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“I was charged about 200$ for the internet box because it was needing to be returned. I was informed when i canceled my account that I would be getting mailed a return slip -- never received it. When the charge appeared and I reached out to the chat center they had assured me as long as I returned the box I would be getting the refund. I returned the box and waited 4/5 days for the refund to be in my account. Unfortunately for me, it wasnt in my account, so i reached out to the message chat center again. They informed me it was credited to my account and I just needed to go to the store to get the refund.
When I went into the store I was helped out by Gilly, he was absolutely amazing!! He was upfront and honest about the situation and communicated with me thoroughly throughout this process. At first it was looking like that wasnt going to be possible, however he made it happen!! The five stars is directly for Gilly! He made this process go a lot smoother”
“Great experience. An employee named Brett helped us out, answered all our incessant questions about our account with patience when it was obvious that we were trying to close the account and get with another provider. Extremely professional, thanks man.”
“I was ready to throw mu phone out the window & Dante was truly a mobile expert, took good care of a 71 yo. And helping this camper. Thank you tmobile for hiring wonderful, helpful friendly knowledgeable people.”
“The people who work at this store are amazing. They are incredibly helpful and patient. Mikayla was so kind to me this afternoon when I needed to get my phone replaced. She explained everything in detail and answered all of my questions. It felt like she had my best interests in mind while she was assisting me.”
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“5-star customer service. Torin was incredibly knowledgeable, patient and helpful when I had to stop in for questions to help with my dad's account while he was traveling out of the country. He helped me handle the situation with expertise and professionalism. Thank you, Torin!”