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January 2024 by Brady A
Super friendly and helpful staff! Shout out to Misty cause I only got her name but everyone else was awesome too. I've used this place a handful of times and always had a good experience.
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December 2023 by gypsy G
the staff are very friendly!
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November 2023 by Cora Krebs
Where to start... I've e used Uhaul several times and have had a unit with them for nearly two years now and they have messed up one way or another almost every single time. The first time I rented a truck they over booked in the town I was picking up so I drove two hours round trip to pick up a truck, then the truck I got they didnt inspect after thinking it was full and having to put gas in before we left amd it turned out it had a hole in the gas tank that we didn't notice until after we had loaded all of our things. They sent out a mechanic to patch the tank but it took forever so we were running behind and had to basically through our things in the unit when we arrived. We also only received $35 of compensation for having to refill the tank (over $100 later). Then everything was fine, we paid on time every month and all of a sudden got a call one day that our unit had been auctioned for failure to pay for too long, thankfully it was not actually auctioned but someone had put in that we moved out and no one was in our unit so we couldn't even access our things because our door code wouldn't work. They couldn't change how it was in their system so we had to basically restart our entire contract, get new codes and pay for one tweet twice! The man who set us back up in their system then told me if we needed anything like a deal on a truck etc. To let them know. We'll I just went to the 2949 North ave. Location in Grand Junction, CO were our unit is to see what they could do since our bill was due today but we need to rent a trailer and move out on the 5th. The manager, not wearing a name tag, didnt bother to introduce himself and had no customer service skills whatsoever. Even though I was told by customer service it was the manager of the specific locations decision to pro-rate a unit or discount a truck, he proceeded to state with no concern for customer satisfaction at all, they don't do pro-rates and he couldn't do anything. He offered no other solutions or compensation.
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November 2023 by Kelsey
They're friendly and have all the move materials I need, in stocks, all the time.
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November 2023 by Santiago A.
I am currently renting the 8'x10' unit. It came with a new lock for the gate just for setting up a syringe unit with them. The unit is indoors but not climate controlled so it's can get a little chilly in the unit, but nothing too bad.
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September 2023 by Jen Granberg
Possibly the worst service ever, didn't finish attaching the wires on the family car, so we had to take a detour during our trip. Still charged for the whole process. When I called to see what to do, they put me on hold for over an hour. I ended up hanging up before anyone could've answered. Figure out how to answer your phones
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September 2023 by Tippy Czakon
A big mistake that I’m now paying dearly for. We were incredibly polite, despite the fact that this company caused damage to our vehicle. Every employee we spoke with was incredibly rude. Management didn’t follow up with us on a timely basis and showed absolutely no concern that we are currently without a vehicle after 10 days solely because of their incompetence,
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August 2023 by Shan Strickland
We stopped in on the way to Cali, after already having 1 uhaul car hauler tire blow on us in Kansas, hubby asked them check another questionable tire on the new trailer we had to get in Kansas. David was SOOOOO helpful and agreed w my hubby that the tire wasn't gonna make the rest of trip safely. We got a new tire and on the road in 10 minutes! DAVID YOU ROCK!
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August 2023 by Jessica Meadows
This location was able to give me the price I was quoted over the phone after I came to pick up the trailer and the total was twice the quoted amount. Thank you so so much for giving me the correct price I was originally quoted when booking!!!!! I was hooked up and ready to go with no issues after solving the pricing issue :) thank you!!!!
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July 2023 by Derpy Viva la Revolution
Made arrangements to pay later since the amount ended up being more than I expected. The desk worker was kind but it's clear management should lose their jobs. Nothing is managed, and according to these reviews a better business Bureau would have a heyday here. They force pulled my account without my current authorization, and now I can't pay my bills. Not to mention the van hadn't been cleaned before I used it, mud tracks were still inside.
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July 2023 by Dee Davis
Lonnie Bloss is an rude and awful excuse for a manager. I know Uhaul isn't big on stellar customer service but I still cannot believe that they haven't fired this guy!
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June 2023 by J Fuller
Was over charged for our unit and called Lonnie to ask why and explain the charges. Apparently if you throw a water bottle in the trash you get a $15 trash fee and also they charged me a $45 late fee when I was supposed to be on auto pay. I asked if they could correct the charge and Lonnie was very rude and distasteful for a professional representative.I will be closing out my multiple storage units with them. There are better local storage units I will be moving too..if I were uhaul I would fired Lonnie immediately and hire someone with some people and basic life skills.
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June 2023 by Alexander Ybarra
The staff is Horrible, rude, makes me uncomfortable. The whole staff is unorganized. The managers are 10x worse. Don’t support this location. Take your money else where.
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June 2023 by Jacob J.
I go in this place to buy boxes and tape and there's only one lady there who has the phone on speaker talking away to somebody that has nothing to do with U-Haul while I stand there for 10 minutes waiting for her to check me out with no sign from her, that she even cares that somebody's there to buy products after waiting the 10 minutes I said screw it I put my stuff back and left not at any moment. Did she try to say sir? Can you hold on one moment, not a care in the world other than her phone conversation would not recommend this place. If I could give it zero stars I would. because it's obvious they don't care about getting money to keep the doors open
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May 2023 by Always W Key D.
i went to go get a hitch installed. I had to wait two weeks for parts to come. just to drive an hour there and be told they don't even have the part. then once i finally got my car in they putt a massive whole in my back bumper and didn't even reinstall it correctly. this company is a joke and it's amazing they are still in busines.
