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September 2023 by Kim S.
I rented a truck on 9/17/23 and I rented it for 2 days. I had to pick it up in Colorado Springs because they didn't have any trucks available where I wanted to pick it up which was Pueblo, Co. anyway I explained this to the gentleman where I picked the truck up and he gave me extra miles for it. That's where the trouble started when I turned the truck in at Greenwood Village they were closed so we filled out the paperwork and left it there. I called the next day and asked if there would be any more charges and the lady told me "NO" then 2 days later I got a $156.53 charge on my card! I went back and forth with someone sending my contract information and they said all they could do was refund $31! So I called them and was on the phone for an hour and a half trying to explain to them what my contract says and I was refunded only half! Oh and the people at this Greenwood Village office said I put 304 miles on the truck which I only put 200! So someone at this office is very dishonest!! I WILL NEVER RENT FROM BUDGET AGAIN THEY ARE CROOKS!!!
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August 2023 by Julee Derry
Gunner and Jamel
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July 2023 by William Kiltz
Tony is awesome
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July 2023 by FlaxedWrist McMerkin
Tony is awesome
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January 2023 by Ang3l Moon
I rented a moving truck turn it back in early and in better condition given to me and I was charged over 300 dollars with no reason as to why the charges. I tried calling over and over and left m sages they never call back or answer there phone. Please!!!! Please !!! Do not use this location they are very rude and not trustworthy. If you want to go through what I am going through then use them, but as a first time customer never ever again. This issue has become a leagal issue now.. I’m going to fight though so again spare you time money and heart ache??????. If you need further details and resolution I get just reply back to me on google!!! Wore everrrrr company!!!!!!!
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January 2023 by ANGELICA LUNA
I rented a moving truck turn it back in early and in better condition given to me and I was charged over 300 dollars with no reason as to why the charges. I tried calling over and over and left m sages they never call back or answer there phone. Please!!!! Please !!! Do not use this location they are very rude and not trustworthy. If you want to go through what I am going through then use them, but as a first time customer never ever again. This issue has become a leagal issue now.. I’m going to fight though so again spare you time money and heart ache??????. If you need further details and resolution I get just reply back to me on google!!! Wore everrrrr company!!!!!!!
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December 2022 by Rose Riot
We did business with the Fort Collins location inside Walmart. The reservation process was easy. The lady who checked out our truck was friendly and definitely went above and beyond with us as customers. And the truck road well, fit everything perfectly and was priced way better than competitors without a bunch of extra hidden fees tacked on. Definitely recommend this company. Very happy experience.
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November 2021 by Susan Adams
The website and the office hours do not coincide I ended up without my truck on moving day. If you're not open on Sunday then don't offer it on the website. I even called the day before to confirm and they did not mention they were closed on Sundays.It would have costed me $120 U-Haul is way cheaper and they were open on Sundays.It's not been a good run twice in a row won't be using budget ever again!!
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September 2021 by Susan Adams (My Father's Gifts)
The website and the office hours do not coincide I ended up without my truck on moving day. If you're not open on Sunday then don't offer it on the website. I even called the day before to confirm and they did not mention they were closed on Sundays.It would have costed me $120 U-Haul is way cheaper and they were open on Sundays.It's not been a good run twice in a row won't be using budget ever again!!
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August 2021 by Yerffej Neslo
When I had made the reservation I thought I was renting a truck rental with unlimited miles( that was the main/only reason I made the reservation) I was quoted a price at a weekly rate and when I made the reservation it said it was going to be _292.69. when I put picked up the truck they charged me $370. I figured it was a deposit. I was in a hurry to get out of town because I had a funeral to go to in Idaho. Which ended up taking longer to get through... I called the rental place and let them know I would have to extend my rental a few more days. I used the truck to make a trip to Idaho and back thinking I needed to return the truck from where I rented it from. after I returned the truck I got a notice from my bank that I had been charged an additional $1892.82. I had rented the truck think I had unlimited miles, and was expecting $292.69 plus an additional three days rental at $39.99 and I ending up getting charged a total of $2262.82. they blind sided me by not being up front with the agreement I signed when I rented the truck. Don't rent from that crooks.
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April 2021 by Mike B.
My wife and I rented a 16' budget truck to move our daughter from Phoenix to Denver to start her first job. Truck was ok - some minor maintenance issues but overall did the job. When we dropped off the truck in Denver (6899 S Emporia St, Greenwood Village, CO - Tel 303-790-8323), the manager seemed nice enough and said he didn't even need to check the truck since we'd taken out full insurance and had filled it full of gas. He wouldn't confirm it and gave us no paperwork. Couple of months later, I noticed the expected charge to my bank account for the rental followed a few lines down by another charge for just under $50, also from "Budget". When I called Budget (took forever to get someone on the phone), the lady checked and said it was for "gas". However, they apparently believed my account and reversed the charge several weeks later (probably hoping to avoid this review). In my mind, the (nice) manager is a thief, and I'll obviously not do business with them again.
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August 2020 by Ginger Baumer
This Greenwood Village, Colorado location should be revoked of their privilege to rent trucks to customers. The person behind the desk wasn't wearing a mask during this pandemic. The vehicle was filthy. The check engine light was on. The mechanic that was finally sent 8 hours later said "I only work on diesel trucks" he insisted on leaving his VERY noisy truck on so he could charge his phone/laptop. The neighborhood is a quiet suburb. The new mechanic that was sent the next day finally got us on the road. An ENTIRE day late. The time, energy, frustration, I hope no one else has the experience/nightmare of a situation as I did. Nope.com I definitely do not recommend Budget truck rental.
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June 2020 by Scott Nattrass
Love this guy. Best Budget truck place there is
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March 2020 by Jim Woodier
Rented a 1 way truck from this location, just got a notice 2 months later that I owe them $300 for graffiti removal that was on the truck when I picked it up. Do yourself a favor, don't rent from Budget!
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February 2020 by Jim W.
Rented a one way truck from Budget at the end of December, and returned it 5 days later. Two months later received a bill for $300 from budget to remove graffiti that was on the truck when I picked it up. Do yourself a favor, don't use Budget! **Update** - Responded to Budgets outsourced claims provider Sedgewick and explained the situation, their response was to send the bill to collections with no warning. I can't stress enough to not get involved with Budget, terrible terrible customer service.
