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February 2024 by Darren B.
The store is so unorganized and dirty and the staff is very rude! The New Manager is unprofessional and rude.
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January 2024 by raul
Great prices great staff
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January 2024 by Bambii Henrie
Dianne was amazing ..I absolutely love my hair cut.
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January 2024 by Don jr Jensen
If you like to shop buy your self it's a great place but if you want help it was pretty hard to get some help
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January 2024 by Jerra Grett
Went looking for a men's jacket. Found a delightful sales gal, very helpful and FRIENDLY. The lighting is awful ?.. everything looked sallow and dreary. Great products but geez.
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January 2024 by John E. Worsham
Really disappointed in you JC Penny.Your catalog department online really sucks. Can't find anything for big and tall people in clothing. What few pieces you do sell on the floor is mis-labeled and really don't fit at all!!As big of a store we have here, you can't find a sales clerk to help you out back in the day when you were new to the Mall. Guess after 40+ years sales and staff have really declined to say the least. Needless to say, you aren't my favorite store to shop at.I wouldn't miss you if you closed for good here. Shame that everything has to be ordered online and no way of trying it on BEFORE BUYING IT. You have fitting rooms that are collecting dust because there is no merchandise you can try on. As for the staff that does work there... Well, let's just say they aren't the ones spending money on clothing and if it isn't in their expertise or areas of service, they don't know beans how things look on the customer or if it is in their department . I encountered one clerk in the entire store to help me locate the very tiny big and tall section in store. She acted disgruntled that I even asked her to show me where the section was.Pride in your work really has gone downhill and they all should be laid off.
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November 2023 by Ashlee Flint
Just over rated and they didn't have any formal ware for ten year old boys and not a lot of choices to pick from. Very expensive for dress shirts and vests and pants and blazers . And the fabric was not that high end . But there clearance section was large area and lots of different pieces to pick from if that's what you are looking for. It's was like a Ross. JCPenney just not what it use to be. Target had what I needed just as good quality and a lot cheaper for the kiddos family portraits we were doing .
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October 2023 by Raquel Guidi
As a dept. Store it is stocked with variety items. Great for all ages. So happy to have a JCPenny.
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October 2023 by Janet James
Not enough sales people on the sale floor to help customers. The price was not right at the register. The person in charge had to help her out.
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September 2023 by Jenlynne
I ordered three t-shirts online. None of the items that I ordered showed up in that order. I had to return everything. When I returned my items, I was told that I would not receive the shipping fee back. If I wanted the shipping fee back, I would have to call an 800 number. Fortunately, the cashier did call a manager and she made the call for me and was able to get the shipping fee returned. I doubt that I will be ordering or purchasing anything from JCPenney again. I do not like the fact that an item cannot be returned to a cashier. There is only one entrance to the store from the outside of the building. All returns and all internet orders are at the back of the store. Just doesn't seem worth it to me.
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September 2023 by Katie F
We bought bed sheets. We washed them. Didn’t fit the bed. Returned them. Asked if they were washed. Was honest, said yes. We were told that we couldn’t return them if they were washed. We were not told this when we bought them. Called the store, no answer, went online and no answer, called the 800 number, just told the same thing. So no more JC penny. All this for 35.00. Yup exactly. Really??? No store credit? No exchange? Only 35.00. Guess we are shopping anywhere but here.
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September 2023 by Mary Schultz
I love shopping here! Great customer service, good prices!
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September 2023 by Pattie Czerniak
No dressing room for boys. Not enough clerks at the customer service counters to check out. There's no bathroom. How does a major department store not have a bathroom for customers.
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August 2023 by Seremana Nahrstadt
Variety of options for women's clothes. Bedding. Home decor. Kitchen. Fridge storage containers. Kids and men's clothing
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July 2023 by Jamie Johnson
This place always looks like it's going out of business. It's very dark and everything smells damp.