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November 2023 by Richard Szopinski (Rick)
I would just like to say that the restrictions that an American born citizen has to deal with as far as proof of address is ridiculous. I am a sixty-year-old homeless man whose identification shows a address from years ago. A legal identification given by a state that pretty much proves I am an American citizen. When presented with a new address from the Catholic outreach service a non-profit which helps homeless people I was informed that my account may be locked if I do not provide further proof of my address. Homelessness is not a joke nobody knows the reason yet some folks are willing to reach out and help while others hinder the progress or process. A person trying to hide themselves from the law or their identity would not provide a address with a Catholic outreach center. One simple phone call would verify all is it that hard. I'm just a simple man with very little resources and I am trying to withdraw crypto funds. Not open an LLC or business accounts or anything like that. Finally based on other reviews I would say that maybe this Branch needs.... Or maybe the corporation needs to look at the higher-ups because they are obviously a reflection of their employees. Guy walks into a bank has an Arabic accent and presents some address or an ID that represents them as a Caucasian then there's questions. Americans that can answer all the qualifying questions, date of birth, social security number, mother's maiden name, should never be doubted as to the veracity of their statements.
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September 2023 by Tristen Wagstaff
If you never need to call and talk to anyone at this bank, I wouldn't bank with them I have called and asked and they tell you to call 1-800 and there is no help or information I have been with them for 24 years and after moving to Grand Junction and being treated this way an unable to talk to anyone take your money and leave!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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September 2023 by Marcus Chaney
Customer service is absolutely horrible. Wanted to talk to the branch manager about my situation and had an hour of back and forth. Finally talked to him and was extremely unprofessional. I will be going in to close my account.
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June 2023 by lrecords Rae records
The lady working the drive through 6/23/23 12:30 has no clue what she is doing and completely rude
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April 2023 by Wanda Graham
I have used this bank since 1990. Would highly recommend it for anyone needing a new bank.
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December 2022 by tim harrel
Tried to charge me 7 dollars to cash a pay check issued from there bank
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March 2022 by fuck you
I had an account here for about a year. Everytime you go inside wait times for a teller is horrendous 20+ minutes long and your the only person in line. Since have found a new bank better suited for my needs
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March 2022 by Mat Sull
Worse experience of any bank I have had. Purchased a vehicle with a loan through a US bank in Grand junction. Misquoted interest rate. Then lost the title and terrible communication. Going on 9 months with title issues. Planning on refinancing elsewhere.
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September 2021 by mike goodwin
Opened a account. Held my funds for over a week, even though it was through a law firm in Arizona. Very large firm, so you know the check was good. Ut a check in again yesterday, once again laced a hold on my check. 10.00 for a cashiers check. WTH, not very customer friendly. I also have Navy Federal and my wife has Wells Fargo. I thought Wells Fargo was bad, but US Bank has got them beat.
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July 2021 by Ron The NonToxic Straight White Male
Worst banking experience possible! Setting up a checking account online takes around two weeks... the branch itself is only open 6.5 hours a day and not at all on Saturdays! Customer service both over the phone and in person are rude, impatient and NEVER give any answers! They lie about calling you back and their email service is Trash! I received multiple repeat emails and NEVER the email I was told I'd receive! Good lord, how can a bank that supposedly represents the greatest country in the world give such poor service? Avoid this bank at all costs and use someone else...
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June 2021 by Kurt Wright
Wrote a check to my wife,she was told by the teller that she had to be on my checking account in order for him to cash it,so i guess that means i have to put all of my utility companies,insurance company,etc etc on my account in order for them to cash my checks,im NOT impressed.
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May 2021 by Juli Rasmussen
I'm not a customer, but I came to this building for a Chamber of Commerce event and had a wonderful time. I took a photo out of one of the windows upstairs and thought I'd share the view.
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March 2021 by Connie Tremblay
Avoid! Avoid! Avoid!
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October 2020 by Steel soldier Gaming
They charge you excessive amounts just for being poor and getting yourself into a rough spot, basically stole $180 from me because I couldn’t bring my account positive fast enough.... worthless place, with a blatant disregard for their customers lives
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March 2020 by Zach Lee
Sometimes there is a wait but you just need to know what time to go, staff is almost always friendly and as fast as they can be
