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March 2024 by lisa riley
I have a storage
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March 2024 by Foodie and Chill
Wow... couldn't rent a storage unit without two emergency contacts. Sorry, just need storage that doesn't require references. Very rude stagd and very strange policies.
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December 2023 by Lola Calvillo
Rented and paid for a car dollie and the manager came out to hook it up and was very Rude, he slammed it hard onto the car and looked like he was already having a bad morning, he was obviously mad and red in the face! We watched him help the guy before us and treated him half way decent! I told him that we were paying customers and he didn’t have to be so rude to us. He immediately told us that he was discontinuing our contract, ripped off the dollie from our car. Took pictures of us with his cellphone and told us to get the hell off his property!! I think because we are Hispanic kind of pissed him off! This is on North Avenue in Grand Junction Colorado. We’ll take our money elsewhere!
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November 2023 by Jesse Keller
Rented a 10ft truck and was given a 15. I stupidly assumed I would be charged for a 10ft because that’s what I rented. Nope, charged an extra $10. It’s not even worth my time to try and get it corrected. Oh well…
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August 2023 by Andie Girl 87
Best customer service. I had been sent all over town. Jake and Antonio are the best! Both went above and beyond ❤️ truly appreciated all their help!
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June 2023 by Tammy Freimund
Very disappointed. We drove 2 hours for an 11:00 appointment for a hitch installation that was to take 1.5 hours. After dropping our car off and checking in at 11:00, we checked back at 12:30 and our car was still sitting in the parking lot. No hitch and no communication to us that it was not being worked on.
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June 2023 by Gail Raine
Customer service great security great got treated better here than I did at the other store
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March 2023 by James Hutchens
If you are moving yourself, they have the equipment and supplies. Customer service could stand some improvement.
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January 2023 by Chelsea Bartell
Will never rent a truck here again! Rented a truck 2 weeks ago with a trailer. Only needed the trailer for 2 hours. They changed me for two days. After taking the trailer back they said I would get a refund for the extra day we'll it took over a week and me having to call many times. We had the truck for two days and when we returned it the lady tried telling us we OWED THEM more money when in fact they owed us money. After speaking to Jake which he was helpful I did get the small refund back but still haven't seen the other for the trailer. Went back yesterday to rent another truck and was told I couldn't. Funny when they owe you money all of a sudden you can't rent from them. Went to Penske today to get a truck and they where super nice professional and had no problem AT ALL getting a truck for a day plus they are cheaper than U-Haul. Don't waste your time or money with U-Haul!!!
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October 2022 by Ronald Neal
For elec hookup issues no help.Had to go to scottys to resolve.
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September 2022 by Alfie TV
Absolutely awesome service and very efficient. highly recommend for anyone
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August 2022 by Tracie Stadelman
The first time we rented here, we were greeted with a "Yo". I was not happy, but they said they had what we needed. Come to find out, Mr. "Yo", rented me the wrong trailer. The second time we went back, they wouldn't rent us one because they did not take the time to ask important questions about my vehicle and the vehicle we were putting on the trailer. They were rude (everyone we talked to down to the guy who hooked up the trailer). Will never recommend anyone go to this location!!
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July 2022 by Sonia S
Don’t try to call if you want to ask about the storage unit you’ve been renting. There is no way to talk to a person unless you physically go to Grand Junction. They will put you into permanent-hold. Once they’ve got you, they could care less. Do yourself a favor and go elsewhere, especially if you live somewhere else.
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July 2022 by james jones
These people are fantastic!!! Thank you for your help. Clean moving trucks.
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April 2022 by Betty Russell
Wonderful! Great staff to help guide you and excellent customer service. Plus...clean storage units that are well cared for, made the whole experience as low stress as possible!
