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October 2023 by smac quinn
Great place to buy and maintain your vehicle.The staff at McDonald Toyota is welcoming and helpful, I’ll return for all of my Camry's needs. Greg Spencer got exactly what I wanted and made the sales process easy, they gave me a free loaner while my new car was customized. Greg, Sinjhen (Gin) Campbell, and others made me comfortable buying a car because of their friendly demeanor, professionalism, and knowledge.Todd and the parts team with Miguel and everyone in service were friendly and helpful when coordinating the tint, wheels, & tires. My window tint is perfect, the pro-installer will personalize your darkness levels. My experience with McDonald Toyota has been outstanding and I highly recommend them following my decades of involvement with several other local dealerships.‘Oh What A Feeling’
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October 2023 by Emily Holtzman
We had been looking for a new car for several weeks and had visited numerous dealerships. A Toyota was the last car on our list to check out. Gin showed us a few options and really took the time to explain the benefits of each. We mentioned we were considering a different brand of car and he encouraged us to pick the car that was right for us. We felt no pressure to go with a Toyota or to even buy a car from McDonald. Ultimately, we picked the Toyota because of how easy and stress-free the process was, and we really wanted to work with Gin. We're super happy with our new car, but we're also thrilled about the best car-buying experience we've ever had.
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October 2023 by S P
When you bring your Tundra to McDonald Automotive Greeley, you can be sure that you're getting the best possible care. I work with Alem who keeps me informed of what is being done on my truck and when it will be ready. He makes sure everything is taken care of and I feel like he and the team care. The walk-around videos the techs do are fantastic as well and I feel very comfortable having them do all the work on my 3rd Gen Tundra.If you're looking for a Toyota dealership that will provide your 3rd Gen Tundra with the 5-star service it deserves, then McDonald Automotive Greeley is the place for you. With their highly trained technicians, state-of-the-art facilities, and wide range of services, they're sure to meet all of your needs.
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August 2023 by Randal Cary
When I arrived at the dealership, and Jenna introduced yourself. She made sure about the exact services I needed to have done to my vehicle. Then I explain to her how I had one service left over from the dealership in Bellingham Washington. She replied that it wasn’t a problem they put in the Vin number, and if that was the case, then they would honor that service. My vehicle only needed an oil change and tires rotated and within 45 minutes Jenna came into the waiting area and said my vehicle is ready. While I was waiting, a manager came to everyone waiting and personally asked them if they wanted a burrito that he had a handful of. I thought that was pretty nice. I followed Janet to the service area and my car was washed and ready to go very efficient dealership.Randal Cary
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August 2023 by Ali Hermetz
I've been to this dealership for service on my car a handful of times, and have noticed a pattern of mistakes, lack of attention to detail and failure to provide quality service. The final straw for me is that at my last service appointment in July, I requested help putting my front license plate on my car, and was told that they would order the mount and then call me when it was ready so I could have it placed on my car. I called today to check in on the status of that part, and was transferred to two different people and then a voicemail box, with no conclusive answer as to whether or not the part was in. Looking at the other reviews, I see I'm not the only person who has had this experience. Needless to say, I do not recommend bringing your Toyota for service here.
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August 2023 by Adam Welles
Doc fee was high ($799) but was able to obtain a deserable car at MSRP with no other mandatory dealer add-ons. Purchasing was quick and easy. Prepared paperwork before I arrived to value my time. Little bit of unneeded pressure to purchase prior to end of month, but not a big deal.
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August 2023 by Andrea Huff
Bought our first Toyota from another dealership but decided to bring our car here for service as it was closer to our location. Our first round of service went smoothly and it seemed like a reputable dealership. As we continued to return for routine services the quality of service from the service department to the front desk seemed to drop off dramatically. I requested an issue be checked at my 20k service and was told a part needed to be ordered and I would be contacted. Well over 8 months later, I brought my car back here for my next service and when I asked what was going on with the part, I was told they had no record of it ever being ordered. Even the service manager had no idea what was going on because no notes were written down. I was also frequently told that I needed an alignment after getting it done the last time I took my car for service. I took it to a no Toyota mechanic and was told my car was fine and was given proof of such. Felt as though I was being upsold or they were attempting to sell me unnecessary service. I also asked that they check a noise that could only be produced at higher speeds (45+) and was told they did not hear it, yet I have no confidence that they even checked. My impression is this dealership is very poorly managed and not equipped to handle basic customer service. We won't be returning and hope to warn others so they don't meet the same fate we did.
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August 2023 by Samuel Landers
Buying process was fantastic. Very well could have gotten 5 stars if they completed the paperwork in a timely manner. I am now driving my car illegally because McDonald Toyota didn’t send the paperwork in time for me to get my car registered and licensed within the legal window. DO NOT shop here if you have any desire to follow the law.
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August 2023 by Travis M
Entire staff was welcoming, informative, and provided excellent service during my visit. They advised me on some potential mechanical issues and left me with options to keep my vehicle running properly and my family and myself safe. Very professional group of people and I am assured of a job well done with every appointment. Thank you.
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August 2023 by David Crews
I have had several really good experiences with the service department on my used 4-Runner. On more than one occasion the service department went above and beyond to fix my vehicle at no charge to me and did it with a high level of customer service. I'm willing to pay the higher price because I know that I will be taken care of.
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July 2023 by David Mancuso
One of the worst service experiences I’ve ever had. They will lie and scam trying to get $ from you, then do an incomplete job!! The nerve of these folks is incredible!There is a reason their service department will be able to get you in quickly…. Take your vehicle to a trustworthy local mechanic. Will never use this place again and would recommend others find someplace else as well.
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July 2023 by Chris Morgan
Had an appointment for 11:30 for service on my vehicle. Show up @ 11:20 and was told it will be a two hour wait, for basically a tire rotation. Asked why they weren’t honoring the appointment and was told they are… if the appointment was honored I would be in @ 11:30 and out by noon. Service tech said there were a bunch of people already waiting…. But I had an appointment… they could have at least communicated they were running behind, before having a me drive in. This place has been trash since they were bought out.
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July 2023 by Kristi Warner
Please be careful taking your vehicle here for service! I've only taken my truck here since I got it. Just took it to somewhere else to get the first oil change outside of the dealer. I was left with no oil cap, no dipstick and no windshield washer fluid cap. Now I have to wait for a manager to call me back. But in the meantime I'm dealing with having to pay for their screw up so I don't do any damage to the vehicle. I hope their screw up didn't already cause damage!!!
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July 2023 by rachael rinnaldi
Bought a car from this place about 4 months ago and the car had issues from the very second I drove it off the lot. These people are impossible to get ahold of for assistance. My car is now in the shop needing 2800 dollars worth of repairs. They do a great job detailing and making the car look good but not quality cars.
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June 2023 by Rylie
Bought my first car here and all the staff is amazing! Especially Erin! She was so patient and amazing through out this whole process! McDonald is lucky to have her as an employee. She went above and beyond and stayed late so I could get the title for my other car! Definitely recommend McDonald Toyota Greeley! Travis was amazing as well great sense of humor and amazing customer service! So glad I bought my car here!
