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April 2024 by Pablo Morales
Do not expect any warranty to be honored. I attempted to pro rata exchange a 5-year-old faulty battery originally purchased from them. The person I dealt with was unprofessional and combative from the beginning. He and his manager told me that I would have to have the car towed to the dealer to perform diagnostic tests to warranty a 5-year-old battery. No one in their right mind will do this, as the expense and hassle are far greater than the cost of a battery. Of course, that's the point. I was told this is a new "Ford policy," which retroactively applies to my purchase. Very unethical.
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September 2023 by Jesse A.
The service department at Western Slope Toyota literally have 0 customer service skills besides Ashley. Every time I go there for a service I feel unwelcome and uncomfortable standing there waiting for someone to even acknowledge I am there which is odd considering they have to open the garage door and let you in.
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June 2023 by Chris R.
Took vehicle into Wester Slope Ford on 6/24 for a steering vibration. Was told the front tires were cupping (rear tires had normal wear), tires were rotated, and an alignment was done. Truck was put on rack and service tech said he didn't see any issues. When I picked up the truck, was told the issue was fixed and that the cupping would eventually wear even on the 2 cupped tires. Was told I didn't need four new tires and tires were salvageable. Total service charge was $250+.Fast forward to today and vibration in steering wheel returned while driving. Took vehicle to different auto mechanic to get alignment checked again after driving 4 or 5 hundred miles this week. Alignment was already off. Told that lower ball joints need replaced and that tire cupping will never even out. The mechanic recommends 4 new tires. How the hell did you miss this Western Slope Ford? I will never go to you again.
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May 2023 by Pam D.
During my last visit to Western Slope Auto the service was well-below my normal service I usually get. I had requested two different services that I was promised I would be able to get it, and I was told that one of the services could not be provided. My husband followed up and went down during his workday on his his lunch break to verify the service was available and the service department stated that the service was available. It ended up being a very long day at the shop, and upon leaving my car, had a check engine light because the mechanic was working on. It failed to connect some cables after working on my car. I left the dealership, feeling very frustrated and let down. I have always had great service here, and very disappointed that the mechanic and my service manager we're not on top of things this time around. I was told I would receive a survey regarding my service, but I never received one as promised. I am hopeful, the business can regain my trust and better service will be provided in the future.
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April 2023 by Andrea C.
I've used this company many years, they are professional and work quickly. There is a pleasant waiting room with all convinces
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January 2023 by Anna K.
Brittany and the mechanics at the western slope ford service center saved my very beloved van. This van is a huge part of my life and after paying many shops to find and fix the major issue that was making it essentially undriveable (for 4 months!), the issue was still not resolved. Finally I found Western Slope and Brittany who not only truly listened to me and validated all of my concerns, but was also willing to take a stab at it in a very timely manner. She was willing to troubleshoot with me and try things out of curiosity based on a whole lotta knowledge. They finally got to the bottom of the multiple issues and my van is finally (after 4 long months!) running and reliable again! I owe Brittany and the mechanics here a huge thank you. They are professional wizards and fair with pricing - I was very pleasantly surprised being it a dealership service center. The people who listened to me and fixed my giant van all deserve a raise. Thank you thank you THANK YOU!
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January 2023 by Lonnie T.
My 2021 F350 had a hood ajar light come on. This affected the remote start as well as sending me false warnings. I took it to WSF and they told me it would not be warranted because to them it looked like someone had cut the wires that were lose from the connection. It was not cut, but must have been pinched or somehow knocked lose during service. They refused to warrant the repair. I told them it made no sense for me to find the wires and cut or pull it out, but they insisted I had something to do with it. The part is $90 and I had to order it myself to do the repair or pay them the part and labor. BS. Never use this business. They have a reputation of not treating customers fairly. I have been reminded myself.
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December 2022 by Chris Larson
Service department sucks. Wanted to charge me 1600 dollars to replace a part that was not broken just to swindle out if the warranty. I suggest doing business with Columbine Ford in rifle. They are very knowledgeable and for some reason parts are cheaper as well.
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September 2022 by Linda Dalton
You will get what you need and a pleasant experience indeed.
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May 2022 by Larry B.
Toyota service has been an issue. They want to inspect your repair issue to see what parts may be required. Then they schedule you again for repair after they receive the parts. Count the repair taking two appointments and weeks apart. An oil leak took 3 visits. One to put a dye in the oil. 600 miles later return to see if and where the leak is and what gaskets they need to order, then another day to repair. A broken emergency brake also requires an inspection, order parts and then return for repairs. Note these all require appointments where you leave your vehicle at 0800 in the morning and get it back that afternoon. It is a ponderous business model. Just be aware it may take weeks to get a repair. And you may have to do it a second time as I had to do on the above oil leak. Be patient.
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April 2022 by Justin K.
UPDATE:The 'Business owner' who replied to my review did not contact me back when I emailed her as requested. It is possible I did not give her enough time and it is possible she is trying to save some face for the dealership on Yelp acting like they care. Not her fault, not a knock on her. I actually emailed to see if she is with an agency because if given the right authority she does an amazing job following up (in public) on every social media platform. I decided to trade my Tremor in.I have been working with the same salesperson for over a decade. Most recently we purchased a new F-150 and then stepped up to the 250. We have also purchased a transit. For years I've sent everyone I know to my salesperson when asked, because I trust him.unfortunately, the minute my relatively expensive truck had issues, I was ignored , lied to low balled and all around treated like crap. Clearly the level of service in the service department trickles down from the GM who basically told me to go elsewhere from now on.im certainly not a big customer, but for me a new 2021 F250 Diesel Tremor loaded with all the trimmings was a big purchase.I had a minor issue with the windshield that after ignoring me for nearly a year , they put in wrong for the third time.I had other service problems from the beginning. I had to get Ford involved and instead of fixing the issue they asked me to take my business and my warranty and recall work elsewherebuyer beware. There GM and service side does not care about the customer. So I have an expensive truck that won't do what I purchased it to do.I have been in direct contact with Ford and the BBB. I will continue to escalate the issue until it is resolved. I've sent them Ford service bulletins and told I'd have to pay for it myself. Most recently I was told to go elsewhere after I called the GM out for trying to pressure me into taking a bad cash offer for my truck.as a small business owner that tries to buy local and has been a good customer, I can't believe the way they treat people.
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December 2021 by Patrick N.
Six months later no one from Western Slope Ford has attempted to contact as they state.
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April 2020 by Richard K.
Better late than never - We were on the first leg of a month long road trip. The rear handle broke off the tailgate of my Toyota Sequoia. Not just any Sequoia but an older 2004 model. I went into a panic that evening since I was unable to access all of the luggage in the rear of our Sequoia. At first light I made an urgent call to Western Slope Toyota. They listened to my plight and told me to come in asap. This dealership had a handle in stock. They dropped everything that they were doing and repaired our Sequoia with a new rear lift-gate handle. Within one hour we were back on the road having full access to our luggage. Three weeks later and 4,000 miles logged we arrived back home. This broken handle could have ended our trip early had it not been for the "first class" action of this dealership. Thank you Western Slope and sorry that it took me two years to write this review. Richard and Elisa K. rabuco Canyon, Ca.
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March 2020 by Karina P.
We just recently buy a 2017 Toyota Camry.Jose Gomes was our sale guy.He is awesome.He makes easy to understand the proccess of buying a car for the first time.
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December 2019 by Brett J.
I bought my first brand new truck through Western Slope Auto and unfortunately had the truck into the shop three times with under 1000 miles. The general manager Kevin Lemarr and Lou Peter's who sold me the truck took care of me. Gave me a brand new truck exactly the same as the truck I loved when I bought it and even gave me a rebate on the new loan. This is how you do business and take care of customers. I will be back to buy my next truck through this dealership. Thank you!!!
