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December 2023 by Kristin Wood
I Dont always have great customer experiences at Wells Fargo and I dr we even stopping by. Today was a very nice experience. Shawntel was the best to work with she was Very knowledgeable and helpful. Thank you.
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August 2023 by Heidi
The star rating is more for Wells Fargo as a corporation, not this particular location. Four stars for this location -- friendly and efficient customer service. Likely, many are newer employees and don't know what this branch was like at its peak. Every office was full, there was an air of excitement, hustle and bustle, coffee and suckers for customers, lots of smiles. Now it's like a ghost town - no one in the offices, vast and empty, parking lot and drive through lanes have pot holes and need repairs. Pretty sad.I used to do all of my banking with Wells Fargo. After their corporate debacles and illegal activities, I moved my savings and investments to other places, keeping only a small checking account & credit card because it offers free cell phone insurance.Nowadays, customers are charged for everything that used to be complementary - need temporary checks? $3. Order 100 checks online? $46 for shipping. Notary? Make an appointment. Bring in coins? Make an appointment. Interest rate? One of the lowest around.Their bigwig execs screwed up royally (***BILLIONS*** of dollars) and the customers are now paying for it. If you've stuck by them, leave ... you'll find MANY better options!!
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June 2023 by Arthur McLeran
I don't understand all the low reviews. I moved here five years ago. Dakota was the first person I met in this branch. She could not have been more helpful. Since the I have been inside and through the drive thru. Always a pleasant experience.
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June 2023 by Ashley Wall
Worst branch I've been to. No one can ever answer questions about anything, and they never even offer to get someone who does know!
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April 2023 by CASEY Zwart
Horrible! No one ever is working, and the line is always really long. 4-5 people in line will take 50-60 minutes.
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January 2023 by princess Reet
Very disrespectful. They just ignore you.
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December 2022 by Sarah Dickerson
Everyone is always nice at this location as to why I’m giving a three star; however, it takes forever for me to do anything at this WF branch.
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May 2022 by John Warden
I dont believe I've ever had a positive experience at this branch beyond their ATM. They've stopped doing coin exchange, hardly ever have there drive through tellers available. You can't get them to answer the phone, and since they don't have an answering machine you can't even get a human to talk to. My last few jobs have always had me starting before they open and not off till right when they close. I would have to take leave just to get there since they don't have weekend hours of operation. I highly recommend another branch if you use Wells Fargo.
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May 2022 by Drew Overcash
Worst bank to bank with never go with this bank they never answer the phone and take forever to make changes to your account also there is to many hidden fees that they don’t tell you
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December 2021 by Lyle Railsback
Poor service escort me out after 33 years not impressed
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October 2020 by esther dennis
Absolutely the works Bank in regards to customer service
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September 2020 by Stasia L
Terrible customer service. They would rather have 2 people guarding the front door than helping their customers. Highly recommend using first national bank or honestly any other bank.
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June 2020 by Leisha Richter
The absolute slowest but friendly customer service. Going through the drive through should take a few minutes not 25.
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May 2020 by Sarah Birt
Terrible service where staff contradicts each other. More training needed so people are on the same page. Told to me to go Wells Fargo in Loveland and "maybe" they could help me. Will be closing my Wells Fargo account.
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April 2020 by Carolyn Wagner
I am shocked to hear that amidst of a pandemic Wells Fargo can not put one teller on the widow for the drive through. Instead they insist that we come inside and stand in line with 10 other peole for hours
