-
June 2024 by Todd L
To say my experience with this GameStop was exhausting is an understatement. The one employee there looked overwhelmed and incapable of handling the customers in the store. The manager arrived in time to make some snippy remake to them and then take off for a meeting. Oh and I loved how the systems to check my device I was trading in had to be restarted or the fact the employee couldn’t understand how to swipe up from the bottom to get passed the lock screen. I can handle subpar customer service but what really frosted my cupcakes was when I got home. I opted for in store credit with the hopes of being able to spend some of it on PlayStation store currency. However the policy changed and I could no longer use in store credit towards those purchases. I understand policy changes but GameStop never informed its customers to this and it wasn’t mentioned when I made my choice for payment. The trade in process is terrible already but withholding information that actively shapes a customers choice is on a whole other level.
-
April 2024 by Kyree B
Went in the store just wanting to buy GTA but then JETT the black haired lady tried upselling me on extra things i did not need at all… like accessories and meaningless merchandise that they are trying to get out the door , did not feel that welcome at this location
-
March 2024 by mario rosas
Employees are not very helpful, they never answer there phone for any questions. I bought an Xbox X I wanted to look at the box before I bought it they told me not tell I bought it first, when I purchased the Xbox It had a big Dent on the side. I had no choice but to take it home and now it has problems. Luckily I bought a year warrant. This is why businesses like them will go under everyone will end up buying stuff online.
-
March 2024 by Roshauna Mendez
I was talked into paying for warranty on a controller and was told I could bring back the controller for a different color if I wanted to because they didn’t have the color I wanted. No biggie, I typically don’t buy controller warranty because why not just get a new controller? Well she made it sound nice that I’m paying extra to be able to trade in my controller for a pink one at another location or even her location before the date she wrote on my receipt. I went back and mind you I took good care of the blue controller and was told I am trying to abuse the system by doing this… -what I was told to do when I was talked into buying the warranty. It was the same girl and she read her own name on the receipt but had the nerve to tell me that it wasn’t her that told me to do this. If it’s abuse then fine but don’t use it as a tactic to push sales on the warranty when all I really paid for, per her, was a used replacement. I’d rather not buy worthless warranty and buy a new controller for just a few bucks more than what I paid extra for that warranty. I didn’t know it was abuse given the way it was sold to me… and to be told that in front of other customers was also embarrassing given I was only doing what she told me to.
-
March 2024 by Gordo G (Gordo418)
There is a very rude lady that works there and refuses to allow patrons to fix their controller's with out selling them to game stop. They need to replace her and get back to helping the gaming community that keeps them afloat. Stop by and see for yourself, take a controller..
-
March 2024 by Michael Chenore
This review is probably more for the corporation itself, but this store didn't help matters. I bought a brand new Xbox series S on 2/18/2024. I took it home, unboxed it, and set it up. Immediately the system started to have issues, and after 24 hours, the issues did not resolve themselves. I put the system and all accessories back into the box, and called this location (from where I purchased the unit) to ask if I could return a defective unit without the warranty. I realize that is a mistake, but they wanted $50 for a warranty on a system that cost $300, spending 1/6 the price of the unit on a warranty that only lasted a few years at best seemed ridiculous so I didn't go through with it. When I called, the representative that answered said they should be able to take back a defective unit, especially since it had been only a day, and that they have a soft 7 day policy on most purchases. I drove out there, brought it in, and waited in line. The woman who was working the counter was not the representative I spoke to on the phone, I believe she may have been a manager. Whilst waiting in line, she made sure to comment to every customer that she was frustrated, had a frustrating day, etc. letting us all know she wasn't in a good mood. I get that, but leave it at the door, and especially don't outwardly vocalize that to patrons. In any case, when it was my turn to be helped, I told her my issue, mentioned the previous phone call, and asked to swap the system out. Not even a return, just a swap. She told me no, I didn't buy the warranty. I told her they sold me a defective unit, it should be on them to replace it. She disagreed, and refused to budge. I finally took my broken system and left. Only after this conversation did I take it up with Microsoft, who said they could fix it under their warranty, although it would take a few weeks. The timeframe was annoying, but what can you do. This employee didn't tell me Microsoft could fix it, and all the while refused to help on the issue, knowing they had sold a disabled unit that was, at the time, an hour or two over 24 hours since purchase. It is insane that a company won't take fault for selling a defective unit unless you agree to a spendy warranty. Without it, I may as well have come in with a box of rocks. Terrible customer service from this manager/employee, terrible return policy, terrible company. Had it not been for nostalgic gamers that bought stock, their business would have
collapsed during COVID. Yet they don't care about their faulty business model nor their outward disdain for customers. Buy your systems/games/accessories elsewhere, preferably online, where you can get refunds or swaps without the hassle of a contemptible employee to show them what their outdated business is really like in the digital age.
-
January 2024 by MIRIAM CRISTINA BARRAZA ARREDONDO
Very good products
-
January 2024 by Alice Lopez
They are pretty friendly , polite, and respectful. As soon as you walk in the door, they greet you with a smile and ready to help you out. ??
-
September 2023 by Robert Navarro
Watch out for Chris because he was very rude and I made sure to call corporate on him.
-
September 2023 by Kevin Marcial
Most employees on this store are very rude and they don't care one bit about customer service.
-
September 2023 by Ethan Young
Customer service is terrible and they employees are very rude. Not going to this location again.
-
August 2023 by Samantha K.
I always get great customer service here. If I'm looking for a specific game or am looking for something new and need a recommendation they are always willing to help out.
-
June 2023 by Leo salcido
Very knowledgeable and helpful. Thanks yall!
-
June 2023 by Ana Garza
Chris you are so awesome Thank You for all Your help.Awesome Manager.
-
June 2023 by Fidel Olmos
Super helpful and very nice
