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January 2024 by Andrew Cool
Super helpful, very prompt And resolved the problem within 10 minutes, couldn’t ask for better service! Top-notch customer service at its finest if I could give 10 stars I would!!!!!
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January 2024 by Sandra Willmon
Store can't help if there are stock problems. No cases or screens. Justin (?) Was very kind, knowledgeable and helpful. Need a place to sit down. We got the only chairs.
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January 2024 by Norma Rivera
Brad and Dave were a blast. Thank you for the great service
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January 2024 by Caroline Wehrmann
Jordan was awesome! Hope she wins the socks ha ha. Give that girl a raise.
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January 2024 by Rachel Ruppelius
Every person we come in contact with has been wonderful. Johnathon and Nathan were amazing when we switched over. They answered all the questions that my mother in law asked. Carlos was amazing when it came to helping my husband and I trade our phones in to upgrade. Highly recommend, and haven’t had a bad experience with anyone we’ve had help us!
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November 2023 by Lori Vick
Nathan and Johnathan were extremely helpful with everything we had to transfer over from Verizon. They are both very knowledgeable and kind.
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November 2023 by Shane Ruppelius
Nathan and Jonathan were both excellent. Super helpful and polite! Definitely recommend this store!
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November 2023 by Amanda Corbitt
Had problems with Verizon went in to check out T-Mobile and the hooked me up with a way better deal than Verizon could do. I also got WiFi through them at 1/3 what I paid for spectrum. They are super friendly and very knowledgeable as well a helpful at this location. Would definitely recommend this store for sure!
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November 2023 by Brooke Elder
Freddy and his team are amazing. We came to switch from Verizon and they answered all our questions and made the process easy and painless. They paid off our phones with Verizon and our bill is $120 cheaper! Not only that we got internet with them and that saves us another $40 a month. The team is knowledgeable and kind. We even went back and bought two AirPod pros and we will be ordering our iPhone 15 pros soon. I won’t go to another T-Mobile. They are fantastic!
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November 2023 by Simon Lopez
Excellent customer service! These guys go above and beyond! 100% recommend the Mesa Mall T-Mobile!!!
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November 2023 by Crystal Nevins
Quick and efficient when i pay my bill. If i have a problem the crew is great about helping me completely resolve it.
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September 2023 by Oliver Buckendorf
This past Monday and Tuesday my mom and I were in the process of getting my younger brother his first phone. On Monday we came in with a bunch of questions which the staff answered happily and giving us a good idea on what phone to buy. When we came in the next day the recognized us and greeted us warmly, answering a few more questions and helping us with purchasing the phone. Great service!
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September 2023 by Carlos Valdez Jr
Great customer service! Freddy and his crew are nice people, very knowledgeable and ready to answer all my questions. Looking forward to bringing my children over to tmobile soon and will do it at this store!
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September 2023 by Noelia Rivera
Great service, super friendly staff!
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September 2023 by Rebekah Stauffer
The store manager, Jerry, was incredibly rude to my mom and I. When I paid in cash he huffed and slammed his keys on the counter when he had to count back change. He snapped at my mom when she told him the amount needed to turn our service back on, and got mad when she told him that she has a payment arrangement, because we weren't paying the full amount due. He was also eating with his mouth open while "helping" us. I would rather deal with a rabies infected badger than that rude man again. He probably bullied his way to his position of power. Or paid for his position as manager. If I could give a half star rating, I would.
