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August 2024 by Michelle Martinez
Love the service here! I've been a customer for years and the experience here is always pleasant, easy, and welcoming. Keep up the great work!
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August 2024 by Caren T
I love that you have entertainment areas while you wait for your car to be serviced. They have several areas such as a cinema, games, library, snack bar, access to computers with Internet, outdoor room and mini golf. The employees are very friendly.
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August 2024 by Deanna Lytle
Sean Beatty, Sales Consultant, was great to work with! He is a professional throughout the purchase and beyond!
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August 2024 by María Karla Samper Guerrero
Thanks to the boy named Carlos I had a very pleasant experience, the boy is super professional, attentive and kind. Thank you very much Carlos for your professionalism, I know you will go very far. I highly recommend this place. Their cars are well maintained and they provide you with all the information you need.
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August 2024 by Roxy Aguirre
Very disappointed on the service I received, I usually got great service in my past visits and made me feel very valued now it was pretty bad.
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August 2024 by brent haff
Loved the visit
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August 2024 by Crystal Overstreet
Stephan was awesome! Blue was fabulous!! The facility is gorgeous and the amenities at the dealership were wonderful it made The car buying experience extra pleasant.
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August 2024 by Mary McKinney
Buying a used car from Lexus of Greenwood Village was by far the worst experience I have ever had. BEWARE - They will sell you a lemon and they don’t even care and lemon laws in Colorado are horrible, so you have no leg to stand on! DO NOT, I repeat, DO NOT buy a used car from Lexus of Greenwood Village!
I bought a used 2013 Toyota Venza in Jan 2024 with cash after my car was totaled in an accident. Fast forward to end of July 2024, and that Venza now sits in the dealership’s parking lot with a seized engine.
The car broke down on my way to the Toyota dealership to get my 1st oil change since purchasing the car. I had it towed to the Toyota dealership, and they informed me that the car had NO oil, and the engine was now seized. I never had oil leaks, there were no warnings from the car itself that there was a problem - the only indication that the car was burning oil was from the Toyota dealership who said the dipstick had marks on it and there were stickers on the engine meaning somebody was watching the oil consumption at some point.
I contacted Lexus of Greenwood Village, had the car towed to them since they just sold me the car 6 months ago, they were the LAST ones to give it an oil change, the LAST ones to touch the engine and I have been trying to give them the benefit of the doubt that they will help me out. After all, when I went to look at the car, they raved about how good of condition this car was in and even went as far as to state that it was in "excellent" condition hence the reason I bought it. They never disclosed through their 5-point, prestige, meticulous inspection that there were marks on the dipstick or stickers on the engine.
After towing it there and doing an inspection, Lexus said they couldn't find any problem with the car concerning the oil and they were baffled, still unable to tell me what happened. Now, Lexus is claiming that there are no marks on the dipstick (why would Toyota lie to me?! They have nothing to lose) but did admit there were stickers on the engine.
I spoke with the sales manager, Scott, who made it very clear that my financial hardships are not his problem (his words) but he would see what he could do. He also wanted to play the “devil’s advocate” (his words, also) and try to find ways that maybe I caused this to happen. Yet, when I played devil’s advocate back regarding the dipstick scandalously being replaced, he took offense to it – go figure.
I heard nothing for days. Left a voicemail for the GM of the dealership, Bill Lamphere, and never received a call back. Instead, Scott calls me back at which point he left me a voicemail. I returned his call and then called several more times to no avail. Then I get an email and the best they can do is put a new (refurbished) engine in the car for $7,446.15 with a 90-day warranty or $8,234.44 with 12,000-mile warranty. I already paid $14,000.00 (total) for the vehicle – making this Venza EXPENSIVE. I could have had a way nicer car for that not to mention, I don’t just have that type of money laying around to fix this POS. These are their final offers and their only offers. I am a single mother to a 7-year-old who relies on me to take her to school, pick her up and work to pay the bills, etc. and now I have no way of doing these things. Oh, but don’t expect Lexus of Greenwood Village to care about any of that. Again, my problems are not theirs, so why should they care?
Not only do I not have a car now, and no money for a new one, but at this point I should have just thrown $14,000.00 on the ground and hoped that someone who needed it would find it because Lord knows Lexus of Greenwood Village doesn’t need it, but they sure did take it.
Congratulations on being the cruelest, most unempathetic company I’ve ever had the privilege of dealing with.
Scott and Bill – you should be ashamed, and you should do better.
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August 2024 by MsDeedee1954
The only negative is that we are still waiting for our 2nd FOB. We purchased our 2024 Lexus RX350 on February 14, 2024 and today is August 22, 2024. First we were told we would receive the 2nd FOB in April, then we were told "any time now" early May. Promises shouldn't be made that cannot be kept.
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August 2024 by Angela Smith
I recently visited Lexus of Greenwood Village and was quite disappointed with my experience. From the moment I walked in, I felt that the customer service was lacking. The staff seemed uninterested and inattentive, making me feel like my presence was an inconvenience rather than a valued customer.
The salesperson I dealt with was not very knowledgeable about the vehicles and couldn't answer many of my questions. Additionally, the process felt rushed, and I didn't feel like I was given the time or attention needed to make an informed decision.
To make matters worse, the vehicle I was interested in was not in the condition I expected. It had visible scratches and a less-than-clean interior, which was surprising for a dealership of this caliber.
Overall, my experience at Lexus of Greenwood Village was far from satisfactory. I hope they can improve their customer service and vehicle quality to meet the expectations associated with the Lexus brand.
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August 2024 by Michele Horton
Great group of people! I worked with John. He was so helpful and great with communication! I love the video review of the car. Great experience with Greenwood Village Lexus.
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August 2024 by Jonathan Benson
David’s a service hero. I seriously find myself shocked at how well he communicates, coordinates, and accommodates. He squeezed me in for an inspection on a GX I bought yesterday. Saved me 3k. Also bringing it in for a timing seal (?) next week. In our world, nobody does a good job anymore. But I cannot speak more highly of David.
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August 2024 by Kade Kiselica
I’ve had a couple experiences at this dealership and none have been particularly good. When I tried to buy my GX 460, I worked with two salesmen. The first one (Adam) blew me off pretty immediately after I went and they had no GXs in stock. The second (Chris) made an attempt over the phone, but after the first GX that was available wasn’t quite what I wanted he stopped working with me. Ultimately, I bought from Park Place in Texas as they made the process a breeze remotely and offered exactly what I wanted while putting me in a new GX 460 for less than Greenwood was selling used models.
Now I’m back for the 5,000mi first service. I hoped the service experience would be more positive, but the service advisor (Ethan Curic) insisted upon not completing all the services that should have been included according to the appointment. When I asked why they won’t do an oil change despite the appointment calling for one, they just first insisted I don’t need it then that Lexus wouldn’t pay for it at 5k “unless I was in Alaska” or they could use my prepaid 10k service instead. I also asked for them to not wash my vehicle after service. When it was completed I was walked to my “freshly washed vehicle,” gee, thanks for the swirls as a bonus for my visit.
The only real perk of this place is the beautiful building and free snacks/drinks to help camouflage the incompetence.
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August 2024 by Kathleen Rufe
I had a Great experience at Lexus & love my new car!! Khaled was absolutely Amazing! He made the experience fun & was knowledgeable about the car I was interested in! I couldn't have asked for a better Sales Consultant, he feels like family! Thank you so very much!!! 20 out of 10 experience!!
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August 2024 by Erik Lindholm
Steve Sumner was great. Guided me through the whole process and was courteous and professional. Would definitely use Steve again!
