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December 2023 by Kerrie I.
Hung up on, kept on hold for long periods of time and get hung up on again. Told different things by different people. Quoted time so I could get meds before work, no meds before work, cool.
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November 2023 by Stephen Luttmann
Never managed to make auto refill work. Decided to stop honoring GoodRx prices, and god forbid they should risk encroaching on their lunch hour to figure out why.
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November 2023 by Josh Walter
Worst pharmacy every and the operations manager for the pharmacy is so rude and doesn’t know the laws for controlled substances. Was told October 30 I could pick up my prescription the next day and was told they’re out of stock and to transfer it to another location but since it’s a controlled substance it CANT BE TRANSFERRED which she didn’t tell me another location had to tell me that.
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November 2023 by Josh W.
Worst pharmacy every and the operations manager for the pharmacy is so rude and doesn't know the laws for controlled substances. Was told October 30 I could pick up my prescription the next day and was told they're out of stock and to transfer it to another location but since it's a controlled substance it CANT BE TRANSFERRED which she didn't tell me another location had to tell me that.
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September 2023 by Felina Romero
Horrible customer service window lady was rude slammed the phone down because she was frustrated lied when she got back on the phone like really went inside and let the staff know and they basically patted her on the back for the rudest of the day will not go to this place ever again I’ll stick with Walgreens in Evans
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September 2023 by Lisa Baeza
Negative stars!! Walgreens is going down hill, I have already gone twice today and my stuff still isn’t ready even though the guy said it would be. Then they sent my meds to a “fulfillment station” which takes longer!! ??♀️??♀️
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June 2023 by Liz Webb
Very kind and helpful pharmacy staff!! The automated system has recently been incorrectly notifying patients that their prescriptions have been filled when they haven’t. Obviously this is through no fault of the staff and I am always prepared to wait a day or two extra for them to fill it. They almost always fill it within the same day and are helpful when it comes to using GoodRX coupons.This location is often understaffed but I never feel like an inconvenience for asking questions or checking in on time sensitive prescriptions. Thank you for your hard work, I truly appreciate it!
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June 2023 by Stefanie Hande
Walgreens will just cancel prescriptions, leaving you without them for days, move them to a different store and not even tell you, and they don't call your doctor for refills. My doctor is confused every month when I have to call and request a refill for something. Every single month, there is an issue with prescriptions, and they don't care. They are absolute liars about when your prescription will be filled.
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June 2023 by suzy stens
Pharmacy was closed within the hours they were posted to be open. Now I get to spend my weekend ill and without my meds.
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April 2023 by Brian Slaymaker
Don't shop here if you exchanged a product you bought there already because you bought the wrong hand or say something like that and then go try and return it because the products sucks they won't give you your money back because it's return slip last time I ever shop at this store
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March 2023 by Deb M
The pharmacy staff needs to be trained in customer service. They aren't friendly, don't smile, and sad to say, act like you are bothering them, especially the pharmacy techs. They come across as too busy to address ANY concerns you might have. The other employees in the store are always nice and courteous.
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February 2023 by Kathleen “Katie” Pinson
My daughter went to pick up a prescription here and was given Walgreens OTC generic brand of a med instead. When I went to return it the associate refused even though it was a cash purchase and there mistake Just because I didn't have my ID when I knew my driver's license number was willing to give her all the information from my driver's license and she was very rude I will never go back to Walgreens ever again or get my prescriptions filled here they're idiots
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January 2023 by Candy Montejano
Let me get this straight. My Dr only treats me, sends in script but the pharmacist tells me what and when I can have medications even if it's narcotic or not. ?? This pharmacy has always been a problem from refills to Having staff. Pharmacist starts filling, then there's not enough on stock to oh I'm the Managing PHARMACIST. So what do the other Pharmacist have a sayy of? Yep I'm on vicodine 7.5 and it's nit my fault chiropractor Dr's don't know what they are really doing when they write a script for it. So now the Pt has to suffer cause we have Pharmacist who want to tell what my Dr should be giving me. I guess you should be telling and writing my scripts since you know what all I've been through. This pharmacy has always been a joke. The reason I moved to location on 16th and 23rd Ave. They are so much helpful. I suggest don't use 11th and 16th. This is the reason they are now taking Kroger patients. DONT DO IT!! Go somewhere else people.
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December 2022 by Brhea trujillo
There is a lady by the name of dorthia. She is the rudest person I have ever came across. I've been in customer for over 25years. When I was in there I heard her call a person by a raciest name... Not cool...I've seen her yell and belittle the employees. This lady needs to be fired.
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December 2022 by Erik Bowdre
I'm a 46 year old man with stomach problems I asked to use the restroom and the pharmacist snickered and informed me there was no public restrooms. I tried to let her know I was a shopper and I instacart as well. But it just goes to show you mean people whenever they get a chance are mean and have no empathy.