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May 2024 by Misty Olson
Paid quite a bit to get graduation stuff for my son. Instead of sending everything out all at once I received each item from the package separately a week apart from one another, then the cap and gown were handed out at the school with the WRONG year on them!! 500 caps and gowns that are all wrong, so now we wait until the day before graduation to get one with 2024 on it! So frustrating, considering this is a very emotional and exciting time in our lives. To not have someone in the company do a quality check before sending stuff out is ridiculous.
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November 2022 by Elizabeth Logan
Stole my money and keeps refusing to refund me. I ordered a cap and gown then canceled the order same day. It’s been almost 2 months of phone calls and trying to get my money back and they won’t give it back.
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October 2022 by Julie Low
Agree with these other reviews...totally shady. Went to the school to order my son's graduation cap and gown. Told them I just wanted the cap and gown. They only mentioned package C, which is a cap and gown, plus a keychain and tassel. I trusted that this package was the only option for a basic cap and gown and that the keychain and tassel were kind of a cute perk, since there were no other options on the order form or mentioned to me face to face. I paid for the basic package of $80.80, not including their handling fees and tax, then left. My friend later told me that she found the cap and gown only, way at the bottom of their website for $31.95. Totally felt hoodwinked! Their website says, "Jostens, your most trusted partner." Well, not so. That key chain and tassel cost $48.85! Their representatives are probably doing this sales tactic to each school they go to; casually not mentioning that they do offer just a cap and gown (which does come with a souvenir tassel anyway!) and pretending that the smallest package is the best they can do. That's taking advantage of a lot of parents and students. Not cool. And not ethical. Totally shady.I did finally get in touch with an associate after calling them, which they only give you an option to leave a message. They got back to me after a week of phone tag. Because again, when I call back I can only leave a message. I was able to change my order (crossing my fingers they follow through with that), but I have to mail back the tassel and keychain, and pay for it, yet another additional cost.
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June 2022 by Elizabeth Huhtchins
Stole my money and keeps refusing to refund me. I ordered a cap and gown then canceled the order same day. It’s been almost 2 months of phone calls and trying to get my money back and they won’t give it back.
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May 2022 by Lisa Zamora
Worst experience ever.. I ordered my sons graduation package early enough thinking I would get them on time, I got the announcements in the mail they were written incorrectly with the wrong information so I called immediately to inform them they lady I spoke with said ok you will be receiving your corrected order in 5-7 business days and I never received them so I called again the next lady I spoke with said the same thing I replied to her and said that’s what the last lady told me and here it is there weeks before graduation and I still have not received them! They’re a joke apparently they did this not only to me but to other students at the high school.
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November 2021 by MLG 420
Scam, stole all the money of a broke high school student
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July 2021 by Danyell Chiechi
My son graduated in 2020 Jostens shut down for Covid. we ordered my sons class ring right away after graduation and paid deposit I never heard from Jostens again no matter how many times I emailed or left voicemails I got nothing. Then I get an email today over a year later stating that they are going to send my son‘s ring back if I don’t pay for it in one day nothing else but a “thanks” when I called that same day they had already sent it back. I had no idea it was even done or that it existed! Very very poor communication and customer service.
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September 2019 by Bridgette Stratton
I never went or know what it us.
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June 2019 by Heidi Hanson
This owner/manager for Josten's, Rick Wilding is the worst sales person I have ever had to deal with anywhere on the planet! I would give 1/32nd of a star if possible because he doesn't rate a whole star. He never turned in my daughters order for her graduations announcements. We would call and ask when we would receive the order and instead of looking up the order he gave the standard reply that they would be shipped to the school sometime in March or April. He lied to us when he said they would be reprinted and overnighted. I was promised the order by 5/15/19, when it did not arrive on 5/15 I was told they were not scheduled to be printed until 5/17/19. It's now 5/22 and still no package! He continues to lie to us. He does not return phone calls for days. It's now 4 months after we ordered graduation announcements and 16 days prior to the ceremony and I have been told the announcements are out for delivery! I will be surprised if we ever see them. Do yourself a favor and have your announcements printed at a local print shop. It will save you time, headaches and major disappointment!
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April 2018 by Alma Ortiz
You guys suck and have horrible service. Spent two weeks trying to get my graduation items and all because of that my invitations are being sent out late to family and friends with late notice. Do not go through them you will not see your items until you have to hunt them down for it.
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May 2017 by Tyler Sens
This is a horrible company they have messed up all of my graduation stuff multiple times
