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June 2022 by Bruce
I've been watching this bank for its 5-year CD rates. As of last week middle of June 2022 their rate was at 3.4% which was phenomenal. So I figured I'd wait a few days to see what happened. Now less than a week later although there has been another fed interest rate hike, the 5-year has dropped down to 2.9%. still good but makes me Leary to do business with them because why would their interest rates be dropping as the Fed is increasing interest rates? At first upon seeing the 3.4 I said to myself wow a bank that is actually "sharing the wealth" quote un quote. But now as I see the interest rate drop I am very unlikely to do business with this Bank. It's a shame that we live in such a greedy country wjere CEOs think that they need to sop up every penny. The other side of this coin is the government (ie Corporate America) does not want people putting their money in savings accounts they want you to put it in the stock market and the banks are cooperating. Because let's face it they make money either way
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July 2019 by Britt Perkins
The customer service has been fast, easy and simple.
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January 2019 by kbb pll
I have no complaints. I have always found this bank to be excellent regarding communication via phone and email. A live person answers the phone immediately during business hours, and emails are returned very quickly. I had a money market account there for 9 years, and when their interest rates became too uncompetitive, I finally closed that account. When their CD rates recently became higher than other banks, I was happy to open a new account with them again.
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October 2018 by Dustin G.
They offer the best rates and consistently superior customer service. I don't mind a process that ensures my money won't get stolen, unlike others that have posted reviews. I think it is good that the bank wants to ensure the money is going back to the correct account. A+++
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July 2018 by Frank Danzo
All I had was a CD and every year the bank would deactivate my account because there was no activity. This would stop me from logging in. This year they threatened to send my funds to the state of Colorado as my account had not been active for three or more years. I guess the emails they sent me and the 1099's they sent me were not considered activity. Now I am told that I have to have a form signed and notarized to have access to my funds. I thought having an online account would be easier it has been very irritating and more time consuming than walking to my nearest bank. Sorry I ever opened the account.
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November 2017 by L M.
We suggest that you do not open a CD account w/ this bank. Upon the maturity of a CD here (2017), they demand that the funds be returned to its original account, at its originating bank. If this account no longer exists, you must undergo a ridiculous, time-consuming procedure to confirm that defunct account, and the account at the bank in which you wish the funds to be transferred - this requires a document exchange between these banks, and this bank. In our case, it took more than 3 days for our dispersal to be performed. This delay meant that we lost these days in a higher-interest account at another bank. We have never experienced such an outrageously laborious and EXPENSIVE procedure at any other bank, for CONTROL of our funds.The simple, EFFECTIVE and INSTANT procedures at other banks utilize telephone calls to confirm existence and ownership of accounts. This bank should be avoided for these types of accounts, unless you wish to be a victim of THEFT.
