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June 2024 by Sean
Sing-song but no service.
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April 2024 by Katy Conin
Made several deposits! Love this bank and the tellers, very helpful and always friendly. Highly recommend!
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November 2023 by David Martinez
Slow and short staffed
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July 2023 by Raul Orlando Martinez
Useless in person as usual
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February 2023 by Antwan Biggums
Creepy manager wanted to shake my hand and was more concerned with my name than actually helping me
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September 2022 by Jordan Thompson
Not possible to speak with someone over the phone. It's all automated. I'll have to go out of my way to go into the branch now, which is extremely inconvenient. Don't waste your time calling.
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July 2022 by Taylor Duncan
Marlene, Ruben, Caedyn, and juniper are great.
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May 2022 by Subrat Mainali
Does not honor appointment time.Person who was supposed to assist us was Caedyn Peters.
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July 2021 by Neza Bharucha
Very limited staff on site- only one teller and long line of customers. Slow service. Still has covid hours and blames covid for less banking hours and limited staff. The irony is no one was wearing masks and masks weren't required which is fine now. But then you can't blame COVID for the poor service.
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July 2021 by Tim H
Friendly staff
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June 2021 by Neza Sarkari
Very limited staff on site- only one teller and long line of customers. Slow service. Still has covid hours and blames covid for less banking hours and limited staff. The irony is no one was wearing masks and masks weren't required which is fine now. But then you can't blame COVID for the poor service.
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June 2021 by Jonny Dean
Hope was awesome she went above and beyond to help us when we had a fraud on our acct.
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June 2021 by Jason S.
Wow!!! Worst customer service I think I might have ever experienced. I showed up at the lobby at 5:05 PM, the doors at the branch was open from 9 AM to 6 PM. I seen that there were people in the branch so I knocked on the window, A lady came to the door I believe her name was Dina, She did not have a name tag and refused to give me her name, And in a very smug voice with a very smug look said " Oh were closed" I showed her on the door that the branch didn't close until 6. She said that Someone had taken off the signs and that they close at 5. I told her that I had rushed over because I know that in the past the branch had closed at 6, But aside from that it was only 5:05 and I was not happy being turned away. After throwing the door open and going on and on she let me in to handle my business. As I was filling out my deposit slip, she actually called me crazy And I am almost positive that she mumbled that talking to me it was like talking to a dog. I have never in my 20 years in business been treated like this. I figured she might have been having a bad day or something, but by judging from previous reviews this branch has a really bad record with customer service
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February 2021 by Chase Nowotny
Came in to open account, thank you for your help.
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December 2020 by Jeff Brown
What a lousy experience. I went in with my elderly mother to have my name added to her account to help her manage money. After asking me countless marketing questions like where I work, how much money I make each year, where else I bank, my average balances I keep on those accounts, etc they tell me they can’t add me to the account because my father (who is on a nursing home) is not present.We had made an advance appointment to getthis done. The account title was clear. Not only was there no mention of this at the time we made the appt., but they also didn’t mention it when we showed up without him. They made us go through an entirely unnecessary (on many levels) process, collecting an abundance of unnecessary personal information before telling us they can’t add me to the accountWe will be moving the accounts to Keybank.
