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July 2024 by Trucking cause
This is by far the Best Kenworth I’ve been to . I was diagnosed and fixed swiftly . Alex Tyler is the best ! She went the extra mile to help and i definitely appreciate her assistance as well as the mechanics . As a woman , this facility never underestimated my knowledge or tried to take advantage of me . If I ever come back to this part of the country and need service I would make it a point to bring my truck here . 5 stars is not enough !
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June 2024 by Rocky Mtn Diesel and Auto
Great group, easy to work with
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May 2024 by Baltazar Jaramillo
On april 15, 2024 I broke down on I-80 West
Near Sydney Nebraska. While waiting for the tow truck company, I did some research for repair shops. I found that MHC kenworth great reviews. So I called them up and asked if they dealt with NTP- Premium 2000. insurance. They said YES!!!
When I spoke with the representative, I was impressed. By his professionalism and knowledge all round. I had good feeling about MHC Kenworth Greeley Colorado. So I had my towed in Monday night must have been around 7pm After a small diagnostic check found out my engine was in bad shape... Because they did not have a full staff because it was after hours. They would give me a complete full diagnostic check on my truck the next day. the representative gave me a ride to a hotel. I received a call by Dave in the service department next day And said that he would be the person in charge to contact Regarding my truck, my truck is a 2018 kenworth T680. My engine had a catastrophic failure. Dave, kept me informed play-by-play which is very unusual now a days. Most shops won't even return a call or they do a disappearing act on you BUT NOT Dave. Dave kept me in the loop every day.Received calls from him everyday , which I really appreciated it made me feel good and gave me piece of mind. The first week in the shop was just dealing with the insurance company which Dave took care of. My truck was in the shop for 3 weeks only because NTP was delaying the process. Finally, I did receive a new engine. Virgil the technician got to work on it. I highly recommend if you break down. Hopefully not, near Greeley Colorado. Make sure to call Dave at MHC Kenworth. Once again.
Thank you, Dave, and your staff and God bless.
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May 2024 by Maria Rios
Excellent work, Alexandria got me in and out of the shop quickly. Highly recommend this shop!
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March 2024 by Lad
Came into Kenworth with a check engine light, the shop got me back on the road quickly.
I wanted to say thank you to the service team and Alexandria for taking extra time out of her day to help me with warranty issues. I will be coming back to this location for all my major repairs.
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March 2024 by Robert Toon
Great Service Department. I've been having an issue for a month, been in another shop three times with no success. These guys took the time to properly diagnose and fix the issue. Price was fair and truck with nearly a Million miles is running like new.
Thank you very much.
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March 2024 by luis “ClaSSia BrOTHerS” velazquez
Great customer service!! Had to bring my new Peterbuilt to Kenworth !! Finally got done right!
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March 2024 by Kevin Savers
Flew in from Illinois to to pick up a older semi drove it straight back to Illinois did not have a single problem very nice truck and thanks for the hat my son loves it
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March 2024 by ILLY
I'll let you judge by yourself about my story:
I had problems with my SCR DEF SYSTEM, and my truck was almost 100% de-rate with no power, but I knew that it was needed only to change the def filter.
RESULTS: They hook up the computer for 5 hours, didn't change the filter, didn't check the def line, didn't fix the SCR fault, DIDN'T DO NOTHING, AND MAKE ME PAY 1,700$$$!!!!! (FOR NO JOB DONE!)
I'M SUPER UPSET WITH KENWORTH, BECAUSE IT DOESN'T CARE IF HIS CUSTOMER GOES BANKRUPT!
And guess what: after 300 miles....The same fault dashboard light it came out again!!!!!!
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March 2024 by Armando Romero
Raise service friendly people.
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January 2024 by LaShawn Fields
MHC is great ? Alexandria was excellent customer service ? ? and staff of ? truck services was fast and efficient I would highly recommend and appreciate the help to get us back on the road ??
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January 2024 by Brian Fraser
When here to get some parts .
Very nice clean facility but stood at counter for 10 min before somebody asked if I needed help. They could of just give me a few and I'll be right with you.
But once I was helped the parts employee was helpful Bd freindly
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December 2023 by Steve Jackson
come here instead of Denver even if you are in Denver it's worth the drive.
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November 2023 by Daria
If they sense you are desperate to get your truck fixed, they will charge you as much as possible. My truck was diagnosed for two hours (i saw that from the balcony) and they charged me for 4 hours instead.
There was an easy (and free) fix which they charged me 8k
Scam.be careful
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October 2023 by Ian Tooke
Got totally screwed by service department, will never step foot in this store again.
