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April 2024 by Liz O.
Maintenance from the owners manual for 60k. They clearly did more than required. Unfortunately, I only stopped them at their recommendations at new spark plugs and battery. The new spark plugs can go to 120K.
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March 2024 by Bob K.
We've had the car for almost 2 years now. The service department is absolutely terrible at Western Slope Ford. You can never "talk" to anyone, and texts go unanswered. We just paid $63 to another auto shop to secure numerous bolts that the dealership didn't do correctly when making a repair to the vehicle. The loose bolts resulted in a thumping noise all the way from Denver to Grand Junction and the stripping of threads on one of the bolts. The service center couldn't get us in until April!!!! So we had to take the car elsewhere. Last fall a simple battery replacement couldn't be done, resulting in a second trip to the shop and then a tow, when they didn't properly reclamp a piece after finally replacing the battery. We've asked for an oil change only to have them forget to do it! It's been a very frustrating two years and we're finally done taking it to Western Slope, we'll go to the independent shop we've found that has done great work on our other cars, and figured out the noise issue without making us wait over a month. If you buy a Ford, don't expect any "service" from Western Slope Ford
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December 2023 by Mark M.
worst technicians and service writers in the area. I had an issue with my 2021 ford bronco sport not starting, seemed to be a battery issue. Got jump started and was driving to the ford dealer amd when we stopped at a light the stupid vehicle system to supposidly save fuel stopped the engine and it died again. Finally got to the dealership on friday afternoon and explained to them that it was a battery issue. I have 40 years experience in the automotive parts industry so know a lot about batteries and this industry. Dealership on monday said they could not repeat the problem. Well 1 and a half months later it would not start in my garage.so jumped myself turned off the stupid system to save fuel and drove to the dealership.Had a long talk with the 21 year old female service technicial about what i know and how lazy their technicians are that they did not do the required tests to see what the problem was! If they would have done the proper tests they would have fixed the problem then, but no i get more problems again. To make it worse i asked to have the oil changed and the tires rotated, and that did not happen. Will not use their service department again or buy another ford vehicle again!!!!!
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November 2023 by Hilton M.
Took my truck in twice the original appointment was for full service and replace gas cap clear sensor as it had a vapor leak sensor (check engine light on). Went back for second an appointment to have the gas cap put on and check engine light cleared. Went in to pick up truck and was told I had a vapor leak somewhere they did not locate. I asked maybe it was the gas cap you replaced did you clear the sensor after installing new gas cap. Nope did not check that you will need to make an appointment. No no I won't because I won't be back. I used to love ford service but my how things have changed. Didn't mind van paying a little more for good service now you pay more for poor service. What a shame.
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June 2023 by Chris R.
Took vehicle into Wester Slope Ford on 6/24 for a steering vibration. Was told the front tires were cupping (rear tires had normal wear), tires were rotated, and an alignment was done. Truck was put on rack and service tech said he didn't see any issues. When I picked up the truck, was told the issue was fixed and that the cupping would eventually wear even on the 2 cupped tires. Was told I didn't need four new tires and tires were salvageable. Total service charge was $250+.Fast forward to today and vibration in steering wheel returned while driving. Took vehicle to different auto mechanic to get alignment checked again after driving 4 or 5 hundred miles this week. Alignment was already off. Told that lower ball joints need replaced and that tire cupping will never even out. The mechanic recommends 4 new tires. How the hell did you miss this Western Slope Ford? I will never go to you again.
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May 2023 by Pam D.
During my last visit to Western Slope Auto the service was well-below my normal service I usually get. I had requested two different services that I was promised I would be able to get it, and I was told that one of the services could not be provided. My husband followed up and went down during his workday on his his lunch break to verify the service was available and the service department stated that the service was available. It ended up being a very long day at the shop, and upon leaving my car, had a check engine light because the mechanic was working on. It failed to connect some cables after working on my car. I left the dealership, feeling very frustrated and let down. I have always had great service here, and very disappointed that the mechanic and my service manager we're not on top of things this time around. I was told I would receive a survey regarding my service, but I never received one as promised. I am hopeful, the business can regain my trust and better service will be provided in the future.
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April 2023 by Andrea C.
I've used this company many years, they are professional and work quickly. There is a pleasant waiting room with all convinces
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January 2023 by Anna K.
Brittany and the mechanics at the western slope ford service center saved my very beloved van. This van is a huge part of my life and after paying many shops to find and fix the major issue that was making it essentially undriveable (for 4 months!), the issue was still not resolved. Finally I found Western Slope and Brittany who not only truly listened to me and validated all of my concerns, but was also willing to take a stab at it in a very timely manner. She was willing to troubleshoot with me and try things out of curiosity based on a whole lotta knowledge. They finally got to the bottom of the multiple issues and my van is finally (after 4 long months!) running and reliable again! I owe Brittany and the mechanics here a huge thank you. They are professional wizards and fair with pricing - I was very pleasantly surprised being it a dealership service center. The people who listened to me and fixed my giant van all deserve a raise. Thank you thank you THANK YOU!
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January 2023 by Lonnie T.
My 2021 F350 had a hood ajar light come on. This affected the remote start as well as sending me false warnings. I took it to WSF and they told me it would not be warranted because to them it looked like someone had cut the wires that were lose from the connection. It was not cut, but must have been pinched or somehow knocked lose during service. They refused to warrant the repair. I told them it made no sense for me to find the wires and cut or pull it out, but they insisted I had something to do with it. The part is $90 and I had to order it myself to do the repair or pay them the part and labor. BS. Never use this business. They have a reputation of not treating customers fairly. I have been reminded myself.
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May 2022 by Larry B.
Toyota service has been an issue. They want to inspect your repair issue to see what parts may be required. Then they schedule you again for repair after they receive the parts. Count the repair taking two appointments and weeks apart. An oil leak took 3 visits. One to put a dye in the oil. 600 miles later return to see if and where the leak is and what gaskets they need to order, then another day to repair. A broken emergency brake also requires an inspection, order parts and then return for repairs. Note these all require appointments where you leave your vehicle at 0800 in the morning and get it back that afternoon. It is a ponderous business model. Just be aware it may take weeks to get a repair. And you may have to do it a second time as I had to do on the above oil leak. Be patient.
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April 2022 by Justin K.
UPDATE:The 'Business owner' who replied to my review did not contact me back when I emailed her as requested. It is possible I did not give her enough time and it is possible she is trying to save some face for the dealership on Yelp acting like they care. Not her fault, not a knock on her. I actually emailed to see if she is with an agency because if given the right authority she does an amazing job following up (in public) on every social media platform. I decided to trade my Tremor in.I have been working with the same salesperson for over a decade. Most recently we purchased a new F-150 and then stepped up to the 250. We have also purchased a transit. For years I've sent everyone I know to my salesperson when asked, because I trust him.unfortunately, the minute my relatively expensive truck had issues, I was ignored , lied to low balled and all around treated like crap. Clearly the level of service in the service department trickles down from the GM who basically told me to go elsewhere from now on.im certainly not a big customer, but for me a new 2021 F250 Diesel Tremor loaded with all the trimmings was a big purchase.I had a minor issue with the windshield that after ignoring me for nearly a year , they put in wrong for the third time.I had other service problems from the beginning. I had to get Ford involved and instead of fixing the issue they asked me to take my business and my warranty and recall work elsewherebuyer beware. There GM and service side does not care about the customer. So I have an expensive truck that won't do what I purchased it to do.I have been in direct contact with Ford and the BBB. I will continue to escalate the issue until it is resolved. I've sent them Ford service bulletins and told I'd have to pay for it myself. Most recently I was told to go elsewhere after I called the GM out for trying to pressure me into taking a bad cash offer for my truck.as a small business owner that tries to buy local and has been a good customer, I can't believe the way they treat people.
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April 2022 by Steven M.
Against my better judgement I went to a toyota dealer for a part. Noon Friday afternoon I couldn't find a nyone to answer a question or help me. The trip was a waste of time. I would not come back...
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December 2021 by Patrick N.
Six months later no one from Western Slope Ford has attempted to contact as they state.
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December 2021 by Marty M.
Is it good experience found a truck we weren't looking for but it met all of our needs are happy with the truck we purchased from Western Slope
