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November 2023 by Brenda Lawrence
Had a 7a.m. reservation. The person working rolled in at 7:30a.m. with his hair and clothes like he just rolled out of bed. Gave me keys to a car and sent me out to hunt for it and I couldn't find it after 10 minutes of searching. Went back in and was given another car. I was 30-minutes late for a meeting because of their lack of service. I returned at 4p.m. to return the car and nobody was attending the counter so I put the keys in the drop box. The next day the website showed the rental as still active. I called and spoke to the owner Kevin who said he would get the car checked in. Six days later the rental is still open and I cannot get my receipt for my expense report. I called the location yesterday and nobody answered so I was transferred to corporate customer service and spent an hour on the phone trying to get this resolved. This morning rental still open..... NEVER EVER AGAIN will I rent from this location. I had a reservation to pick up today and cancelled and booked with Enterprise.
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October 2023 by Ernie Barcenas
Staff was very unprofessional and hated his job. Budget and Avis is inside the Sharaton Hotel, they need better signage.The Equinox we received was very dirty from the outside and inside.Not at budget standards!
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January 2023 by robert balli
Got charged twice for excessive dirt and sand, $450 each time. No email or text was sent. I travel for work and got a letter in the mail. No picture or nothing. Will never rent from Budget again.
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December 2022 by ben howarth
I was in a real pickle when my phone was dying and the USB port in my rental from the airport location wasn't working. Swung by this center and Alfredo hooked me up. Let me charge my phone while I waited and then got me into an upgrade vehicle at no cost with working USB AND wireless charging dock. He's the real MVP
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October 2022 by Michael McGehee
Rented a car here for 3 days, picked up and dropped off from this location. After returning the car, a $750 charge was added to the bill for a 'one way fee'. The bill indicated that I dropped the car off in New Jersey, some 1,700 miles away, despite me only adding 200 miles to the odometer.Maybe an honest mistake but it's still not been rectified and Budget is not making it easy, asking me for a Boarding Pass? this isn't even an airport!
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August 2022 by Samuel Garcia
Alfredo resolved an issue I had, inherited from a different location where I picked up the car, hassle free. Excellent service.
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May 2022 by Chris Clark
Great service...Alfredo at the front desk was very helpful.
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March 2022 by Jarrod Gasper
This is a continued review from the Denver Intl Budget location. Needed a infant car seat and was given one for a toddler at that location. Spoke to Ashley, a supervisor in the area, and was told this location had an infant car seat. Drove to the location to swap it out and was told they didn't have an infant car seat. Person at the desk called the Highlands ranch location and said they didn't have any either. If you're going to advertise on your website that you have infant car seats, you better have them. Never going with Budget again.
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February 2022 by Lindsi B.
Kevin was such a friendly nice guy and really helped us out when we needed a rental car fast. I was having a terrible morning with a different rental car service and when I got to Avis, Kevin really turned our day around. Thank you!!
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August 2021 by Wil Lars
No line. Great staff.
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August 2021 by Jordan St. Jacques
Kevin was AMAZING! He went above and beyond to accommodate me, and literally saved the day and kept me from being stranded in Denver. Absolute professional, and I couldn’t recommend his Avis/Budget location more. Thank you so much!
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July 2021 by Ben Lombard
Great service, great people.
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January 2021 by Laura Thomas
Kevin was fantastic and so helpful. We ended up having to trade out our car, and Kevin was understanding and helped us out tremendously. He is in the Sheraton which has been closed due to Covid, but just a quick call to confirm I was in the right place and he came out to greet me. Thank you SO much Kevin!
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November 2020 by Gary Robbins
We were in the DTC area temporarily for seven months. At first we needed a car on an intermediate basis and Budget always provided what we needed when we wanted it and at a great price. When we needed to rent a car long-term, we switched over to a monthly rental, again at a great price. I've been a Budget Fastbreak member for a long time, and plan to rent from this location whenever in Denver, no matter what part of town I stay in.
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June 2020 by thomas brinerhoff
This Avis/Budget location is the best! Great customer service! Willing to help out. My car is in the shop for transmission services and this place has been helpful the entire time. Glad to be able to rent a car, safety reasons with my daughter I don't feel safe taking public transportation at this time, because of covid-19. If I could I would give them 6 out 5 stars...
