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March 2024 by Kim Woynowskie
Helpful staff and knowledgeable
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February 2024 by linn rose
Greg is very knowledgeable. He is the reason we will return. The store is neat and ready to sell.
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February 2024 by Gina Peters
Great customer service and return policies for members.
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January 2024 by kln h2o
While Christmas shopping at this store I picked up pants as a gift. Yesterday, I found it was torn!!! The store does not check its inventory to ensure that their products are not trash. It is very upsetting and I feel like I was robbed!The return policy does not permit a consumer to get their money back. I am 7 hours one way from Grand Junction to walk back into the store with the pant.It’s better to go to a store that does not sell you damaged items or trash!
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December 2023 by Andrew Scott
Great selection for all your outdoor needs. Joining as a member also gives you some great perks. They always have sales and bargains that are good.
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August 2023 by Kevin Johnston
I attempted to take a pair of Darn Tough socks back that are guaranteed for life. The store manager (maybe assistamt manager) was snarky and not helpful. He said the sock's hole was normal wear and tear and not allowed under the one year policy. The sock is guranteed for life, and I had it three months. How is this normal wear and tear? I called REI's customer service number and they agreed and refunded me my socks. The store manager was rude and condescending during the whole process and did not follow REI,s one year return policy.
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August 2023 by Ben Mordecai
During the covid-19 pandemic, I entered the store without a mask. The store manager confronted me and directed me to leave the store unless I put on a mask . Otherwise, he said he'd "call for police assistance and charge me with trespassing." I explained that I had been released from St. Mary's Hospital where I had heart ablation surgery one week earlier; I explained that my surgery wouldn't have been performed if I carried the SARS-CoV-2 virus. I also showed him my CDC-issued "COVID-19 Vaccination Record Card." He again ordered me to leave the store; so I left....permanently. I'm writing this now, two years after the incident, because I can't seem to turn-off REI's solicitations even after mailing-in my torn-up membership card on the day of the adverse encounter. I had been a member for thirty-three years!
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July 2023 by Robert Koller
During the covid-19 pandemic, I entered the store without a mask. The store manager confronted me and directed me to leave the store unless I put on a mask . Otherwise, he said he'd "call for police assistance and charge me with trespassing." I explained that I had been released from St. Mary's Hospital where I had heart ablation surgery one week earlier; I explained that my surgery wouldn't have been performed if I carried the SARS-CoV-2 virus. I also showed him my CDC-issued "COVID-19 Vaccination Record Card." He again ordered me to leave the store; so I left....permanently. I'm writing this now, two years after the incident, because I can't seem to turn-off REI's solicitations even after mailing-in my torn-up membership card on the day of the adverse encounter. I had been a member for thirty-three years!
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July 2023 by wombat fondler
Been an rei member for 20 years. Today was probably the worst experience I've had at a store.
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June 2023 by Janet Retallack
Great help buying shoes! They really work to make sure you get what you want/need!Friendly at check out! Sizes you can't find elsewhere even if you have to order.Very pleased!
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June 2023 by Allen
Garage sale is the best time to show up! Good selection of camping gear, return options if you don’t like what you’ve purchased are best around.
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May 2023 by Jason Smith
Great location with very knowledgeable staff, and an adequate stock for the area.
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March 2023 by Jessi Valdez
REI definitely is an awesome place to go. Love the vibe and all the gear. However, everything is super pricey (to be fair sell nice stuff) but even the used sections are very expensive which makes it hard for a family to shop there.
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March 2023 by Kris Lantzy
The local REI. Clean and staff is helpful. Wish they didn’t push the membership so hard. Everyone has it already.
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January 2023 by Marc Shoemaker
I always like shopping here especially going through the returns or sales. Left with a pair of $300 Asolo boots for $101! Staff are wonderful and very knowledgeable about the products. First class store imho.
