-
August 2024 by Tina
Went in for an alignment. I noticed my tires were wearing a little on the outside. Nothing else gave me an indication I had a problem. No pulling on one side or the other. unfortunately, I cannot find another place to do an alignment on a newer car. My appointment was for 9:15. I picked my car up at 1:30. On my drive to pick my kids up at school I noticed my steering wheel was out of align. Pointing to the left. If I corrected this of course I made a hard right. My car was worse off than when I dropped it off... I gave them a call and they had me bring it right back. But to do that I had to miss work and drive back to town. Very frustrating. This is not my first issue with the service center. This is one of several.
-
August 2024 by Shaylynn Bishop
Dealership posted my vehicle online at a lower price while i was in the process of buying the vehicle. But also made me pay the higher amount. Even though I called them out on it.
Very pushy on warranty.
-
August 2024 by Bryon Ruble
Great job. Thank you Aaron!
-
August 2024 by Corie Hutchison
Red Rocks Nissan and their staff are always the very best; they’re courteous, friendly, they explain everything in detail and they are always knowledgeable and quick to help me when I have questions or concerns.
Excellent to do business with!
-
August 2024 by hayden JIMENEZ
Very good service, excellent customer service. Aron is a great service advisor, an asset to red rol!!
-
August 2024 by L W
What a joke.. They never have loaner, but need a week to complete simple repairs. Paying customers come first and if you happen to have a warranty, you’ll be waiting a week. Had an appt scheduled for 8/7/24, and they won’t be able to get me in until 8/14/24. Bought this vehicle 4 years ago. Sales was awesome but service is a nightmare! Got a callback from an advisor that they are backed up for a week?? Not only that, I was told that my vehicle would be started on 8/8/24 originally. Really?? What is the point of having an appointment? Dude acted like I was an a hole for calling. Then told me I can pick it up and take it somewhere else. That’s the point of a warranty.. They need to revamp, re-train, or overall overhaul. Customer service is lacking. So my truck is gonna sit for a week, and all loaners are out and won’t be back til next week? How convenient. Service dept needs to get your stuff together. I have read other reviews where the situation was “rectified,” so I would love to hear how this works.
Update: 8/19/24: vehicle was completed on fri 8/16/24, but was unable to pick up due to work schedule. Picked up/paid $200 deductible that the warranty “covered,” pulled off the lot and check engine light came on, and was only able to drive about 33 mph home. Checked the codes with my obd2 scanner and same exact code came up so part wasn’t changed but on the paperwork it stated it was. Also, another code came up(P0113- intake air temp sensor). Left a message after hours. What a crock?
-
August 2024 by Barbara
The repair people were very friendly. And fun. My car runs great now. Thank you all but shout out to Cody and Aaron
-
August 2024 by Bob Semsack
The Worst. $200 after having them install a washer fluid sensor a week later the fluid ran out on the ground. Wanted to charge me for adding the Grommet they left out. Crazy stupid. No more from us.
-
August 2024 by Russ Hamilton
Service was complete and on time!!
-
August 2024 by Roseann Baca
Replaced a key fob with an appointment. Fast service. Thank you
-
August 2024 by Izabel Zambrano
I had a great experience at Red Rock Nissan got my first car ever brand new and Corddaryl helped a lot and made my expirence great for my first car and he really cares for is clients. Definitely will recommend to come here!
-
August 2024 by Jean Brady
Great service and cared that I needed it quicker than normal!
-
August 2024 by George Kelch
Great service, information provided before any work was performed. A very trusted service rep.
Thank you, GK
-
August 2024 by Maria
Clean waiting room. Courteous and professional staff
-
August 2024 by Cynthia Fainberg
I was pleased with the service and how quickly my car was diagnosed and repaired in a little over 24 hours.
