, as all calls went unanswered to the company’s various phone numbers, we had to solicit a ride from a local worker in his personal vehicle in order to make our flight- this man was a complete stranger to us. This is outrageous and not only have I not been issued a refund, nobody has contacted me despite leaving numerous messages and sending several emails. This inexcusable situation left two people stranded in a town without taxis or uber and nearly missing a flight- to say it was upsetting (and dangerous) is putting it mildly. I expect to be receiving a refund today given the fact that leaving a poor review appears to be the only way to contact this company.Suggestion: Find another car source when going to Crested Butte- like, rent one.
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January 2023 by David S.
Great drivers and good vehicles. Online reservation was easy for our party of 6 and charge of $38.50/person/ each way from Gunnison to Crested Butte was reasonable. Two weeks before our departure, two in our party needed to change their return date to one day earlier. Couldn't update the reservation online, so had to call in and it was awful, it literally took hours to speak to someone in order to merely change the date. When we changed the return date by one day for two people in our party, Alpine Express now wanted to charge all 6 of us $52/person each way for both trips. I asked to speak with a supervisor or manager and was told they would call me back. It's been 3 weeks, no call back but they went ahead and charged our card at the higher rate for 6 people. Unacceptable.
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December 2022 by Jay M.
First class. I highly recommend. Drivers were courteous, on time, and informative. Good vehicle.
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December 2022 by Mason Maiwat
Canceled our bus without telling anyone. It's the only way to Denver, and they told me that had no plan to send anyone else. All 15 people at the stop just went home. No other option in the middle of nowhere.
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December 2022 by David Rosenlieb
Driver never showed up. Been trying to get a refund for over a week. Don’t trust these con artists.
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December 2022 by Rebecca Van Treeck
My mother and I used this shuttle service on August 1, 2022 to get a ride from a Gunnison address to the Gunnison airport. I stated clearly when setting up the ride via phone call that I was going to use cash for payment. The customer service person said she needed my credit card on file in case of a cancellation, so I complied. After we were dropped off at the airport, I thanked the driver (Allan) and gave him the cash payment. Allan said “thank you kindly”. On August the 10th, my credit was charged again. I immediately contacted the customer service and the refund department of Telluride Express (CO West) for help and a credit. I also emailed my complaint. As of today (9 11 22), I have not been issued a refund. I was also told that “the driver did not receive any cash payment”. This is totally false and completely dishonest behavior on the part of Telluride Express’ driver, Allan. The charge is currently under dispute and my credit card company is working on recovering the double charge. I would NOT recommend this company for shuttle service–they have a very poor procedure for tracking cash payments and obviously have untrustworthy drivers.UPDATE AS of 9 16 2022 I have received a refund on my credit card for the double charge. I thank my credit card company for working on my behalf and also Alpine/Telluride Express for the refund--thank you for making this right! I greatly appreciate it.
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January 2022 by Brett A.
Our driver was extremely helpful and friendly. She gave us lots of helpful information and even dropped us at a grocery store while she delivered other passengers. Then she picked us up and delivered us to our destination.
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December 2021 by David R.
Driver never showed up after waiting 45 minutes. Had left a message with them but never had a call back. Over a week later and still no response. If I could leave a zero star review, I would.
