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June 2024 by Adi Ixchel
Anum was incredibly helpful and friendly, in helping me update my information.
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June 2024 by SPS8 elevatorsoflakecounty
what kind of bank doesn’t have an ATM in the lobby for after hours
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May 2024 by Jordan Masterson
They moved the ATM inside making this location completely useless on weekends. What idiot runs this location?
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April 2024 by Visalam
I had recently relocated to the US and I had to open a new bank account. Keith Valdez helped with all the procedures and steps. Keith patiently answered all my questions around the my bank account opening.
Later, I was stuck up with issuing my card and he helped with the steps to move forward.
A big kudos to Keith.
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March 2024 by Jake
Great customer service from Brandon Willis and the whole branch. Went above and beyond to get me the information and services I needed.
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February 2024 by Rachael
What kind of bank gets rid of their atm? This is the only reason I ever go in person and they got rid of it.
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January 2024 by Robert Werking
Chase Auto was issued three separate checks from American Family Insurance for an insurance payout. Rather than timely credit our auto loan, Chase lost the checks (although one was cashed and we were issued a refund which Chase then stopped a check causing problems with our bank account). Rudest customer service representative, Annette U767166, offered no assistance. Awful experience. Run from Chase Bank - simply a large thieving corporation.
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January 2024 by Steven Schatz
Why is there no ATM at this bank? There used to be one you could access at all hours. Now there is none. Why?
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January 2024 by Michael Schnider
I had deliberately set up a meeting with the business banker. Showed up early and waited for my meeting time. Only to find out they had double booked my time slot. They canceled my meeting, with no voicemail, text, or email telling me this was happening. Thank you for wasting my time. Had they properly notified me, it wouldn't have been a big deal at all. Very poor customer service
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November 2023 by Max Edwards
I would give them zero stars if possible. Nothing applies to the professionalism of the staff or their courteousness. However whoever made the decision to move the ATM into the lobby clearly has never thought about how people use banks and how useless this specific Chase branch is now. They don’t have a drive-through ATM and some idiot decided to move the ATM into the lobby. Why? I feel bad for the greeter who has to awkwardly talk to everyone coming into use the ATM. I hope more people have told them how asinine their decision was. Without a drive through ATM, there’s nothing good to say about this branch and that won’t change until they fix this egregious error.
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November 2023 by Brenden Beckmann
Generally get good service, but i went in for a wire transfer today and Brandon Willis had a really snappy attitude, maybe he's having a bad day but no reason to be rude towards me when getting my information. The stars are for the kind lady at the front. Brandon made it an uncomfortable experience
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September 2023 by Andrew
We had our bank account compromised due to Chase not verifying info. We had $67,000 in our bank account and they said they closed out our account and that they mailed the check to us. I now call them 10 days later and they said they have not mailed the check and have no explanation. Luckily, we have money in other accounts but this is unacceptable.
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July 2023 by xCastingFirex
Awful service
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July 2023 by Lisa Welch
Are you kidding me? I just called this branch to ask some basic questions and got a cheery recording after being on hold that "all employees are assisting other customers, please call some other time, Goodbye!"...dial tone. Speaks volumes for customer service. Will look elsewhere.
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May 2023 by Richard Lefebvre
I get calls from this branch for my business, but when I go in, they can do nothing from ordering bank cards to notorizing.
